IT Training Content and Design Manager

Holland & Knight; Tampa (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive medical plans

401(k) and profit sharing

Paid holidays and paid leave

Job summary

Holland & Knight in Tampa is looking for an IT Training Content and Design Manager who will oversee the development of IT training content across the firm. This role is key in ensuring the quality and effectiveness of training materials to facilitate technology adoption.

The ideal candidate will have a Bachelor's degree in Instructional Design or a related field, with over 7 years of experience in training, and strong skills in managing and developing instructional content.

Benefits include comprehensive medical plans, life insurance, and a 401(k) plan among others.

Qualifications

• 7+ years of experience in training or instructional design.
• Experience in developing training materials for technical applications.
• Prior experience managing instructional design staff.

Responsibilities

• Lead design and development of IT training content.
• Manage the IT Training Content team.
• Own content strategy and quality expectations.
• Ensure training materials are accurate and accessible.

Skills

Knowledge of Microsoft Office Suite

Strong organizational skills

Exceptional communication and writing abilities

Proven presentation skills

Technical coaching skills

Analytical skills

Proficiency in online learning modules

Project management skills

Education

Bachelor’s degree in Instructional Design or related field

Job description

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is located at the Firm's global operations center in Tampa. General Description: We are seeking an IT Training Content and Design Manager to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment and contribute to the growth and success of our Firm. The IT Training Content and Design Manager provides strategic oversight and hands‑on development of IT training content across the firm. This role is responsible for ensuring the quality, accuracy, accessibility, prioritization, and lifecycle management of all IT training materials to support effective technology adoption.

Key Responsibilities and Essential Job Functions:

• Lead and personally contribute to the design, development, and maintenance of IT training content, including courses, job aids, and learning paths.
• Manage the IT Training Content team, including work prioritization, performance management, coaching, and professional development.
• Own the IT training content strategy, standards, templates, accessibility requirements, and quality expectations.
• Translate SME and application knowledge into clear, practical, role‑based learning experiences.
• Facilitate structured SME knowledge‑capture sessions, workflow walkthroughs, and change‑impact discussions.
• Ensure SMEs review training materials for content accuracy, retaining ownership of instructional design decisions.
• Prioritize content development and maintenance work based on business impact, adoption risk, and application release schedules.
• Perform hands‑on content updates for system upgrades, enhancements, and process changes.
• Manage content lifecycle activities, including version control, refresh cycles, and retirement of outdated materials.
• Review and approve content deliverables produced by the team to ensure consistency and quality.
• Partner with the IT Training Delivery and Adoption Manager to ensure content is delivery‑ready and aligned with rollout and scheduling plans.
• Collaborate with the IT Training Analyst to review learner feedback, completion data, and adoption of metrics to drive continuous improvement.
• Stay current with emerging learning technologies, including AI‑enabled capabilities, and apply them responsibly to enhance training effectiveness, scalability, and insight.
• Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law.
• Special projects and duties as assigned.

Required Skills:

• Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365.
• Must possess strong organizational skills, exceptional communication and writing abilities.
• Proven presentation and platform skills.
• Excellent technical coaching and counseling skills with the ability to effectively influence others to act and achieve objectives.
• Strong analytical skills to assess training effectiveness and implement improvements.
• Proficiency in designing and developing online learning modules.
• Ability to manage multiple projects simultaneously and meet deadlines.

Required Qualifications & Education:

• Bachelor’s degree or equivalent experience in Instructional Design, Education, Technology, or a related field.
• 7+ years of experience in training, instructional design, or learning content development.
• Demonstrated experience personally developing training materials for enterprise or technical applications.
• Prior experience managing or leading instructional design and/or learning operations staff.
• Strong stakeholder‑management, facilitation, and communication skills.
• Knowledge of legal industry specific software is preferred (i.e., Document Management System). Ability to learn such software, as well as software developed in house required.
• Working knowledge of adult learning principles and accessibility standards.
• Experience balancing leadership responsibilities with hands‑on execution.

Physical Requirements:

Ability to sit or stand for extended periods of time. Moderate or advanced keyboard usage.

Benefits:

• Comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners.
• Life and AD&D insurance.
• Short and long term disability insurance.
• Tax‑advantaged accounts for health care expenses, including FSAs and HSAs.
• FSAs for dependent care.
• Health advocacy services.
• Behavioral health and counseling resources for all family members.
• 401(k). Profit sharing.
• Backup dependent care.
• Senior care planning support.
• Resources for individuals with development disabilities and their caregivers.
• Paid holidays and other paid time off, including paid leave for new parents.

Equal Employment Opportunity Statement:

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law. Applicants who are interested in applying for a position and require an accommodation during the process should contact [e-mail].