IT Technician: Onsite/Remote Support & Growth Path

Socket.dev; Little Rock (AR); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

401(k) with company match

Life insurance

Paid time off

Opportunities for advancement and PD

Job summary

Crain Automotive is seeking an IT Technician to support a growing network of dealership locations in Arkansas. The role involves onsite and remote support, hardware and software troubleshooting, and maintenance of desktops, laptops, peripherals, and business applications.

The successful candidate will have 1–3 years in IT support, strong Windows and hardware knowledge, and the ability to travel between locations as needed.

Qualifications

• 1-3 years of IT support, help desk, desktop support, or related technical experience.
• Strong working knowledge of Windows operating systems and PC hardware.
• Basic understanding of TCP/IP networking, Wi-Fi, DHCP, DNS, and network troubleshooting.
• Experience with Microsoft 365, user administration, and remote support tools preferred.
• Familiarity with automotive dealership systems such as Reynolds & Reynolds, CDK, Dealertrack, or similar platforms is a plus.
• Ability to diagnose and resolve hardware and software problems efficiently.
• Strong communication and interpersonal skills with a customer-service mindset.
• Self-motivated, organized, dependable, and able to work independently.
• Ability to prioritize multiple support requests in a fast-paced environment.
• Valid driver's license and ability to travel between dealership locations as needed.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, printers, phones, mobile devices, and dealership-specific hardware.
• Install, configure, maintain, and troubleshoot Windows workstations, applications, and peripherals.
• Diagnose and resolve hardware, software, connectivity, and network-related issues.
• Create and maintain user accounts, permissions, and system access.
• Support dealership DMS, CRM, and other business applications.
• Assist with network equipment, wireless connectivity, and basic network troubleshooting.
• Document, track, and resolve support requests through the IT ticketing system.
• Maintain accurate IT documentation, procedures, equipment records, and inventory.
• Assist with hardware deployments, equipment upgrades, technology projects, and system audits.
• Work with third-party vendors and support providers when necessary to resolve technical issues.
• Travel to dealership locations as needed to provide onsite support.
• Perform other technology-related duties as assigned

Skills

Windows OS

PC hardware

Networking basics

Microsoft 365

Customer service

Remote support

Driver's license

Documentation

Tools

Reynolds & Reynolds

CDK

Dealertrack

Remote support tools

Job description

Crain Automotive is seeking an IT Technician to support a growing network of dealership locations in Arkansas. The role involves onsite and remote support, hardware and software troubleshooting, and maintenance of desktops, laptops, peripherals, and business applications.

The successful candidate will have 1–3 years in IT support, strong Windows and hardware knowledge, and the ability to travel between locations as needed.