IT/Trial Support Tech

Wisner Baum; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Generous paid holidays

Health benefits including medical, dental, and vision

401(k) plan

Job summary

A prominent law firm in Los Angeles seeks a Tech Support & Trial Technology Specialist to ensure smooth technology operations for attorneys in high-stakes litigation. This role involves technical support, trial technology management, and ensuring effective use of software and tools. The ideal candidate possesses strong troubleshooting skills, technical support experience in a legal setting, and a relevant degree in IT or related fields. The firm offers a supportive culture, opportunities for growth, and comprehensive health benefits.

Qualifications

• Experience providing help desk or desktop support in a professional environment, preferably in a legal or litigation setting.
• Familiarity with courtroom AV systems and legal technology workflows.
• Strong troubleshooting skills with Windows and Mac systems.

Responsibilities

• Provide reliable day-to-day technical support to attorneys and staff.
• Ensure seamless technology setup for trials and presentations.
• Assist with technology training and guidance for effective use.

Skills

Technical troubleshooting

Communication skills

Problem solving

Organization and adaptability

Education

Associate’s or Bachelor’s degree in Information Technology or related field

Tools

TrialDirector

OnCue

Trial Pad

Microsoft 365

Job description

Are you passionate about technology and enjoy using it to support high-stakes litigation? Do you thrive on troubleshooting, managing trial presentation tools, and ensuring attorneys have the technology they need to succeed in the courtroom? Join a law firm celebrated for its victories against some of the largest corporations in the world—led by a Managing Partner whose story is even the subject of an upcoming movie.

As our Tech Support & Trial Technology Specialist, you will play a key role in supporting the technology that powers our legal team. You’ll ensure courtroom and office technology runs smoothly, assist attorneys and staff with technical needs, and help optimize tools and processes that support litigation. Your work will help maintain efficiency, reduce disruptions, and ensure our team is fully equipped for successful case preparation and trial.

Founded in Los Angeles, California in 1985, Wisner Baum has built a distinguished reputation for pioneering legal breakthroughs, holding major corporations accountable, influencing public policy, and raising awareness on critical safety issues. With over $4 billion in verdicts and settlements, our extensive trial experience spans a broad range of practice areas, making us leaders in the field.

Outcomes You’ll Achieve

• Provide reliable day-to-day technical support to attorneys and staff, resolving hardware, software, and network issues quickly to minimize downtime and maintain productivity.
• Ensure seamless technology setup and support for trials, hearings, depositions, and presentations, including courtroom AV equipment, presentation software, and remote conferencing tools.
• Maintain and troubleshoot workstations, laptops, mobile devices, printers, and other office technology to ensure consistent performance across the organization.
• Support trial teams by preparing, testing, and managing trial technology such as presentation systems, exhibit displays, video playback, and document presentation tools.
• Monitor and maintain system functionality, escalating issues when necessary and coordinating with IT vendors or internal teams to ensure timely resolution.
• Document support requests, solutions, and procedures to improve response times and maintain an organized support process.
• Assist with technology training and guidance for attorneys and staff to ensure effective use of software, trial presentation tools, and office technology.
• Help maintain a secure technology environment by following cybersecurity best practices, protecting sensitive information, and adhering to firm policies.

What You Bring to the Table

• Education and Experience: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands‑on technical support experience.
• Technical Support Experience: Experience providing help desk or desktop support in a professional environment, preferably in a legal or litigation setting.
• Trial Technology Support: Familiarity with trial presentation software (such as "TrialDirector", "OnCue", "Trial Pad" or similar tools), courtroom AV systems, and legal technology workflows.
• Technical Skills: Strong troubleshooting skills with Windows and Mac systems, Microsoft 365, networking basics, printers, conferencing tools, and audiovisual equipment.
• Problem Solving: Ability to diagnose and resolve technical issues quickly under time-sensitive situations, including during active trials or presentations.
• Communication: Strong interpersonal and communication skills with the ability to assist attorneys and staff in a clear, professional manner.
• Organization and Adaptability: Ability to manage multiple support requests, prioritize urgent issues, and adapt in fast-paced legal and trial environments.

What’s Its In For You

• Great Company Culture. We pride ourselves on our exceptional culture where your growth is not just encouraged, but actively invested in. We know that when our team members thrive, our firm thrives, and allows us to have a positive impact on our world.
• Making an Impact. We know that each and every team member plays a pivotal role in our mission. We recognize that investing in and empowering our team members leads to employees who are genuinely passionate about their work, which in turn maximizes their impact.
• Focused on your Growth. Our coaching, continuous feedback, and personalized development plans are designed to empower each team member to reach their full potential.
• Rest and Relaxation. We are committed to the well‑being of our employees, and we understand the importance of a healthy work‑life balance. To support this, we offer generous paid holidays, sick leave, and Flexible Time Off, so that our team members may step away from work when needed.
• Health Benefits. Our employees' physical and mental well‑being is of utmost importance to us. That's why we offer comprehensive benefits that include medical, dental, and vision coverage, ensuring that you have access to quality healthcare. Additionally, we provide a 401(k) plan to help you secure your financial future.