IT Technician (Part-Time)

FilterEasy, LLC; Wilson, Northern (NC, KY); Hybrid; USD 25,000 - 28,000; Part time

Job summary

FilterEasy, LLC in Wilson, NC is seeking a part-time IT Support Specialist to keep production floor, office staff, and warehouse teams running securely. You will handle hardware, software, and network issues, and support JumpCloud, Google, AWS, and WMS environments.

The role suits a hands-on problem solver comfortable in a manufacturing setting, with 15-25 hours weekly and on-call duties for production-critical needs.

Qualifications

• 1-3 years IT support or similar technical role.
• Knowledge of Windows and macOS, Microsoft 365, and business apps.
• Familiarity with manufacturing IT environments (ERP, production devices, labeling).
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi).
• Strong troubleshooting and communication abilities.
• Ability to work independently and support office and production environments.

Responsibilities

• Provide first-level technical support for employees (hardware, software, network).
• Maintain and troubleshoot PCs, printers, scanners, and label printers used in production/shipping.
• Manage user accounts and device setups in JumpCloud, Google, AWS, and WMS.
• Monitor and maintain basic network infrastructure (Wi‑Fi, switches).
• Perform routine system maintenance, updates, and patching.
• Document procedures and inventory; support IT-related projects.

Skills

Windows

macOS

Microsoft 365

IT support

Troubleshooting

Communication

Tools

JumpCloud

Google Workspace

AWS

WMS

ERP systems

Job description

Description

Description

FilterEasy, LLC is a leading manufacturer and direct-to-consumer distributor of air and water filter products. The subscription-based service eliminates the stress of remembering when to change filters in the home to maintain healthy air and drinking water. With just a few clicks via its modern e-commerce design, customers are set up to receive their filters on-time, when it's time to change them - never having to think about it again. FilterEasy is private-equity backed by Great Hill Partners.

We are seeking a part-time IT Support Specialist to support the day-to-day technology needs of our air filter manufacturing operations. This role ensures our production floor, office staff, and warehouse teams can work efficiently and securely. The ideal candidate is a hands-on problem solver comfortable working in a manufacturing environment.

Requirements

Key Responsibilities

• Provide first-level technical support for employees (hardware, software, network issues).
• Maintain, troubleshoot, and update PCs, printers, scanners, and label printers used in production and shipping.
• Manage user accounts, permissions, and device setups in Jump cloud, Google, AWS, and WMS
• Monitor and maintain basic network infrastructure (Wi-Fi, switches, cabling).
• Perform routine maintenance, updates, and patching on systems and equipment.
• Document common procedures, troubleshooting steps, and equipment inventory.
• Support IT-related projects
  

Qualifications

• 1-3 years of experience in IT support or a similar technical role.
• Working knowledge of Windows and Apple devices, Microsoft 365, and common business applications.
• Familiarity with manufacturing IT environments (ERP systems, production devices, barcoding/labeling) is a plus.
• Basic understanding of networking (TCP/IP, DNS, DHCP, Wi-Fi).
• Strong troubleshooting and communication skills.
• Ability to work independently, prioritize tasks, and support both office and production environments.

Schedule

• Part-time: 15-25 hours per week (flexible scheduling).
• Occasional on-call support for production-critical issues.

Pay

• $18.00 - $20.00 per hour