IT Trader Support

Sophus IT Solutions; Houston (TX); On-site; USD 54,000 - 74,000; Full time

Job summary

Sophus IT Solutions is hiring a mid-senior level IT Ops Engineer – Trader Support to provide dedicated IT support to Traders in Houston. This role demands strong technical knowledge along with excellent customer service skills as it operates in a high-pressure trading environment. Ideal candidates will have a Bachelor's in IT or related field and experience in support roles. Join an innovative team and help maintain operational effectiveness by addressing IT issues directly on-site.

Qualifications

• Minimum 2-3 years of desktop/infrastructure support experience.
• Strong knowledge of Windows OS and MS Office (M365).
• Experience with call-logging systems preferred.

Responsibilities

• Provide in-person IT support to Traders in a high-pressure environment.
• Troubleshoot hardware and software issues.
• Facilitate local deployment of software/hardware.

Skills

Customer-facing skills

Technical knowledge of PC technologies

Interpersonal skills

Ability to prioritize in demanding environments

Affinity with technology and business processes

Education

Bachelor's degree in Information Technology or Management Information Systems

Tools

ServiceNow

Excel

VBA

Java

Power Shell

MS Power Platform

Job description

Direct message the job poster from Sophus IT Solutions

Sr. Technical Recruiter-US | LinkedIn Recruiter

Hi,

Please review the below JD:

Is this an onsite role? 5days

Location: 1000 thousand main, Houston, 77002

Is a credit check required? No

Is a drug screen required: No

Job Description

The IT Ops Engineer - Trader Support provides dedicated in-person (‘on the floor’) business proximate IT support to Traders and Front Office Commercial staff, workers with real-time impacts to the trading business. The team serves as a first point of contact for all Trading IT issues, of which includes standard desktop services and general triage for enterprise and application services for their designated locations and remote sites at times. This role is expected to maintain operational effectiveness within a high-pressure and demanding environment, while performing trader supporting tasks.

Dimensions

The role works to provide or maintain IT operational effectiveness within the trading environment. They provide the first level of support for things such as PC hardware and networking systems, Windows environment, standard Microsoft Office packages, trading specific packages used for analytics, a variety of external information services, online trading systems and services and all ‘in house’ systems essential for the trading network to function. To fulfil this role, they need to be familiar with local major Trading systems, and with the way in which these are used by the Business to facilitate their work. They are also required to liaise with the Global Helpdesk, Trading Delivery Vertical Teams, other IT Teams and external Vendors on such issues that cannot be addressed within the TS team. This role is evolving and becoming more technical to better support the business needs as they are now developing tools/apps on their own.

Accountabilities

Provide effective IT floor support to resolve immediate operation issues to minimise impact; 1st level troubleshooting; Windows OS, PC, network, Microsoft Office (M365 suite), Exchange and Active Directory, trading specific packages, external information services, online trading platforms, bespoke trading applications

Maintain good working relationship with stakeholders such as the Trading business users, IT Service Desk and partners, vendors, and IT management

Work collaboratively within Shell IT (i.e., Service Assurance team, Enterprise Services and Application Operations) to coordinate effective resolutions to operational issues

Ensure all required security, compliance and equipment demand processes and procedures are followed

Facilitate local deployment of software and hardware rollouts, as required

Provide support during the regional annual Business Continuity tests

Balancing satisfying user requests while adhering to the IT policies and processes

Apply technical acumen towards continuous improvements to processes and tools both inside the team and to support the business

Requirements

Relevant Information Technology or Management Information Systems education at bachelor’s degree level or equivalent (qualified associates deg.)

Minimum of 2-3 years of desktop or infrastructure support experience preferably in End-User environment

Strong technical knowledge of industry standard PC technologies and the Trading user desktop environment

Experience with call-logging systems (i.e., ServiceNow)

Excellent customer-facing, interpersonal skills

Affinity with both technology and business processes

Ability to deal with business and IT management at all levels

Ability to prioritise in a demanding environment with multiple deliverables

Self-starter, reliable and able to work with minimum supervision

Strong knowledge of Windows OS, MS Office products (M365), Exchange, AD

Awareness of market data feed services (i.e., Reuters, Bloomberg ICE, MarketView)

Knowledge of development/scripting tools (i.e., Excel, VBA, Java, Power Shell, MS Power Platform)

Knowledge of support, troubleshooting processes and ITIL certification a plus

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Consulting

• Industries

  IT Services and IT Consulting

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