IT Technology Services Senior Specialist (multiple positions available)

SAP SE; Pennsylvania; Remote; USD 128,000 - 196,000; Full time

Benefits offered by this job

Employee Referral Program

Job summary

SAP America, Inc. is seeking an IT Technology Services Senior Specialist at our Newtown Square, PA location. This remote-friendly role involves delivering outcomes on assigned SAP projects, with independence in prioritization and responsibility.

You will enhance complex systems, advocate for end users, and contribute to the Build to Run framework. Requirements include a bachelor’s degree (or foreign equivalent) in CS/Engineering/MIS and six years of related experience, or a master’s with four

Qualifications

• Bachelor’s degree or foreign equivalent in Computer Science, Engineering, MIS, or related field with 6 years of experience; or Master’s degree with 4 years of experience.
• Experience evaluating SAP architecture to identify gaps and improvements and own key technology decisions.
• Experience administering SAP systems including S/4HANA, ERP, NetWeaver and databases (HANA, Oracle, ASE, SQL Server).
• Guiding customers on technical aspects including business continuity, security and compliance.
• Full cycle SAP implementations: sizing, installations, configuration, go-live, maintenance and operations.
• Managing system copy processes across SAP environments and cloud environments.
• Delivering high-quality technical solutions and supporting ongoing de-escalation and problem management.

Responsibilities

• Enhance current and future SAP systems and processes.
• Communicate processes and policies clearly to stakeholders.
• Advocate for end users by understanding needs and usage patterns.
• Develop and provide systems, applications, products and services to optimize business processes.
• Provide required documentation and technical standards.
• Support Build to Run engagement and define technical standards and frameworks.
• Perform post-Go Live activities, Cutover planning, UAT and hyper-care support.
• Fine-tune SQL statements and monitor performance.

Skills

SAP architecture

SAP systems

Technical guidance

Full cycle implementations

Cloud environments

SQL tuning

System integrations

Go-live support

Maintenance & patches

Problem management

Education

Bachelor’s degree in CS/Engineering/MIS

Master’s degree (optional)

Tools

SAP S/4HANA

ERP

NetWeaver

HANA

Oracle

ASE

SQL Server

Job description

Job Description

Job Title: IT Technology Services Senior Specialist (multiple positions available)

Location: 3999 West Chester Pike, Newtown Square, PA 19073

Work Model: Full Remote

Purpose and Objective:

SAP America, Inc. seeks an IT Technology Services Senior Specialist (multiple positions available) at our Newtown Square, PA location to deliver outcomes of assigned projects. Work independently on topics while setting priorities having sole responsibility.

Expectations and Tasks:

Enhance essentially current and future. Enhance complex systems and processes. Communicate clearly and convey processes and policies in a way that others can understand. Advocate for the end user by having a deep understanding of end user needs, behaviors and usage patterns. Promoting the role of User Experience, thorough understanding of contemporary user-centered design methodologies, practices, and ability to integrate those into current and future development efforts. Develop and provide systems, applications, products and services to optimize/automate business processes, improve work efficiency and provide expert support in operations. Revise and update existing programs and provide required documentation. Facilitate the service lifecycle and product lifecycle. Execute technical feasibility studies, solution reviews. Define, review technical blueprint for internal IT projects. Customize and develop enhancements Implement the solutions Provide technical documentation. Execute and support problem management and continuous improvement. Participate in de-escalation activities. Contribute to the Build to Run engagement and to the definition of technical standards and frameworks.

Qualifications

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Management Information Systems, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Management Information Systems, or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must include four (4) years involving each of the following:

• Evaluating SAP architecture to identify gaps and improvement areas and implement targeted enhancements that align with the customer's IT objectives, while owning key technology decisions;
• Administering and maintaining SAP systems including S/4HANA, ERP, NetWeaver and databases including HANA, Oracle, ASE, and SQL Server;
• Guiding customers on all technical aspects, including business continuity, security and compliance, and networking;
• Full Cycle Support for Implementations including sizing, installations, configuration, Go-live, maintenance and operational;
• Managing system copy processes across both homogeneous and heterogeneous SAP environments;
• Managing all operational aspects of solutions across cloud environments;
• Delivering on complex technical and business matters, including high quality results and technical solutions for long-term concepts;
• Supporting maintenance activities including OS patching, Kernel patching, Database patching, Support packs, JAVA Patches, performance tuning, database capacity, and space management;
• Pre and Post Go Live activities, Cutover planning, UAT, and Hyper care support;
• Fine tuning SQL statements, workload analysis, Operating system performance, monitoring, and tuning parameters;
• Configuring and maintaining SAP system integrations with third-party products, providing technical documentation, and supporting de-escalation efforts; and
• Consulting with and assisting computer operators or system analysts to define and resolve problems in running computer systems.

Travel: Position does require up to 20% domestic travel to various, unanticipated customer sites to support GCO project implementation and ongoing system maintenance.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

Compensation Range Transparency: The annual base salary range for this position is $127,525 - $195,976. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $131,000 - $222,700. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Additional Information

All your information will be kept confidential according to EEO guidelines.

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.

Company Description

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.