Specialist, IT Systems & Support

Pura Vida Miami; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health & Wellness – Medical, Dental & Vision

PTO

Discounted Meals

401(k) Plan with Company Match

Job summary

A leading hospitality brand in Miami is seeking a high-energy IT Systems & Support Specialist. You'll own the technology lifecycle at our retail locations, managing IT systems, troubleshooting POS issues, and ensuring seamless operations. The ideal candidate has over 3 years of IT experience in a retail or hospitality setting, deep knowledge of Toast hardware, and excellent communication skills. Join us to help deliver an exceptional customer experience while enjoying competitive benefits.

Qualifications

• 3+ years of hands-on IT experience in a multi-unit hospitality or retail environment.
• Deep experience with Toast hardware (Flex, Go, KDS).
• Strong grasp of networking fundamentals.

Responsibilities

• Maintain health and uptime of on-site IT systems.
• Lead physical tech setup for new store launches.
• Resolve critical hardware or connectivity issues.

Skills

Hands-on IT experience in hospitality or retail environment

Experience with Toast hardware

Strong grasp of cloud-managed networking stacks

Effective communication skills

Education

Certifications like CompTIA Network+, A+, CCNA

Tools

Toast POS

Meraki

Ubiquiti

Job description

We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate - yet fast and consistent - experience to our customers.

We love and take pride in what we do, and we currently offer an exciting opportunity to join a thriving and ever-growing brand in this industry.

ROLE SUMMARY:

We aren’t just a food and beverage company—we are a lifestyle brand powered by a sophisticated digital backbone. We are seeking a high-energy, mobile IT Systems & Support Specialist to own the technology lifecycle across our physical retail footprint.

You are the "first responder" and the tactical expert for our store-level tech. From whiteboarding the network layout of a new location to troubleshooting a Toast terminal during a Friday night rush, you thrive on solving problems in real-time. This role is perfect for a hands‑on technician who loves the mix of high‑level project work and "get‑it‑done" support.

RESPONSIBILITIES:

• Infrastructure Ownership: Maintain the health and uptime of all on-site IT systems, including networking (vLANs, Wi‑Fi), Point of Sale (POS), and security/surveillance hardware.
• New Site Openings (NSO): Lead the physical tech setup for new store launches. This includes unboxing, mounting, and configuring Toast terminals, KDS screens, label printers, and networking gear.
• High‑Stakes Support: Act as the Tier 2/3 technical expert for store managers, resolving critical hardware or connectivity issues—either remotely or via emergency on‑site visits.
• Vendor Management: Work directly with ISPs and hardware vendors to ensure circuit installs and equipment replacements happen on schedule and within budget.
• Standardization & Documentation: Author the "IT Playbook"—creating SOPs and training materials that empower store staff to handle basic troubleshooting (e.g., "The Printer Reset Guide").
• Proactive Monitoring: Use network management tools to identify "weak links" in our infrastructure before they cause a service disruption.
• Cross‑Functional Projects: Partner with the IT Project Manager to execute fleet‑wide upgrades, such as new payment terminal rollouts or security software deployments.
• After‑Hours Readiness: Be available for critical "on‑call" support during high‑impact events, such as grand openings or system‑wide rollouts.

REQUIREMENTS:

• 3+ years of hands‑on IT experience in a multi‑unit hospitality or retail environment.
• Toast POS Mastery: Deep experience with Toast hardware (Flex, Go, KDS) and the specific quirks of restaurant hardware (impact vs. thermal printers).
• Networking Fundamentals: Strong grasp of Meraki, Ubiquiti, or similar cloud‑managed networking stacks, including cabling standards and signal optimization.
• Mobile & Validated: Must have a valid driver’s license and a willingness to travel to various locations as the primary on‑site technical resource.
• Communication: Ability to explain a "DHCP conflict" to a Kitchen Manager in a way that makes sense and keeps the team calm.

PREFERRED QUALIFICATIONS:

• Certifications: CompTIA Network+, A+, or vendor‑specific certifications (e.g., CCNA or Toast Certified).
• Low‑Voltage Experience: Familiarity with rack management, cable termination, and basic AV setups.
• Independence: A self‑starter who can manage their own ticketing queue and prioritize site visits based on business impact.

BENEFITS:

• Health & Wellness – Medical, Dental & Vision
• PTO
• Discounted Meals
• 401(k) Plan with Company Match

The general nature and level of work being performed by persons assigned to this job classification are contained in this job description. This job description should not be construed as an exhaustive list of all responsibilities, essential job functions, duties, skills required and other job requirements of personnel in this role. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Management reserves the right to assign or reassign duties and responsibilities to the job at any time.

Pura Vida Miami is proud to be an equal opportunity employer. We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic. We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve.