IT User and System Supporter 1

Brose North America Inc; New Boston (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Educational assistance

Flexible working hours

Community events

Job summary

Brose North America Inc. seeks an IT professional to manage servers, Active Directory, and plant network infrastructure in a manufacturing setting.

You will support ERP/MES systems, automate tasks with PowerShell, and ensure security and IT/OT collaboration across production and office environments. English required; additional languages preferred.

Qualifications

• Associate's or Bachelor's in IT/CS or equivalent certifications.
• 2–4 years IT support or admin experience, preferably in manufacturing.
• Experience with VMware vSphere/ESXi server installation/configuration.
• Active Directory administration and file/user management.
• Cisco switch administration including VLANs.
• Database knowledge and SQL queries.
• Industrial PCs knowledge / Siemens machines.
• Microsoft 365 and Windows Server administration.
• Strong communication across non-technical staff.
• English proficiency; Spanish and/or Arabic preferred.

Responsibilities

• Install, configure, and maintain VMware ESXi servers to ensure high availability.
• Administer Active Directory, manage user accounts, and group policies.
• Maintain Cisco network switches, VLANs, cabling, and plant topology.
• Support end-user hardware such as Honeywell terminals, printers, Yealink devices, and Teams.
• Provide first-level support for SAP ERP, MES, and manufacturing apps; escalate as needed.
• Manage Microsoft 365, Windows Server, and IIS; automate deployments with PowerShell and LDAP.
• Maintain endpoint security with CrowdStrike and enforce cybersecurity policies.
• Support IT/OT integration with PLC systems and coordination with engineering.
• Develop internal tools and scripts using Python, VBScript, ASP.NET to boost efficiency.
• Maintain and query databases to support reporting and data integrity.
• Document IT assets and maintain inventory; perform other duties as assigned.

Skills

IT support

Systems administration

Active Directory

VMware

Network troubleshooting

Education

Associate's or Bachelor's in IT/CS

CompTIA A+/Network+

Microsoft/Cisco certifications

Tools

VMware vSphere/ESXi

Cisco switches

Microsoft 365

PowerShell

LDAP

IIS

SQL

Job description

As a successful family‑owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance‑driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company’s success.

Your Tasks

• Install, configure, and maintain servers (physical and virtual) using VMware vSphere/ESXi, ensuring high availability of manufacturing and business systems.
• Administer Active Directory, manage user accounts, file system permissions, and group policies across the plant IT environment.
• Support and maintain network infrastructure including Cisco switches (VLAN configuration and administration), cabling, and overall network topology to ensure connectivity for production and office systems.
• Configure, deploy, and support end‑user hardware and peripherals including Honeywell terminals, barcode/thermal printers, Yealink VoIP devices, and Teams video conferencing equipment.
• Provide first‑level support and troubleshooting for SAP ERP, MES, and other manufacturing applications; escalate advanced issues as appropriate.
• Administer and support Microsoft software suite (Windows Server, Microsoft 365) and IIS web services; manage deployments using PowerShell scripting and LDAP.
• Maintain endpoint security using CrowdStrike; ensure compliance with cybersecurity policies and support ESD and IT safety protocols across the facility.
• Support PLC systems and industrial control interfaces related to production equipment; coordinate with engineering teams on IT/OT integration needs.
• Develop and maintain internal tools and automation scripts using Python, VB Script, ASP.NET, or Visual Studio to improve IT operational efficiency.
• Maintain database systems and SQL queries to support reporting, manufacturing data integrity, and application connectivity; support IT asset inventory and documentation.
• Perform other duties as assigned.

Your Profile

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent technical certifications (CompTIA A+, Network+, Microsoft, Cisco).
• 2–4 years of IT support or systems administration experience, preferably in a manufacturing or industrial environment.
• Server installation, configuration, and virtualization (VMware vSphere/ESXi).
• Active Directory administration and file system/user account management.
• Cisco switch administration including VLAN assignment and 1st‑level configuration.
• Network topology knowledge and hands‑on network cabling support.
• Database knowledge and SQL query development.
• Industrial PCs knowledge / Siemens machines.
• Network infrastructure and cabling.
• Microsoft Software Suite (Microsoft 365, Windows Server).
• Strong communicator capable of translating technical concepts for non‑technical shopfloor and operations staff.
• Strong troubleshooting discipline, attention to detail, and the ability to prioritize in a fast‑paced manufacturing environment.
• Ability to collaborate effectively across departments and work independently with minimal supervision.
• Professional working proficiency in English; Spanish and/or Arabic preferred.

We offer you a modern working environment with our Brose working world.

Brose offers a high‑tech work environment and a wide range of benefits. Along with competitive performance‑based compensation and health insurance, our employees also benefit from attractive social and family‑oriented programs throughout our North American locations*. Our benefits packages include comprehensive medical and insurance. Brose also provides educational assistance and a variety of community outreach, family, and sporting events. Flexible working hours and a collaborative work environment give our employees the freedom to balance work and personal life. Brose believes in investing in people. We offer a wide range of development programs with great opportunity for individual growth through training, international or regional assignments and tailored career paths. Our objective is to provide our employees the tools necessary to live a balanced life, experience a rewarding work environment and contribute to our surrounding communities.

• Benefits package may vary slightly per location