IT/Telecom Support Supervisor (11828, Grade 30)

Maryland-National Capital Park and Planning Commission; Upper Marlboro (MD); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Telework opportunities

Flexible schedules

Onsite fitness center

Free parking

Tuition Reimbursement/Assistance

Federal student loan forgiveness

Job summary

Maryland-National Capital Park and Planning Commission seeks an IT/Telecom Support Supervisor to lead the NTS Section in the Information Management Division. You will manage helpdesk operations and provide expert support for a 250-user department-wide network, including servers, SAN, virtualization, and critical software tools.

The role requires strong leadership, excellent documentation, and collaboration with cybersecurity teams. Travel and occasional after-hours work may be required.

Qualifications

• Associate’s Degree in Computer Science, Information Management Systems, or related field.
• Five (5) years of experience in information technology support functions.
• Driver’s license valid and unencumbered.
• Pass Commission medical examination.

Responsibilities

• Oversee all user support activities and operations.
• Oversee and support AV operations for Planning Board meetings and other events.
• Maintain a complete inventory of IT assets.
• Supervise 5-6 IT Telecom Support Specialists and perform supervisory duties.
• Plan and deploy network upgrades, wireless improvements, and security enhancements.
• Collaborate with cybersecurity teams on access policies and cloud security.
• Troubleshoot LAN/WAN, VPNs, cloud platforms, and mobile endpoints.
• Configure and troubleshoot cloud networking platforms such as Azure or AWS.
• Support Office 365, Teams, GIS software, and other tools.
• Maintain physical network infrastructure and cable management.
• Engage with vendors for cost estimates and material procurement.
• Manage budgets and participate in division budget planning.
• Pursue ongoing professional development and document procedures.

Skills

Network administration

Staff supervision

Cloud environments

Windows Server

Zero-trust security

Education

Associate’s Degree in Computer Science or related field

Cisco CCNA

Tools

SolarWinds SIEM

O365

VMware

Azure

Zscaler

Job description

Description

The Prince George’s County Planning Department of The Maryland-National Capital Park and Planning Commission is seeking an experienced and highly motivated IT / Telecom Support Supervisor to serve as a lead member of the Network and Technology Services (NTS) Section for the Information Management Division of the Planning Department. The NTS Section is responsible for the support, maintenance, and optimization of the Department’s IT infrastructure. Under the direction of management, they provide network maintenance and support; perform installations and configurations; identify and resolve outages; conduct upgrades and expansions; document configurations, procedures, and process; monitor and optimize performance. The Planning Department provides land use planning for the physical development of Prince George’s County, Maryland. As the second most populous county in Maryland, Prince George’s has a population of approximately 900,000 residents and is home to The University of Maryland at College Park, NASA Goddard Space Flight Center, and Joint Base Andrews. Under general direction this individual will manage the Department’s helpdesk operations and will provide expert technical expertise to support the implementation, troubleshooting, and maintenance of a 250-user department-wide network, including servers, SAN, and virtualization technology, and special application software, including document imaging software. The candidate must possess good written and verbal skills and have experience in providing user support in an IT environment. All work will be done under the direction of the NTS supervisor and in collaboration with other Senior Systems Administrators and Network Engineers. As a key member of the Network Technology Team your work will be an important component in managing the group’s support of IT programs, systems, internal and external users.

Examples of Important Duties

• Oversee all user support activities and operations.
• Oversee and support AV operations for Planning Board meetings and other special events.
• Maintain a complete and comprehensive inventory of IT assets
• Manage and supervise 5-6 full-time staff members (IT Telecom Support Specialist II’s) and perform the full range of supervisory management functions including performance evaluations, time and attendance, scheduling coordination, recruitment, ensuring staff training and development, coaching and mentoring.
• Manage the planning and deployment of network upgrades, wireless infrastructure improvements, and security enhancements.
• Collaborate with cybersecurity teams to enforce access policies, zero‑trust models, and cloud security configurations.
• Troubleshoot connectivity issues across LAN/WAN, VPNs, cloud platforms, and mobile endpoints.
• Configure, monitor, and troubleshoot cloud-based networking and security platforms such as Zscaler, Microsoft Azure, or AWS.
• Troubleshoot issues associated with implementation of Microsoft Office 365, Teams, Adobe, GIS software, and other local and cloud-based software tools.
• Support the maintenance and enhancement of the physical infrastructure of the department's networking (cable and rack installation, network box security, etc.)
• Demonstrate strong customer service skills, especially with VIP customers
• Communicate routinely with vendors to secure cost estimates, solutions and materials.
• Manages project or section level budget for revenues and expenditures; participates in division budget development.
• Maintain professional and technical knowledge by attending trainings; reviewing professional resources; establishing personal networks; benchmarking state-of-the-art practices; participating in professional organizations.
• Document procedures, diagrams, and network configurations for reference and compliance.
• Work must be performed accurately and may require occasional overtime, after-hours, weekend or on‑call work.

Desired Qualifications

• 5+ years of experience in network administration or infrastructure support
• Experience with managing user support staff and directing support activities
• Experience with Zscaler, Azure, Amazon Web Services, or other cloud environments and networking/security tools
• Experience with Solarwinds SIEM, O365, ManageEngine, PDQ, SharePoint.
• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and wireless networking
• Proficiency with Windows Server administration and virtualization (e.g., Hyper‑V, VMware)
• Understanding of zero‑trust security models and cloud access controls
• Excellent troubleshooting and documentation skills
• Relevant certifications preferred (e.g., CompTIA Network+, Cisco CCNA, Microsoft AZ‑104, Zscaler ZCCA)

Working Conditions

Work is performed in an office setting. Work involves walking, standing, bending, crouching, and may carry equipment and supplies up to 49 pounds.

Minimum Qualifications

• Associate’s Degree in Computer Science, Information Management Systems, or any related field.
• Five (5) years of experience in information technology support functions.
• An equivalent combination of education and experience may be substituted, which together total seven (7) years.
• Depending upon area of assignment, a valid driver’s license in accordance with both State and Commission rules and regulations. Driver’s license must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee’s ability to drive Commission vehicles or perform driving duties required by the position of assignment.
• Pass Commission medical examination.

Supplemental Information

Why Prince George’s Planning?

Not available in source text.

Amenities

• Telework opportunities
• Flexible schedules
• Onsite fitness center
• Complimentary access to M‑NCPPC gymnasiums throughout Prince George’s County
• Free parking is available for employees
• Tuition Reimbursement/Assistance Program, subject to annual budget allocations and program funding availability
• Positions may qualify for federal student loan forgiveness assistance

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