IT Training & Certification Lead

Growing Home Inc.; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Job summary

Growing Home Inc. in Chicago's Englewood neighborhood is seeking an IT Workforce Development Specialist to oversee and support participant training and certification in CompTIA A+, Network+, and Security+.

The role focuses on developing curriculum and engaging adult learners in a structured classroom setting. Ideal candidates will bring group facilitation experience, cultural sensitivity, and strong communication skills, with a passion for social change and helping program participants secure

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 4 years of IT management or supervisory experience.
• Strong knowledge of networking, cybersecurity, and IT infrastructure.
• Experience supporting user environments across hardware, software, and network systems.
• Demonstrated leadership, communication, and project management skills.
• Experience with classroom or group facilitation required.
• Demonstrated ability to teach adults.
• Comfortable working directly with marginalized populations; ability to engage authentically.

Responsibilities

• Oversee and support training and certification for CompTIA A+, Network+, and Security+.
• Develop training plans and track certification progress for technical staff and trainees.
• Coordinate and perform website updates and content maintenance
• Manage IT projects, upgrades, and system implementations.
• Develop and enforce IT policies, procedures, and security standards.
• Monitor system performance, troubleshooting, and issue resolution.
• Manage IT budget, vendors, licensing, and asset inventory.
• Ensure compliance with cybersecurity, data protection, and regulatory requirements.
• Provide leadership in incident response, disaster recovery, and business continuity planning.
• Initiate survey and certificate for all training sessions after course completion in coordination with clients.
• Monitor and evaluate effectiveness of all training programs and maintain records of all resource allocation and provide support to all internal and external customers.
• Troubleshoot all technical issues (i.e. internet issues, desktop/laptop issues, printer issues etc.)

Skills

Group facilitation

Adult instruction

Written communication

Verbal communication

Organizational skills

Education

Bachelor’s degree in IT / CS or related field

Tools

Microsoft Office

Google Workspace

Salesforce CRM

Job description

Growing Home Inc. in Chicago's Englewood neighborhood is seeking an IT Workforce Development Specialist to oversee and support participant training and certification in CompTIA A+, Network+, and Security+.

The role focuses on developing curriculum and engaging adult learners in a structured classroom setting. Ideal candidates will bring group facilitation experience, cultural sensitivity, and strong communication skills, with a passion for social change and helping program participants secure