IT Technology & Operations Lead — Hybrid, HIPAA‑Ready

Priority Dispatch Corp.; Cockeysville (MD); Hybrid; USD 115,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

PTO / Sick leave

Hybrid work model

Job summary

American Substance Abuse Professionals (ASAP) seeks an hands-on IT Technology and Operations Manager to own IT operations for a distributed remote workforce in a HIPAA-sensitive, DOT-regulated environment.

You will manage IT staff, MSSP relationships, and security/compliance programs while delivering hands-on provisioning, system administration, and application support to keep critical services running smoothly.

Qualifications

• Associate or bachelor’s degree in information technology, Computer Science, or related field.
• 3+ years of hands-on IT experience with demonstrated practical competence.
• Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Entra ID/Azure AD user management).
• Experience with help desk/ticketing systems and IT asset management tools.
• Working knowledge of cybersecurity best practices, HIPAA data handling obligations, and experience responding to client security questionnaires or cyber insurance audits.

Responsibilities

• Lead IT operations and manage internal IT staff and vendor relationships, including MSSP.
• Oversee provisioning: Office 365 access, VPN setup, device imaging, and distribution for a distributed workforce.
• Maintain on-premises file servers and coordinate cloud storage moves.
• Coordinate deployments and manage tickets across dev/test/prod environments for proprietary applications.
• Drive security, governance, and AI/automation initiatives aligned with business goals.

Skills

IT operations

Vendor management

Security/compliance

HIPAA awareness

Communication

Budget monitoring

Leadership

Problem solving

Education

Associate or bachelor’s degree in information technology / CS

Tools

Microsoft 365 (Exchange Online, Teams, SharePoint)

Azure AD / Entra ID

VPN provisioning

MSSP coordination

IT ticketing systems

Job description

American Substance Abuse Professionals (ASAP) seeks an hands-on IT Technology and Operations Manager to own IT operations for a distributed remote workforce in a HIPAA-sensitive, DOT-regulated environment.

You will manage IT staff, MSSP relationships, and security/compliance programs while delivering hands-on provisioning, system administration, and application support to keep critical services running smoothly.