Project Coordinator

Pyramid Consulting, Inc.; Atlanta (GA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance (medical, dental, vis

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. is seeking a Project Coordinator in Atlanta, GA for a 12+ month contract. You will oversee day-to-day ITSM process management, ensuring adherence to standards and delivering business outcomes.

The role emphasizes stakeholder communication, documentation, and process training. The ideal candidate has a BS/BA in IT with 3+ years of experience, strong Excel/Word skills, and familiarity with command line prompts.

Qualifications

• BS or BA in Information Technology or equivalent with 3+ years of related experience.
• Proficient in Excel and Word; basic command line prompt knowledge.

Responsibilities

• Manage, execute, and improve an ITSM process to meet business outcomes and standards.
• Monitor performance metrics and provide insights on trends and risks.
• Coordinate process initiatives, document activities, and support testing and UAT.
• Act as SME for the process and engage stakeholders to ensure requirements are met.

Skills

Excel

Word

Command line

Education

BS/BA in Information Technology

Tools

ITSM software

Job description

Immediate need for a talented Project Coordinator. This is a 12+ Months Contract opportunity with long-term potential and is located in Atlanta, GA.

Job ID: 26-26540

Pay Range: $25-$35/hour.

Employee Benefits

• health insurance (medical, dental, vision)
• 401(k) plan
• paid sick leave (depending on work location)

Key Responsibilities

• Responsible for the day-to-day management, execution, and operational effectiveness of an assigned ITSM process. This role ensures the process is consistently followed across the enterprise, delivers expected business outcomes, and remains aligned with organizational objectives and ITSM standards.
• Oversees operational process performance, monitors key metrics, and provides insight into trends, risks, and areas for improvement.
• They proactively identify opportunities to enhance process efficiency, effectiveness, compliance, and user experience, working closely with stakeholders to implement improvements and drive process maturity.
• Key responsibilities include coordinating and supporting process-related initiatives, contributing to status reporting, facilitating process workshops, participating in project kickoffs, solution reviews, testing activities, and User Acceptance Testing (UAT).
• Serves as a subject matter expert for the process and provides operational input to ensure solutions support business and process requirements.
• The role is also responsible for stakeholder engagement, communication, documentation and training. This includes developing process awareness, educating users on process requirements and best practices, and ensuring supporting resources have the knowledge and tools needed to effectively execute the process.
• Proficient in Excel and Word with some understanding of command line prompt.
• Able to adapt to an ever-changing environment.
• Must be solution oriented, a problem solver, process oriented, team player and good communication on all levels both written and verbal.
• Client knowledge preferred.
• May perform additional responsibilities as assigned.

Key Requirements and Technology Experience

• BS or BA degree with Information Technology three (3) or more years of experience in related field or any combination or equivalent education, experience, and formal training that allows the candidate to meet the requirements of the job.
• Skill Experience Level Excel/Pivot Tables Mid (3-7 Years)
• Word Mid (3-7 Years)
• N/A Mid (3-7 Years)
• N/A Mid (3-7 Years)
• N/A Mid (3-7 Years)

Our client is a leading Airlines organization and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with disability needing assistance with the application or at any point in the hiring process, please contact us at [e-mail]

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