IT Technician- Level II (MSP)

Universalconnectivity; Hartford (CT); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading company is seeking a skilled Level II Technician to enhance its IT support services. This role involves designing infrastructure, providing customer support, and troubleshooting technical issues. Ideal candidates will possess a Bachelor's degree and significant experience in technical support within a Managed Service Provider environment. Competitive salary and benefits are offered.

Benefits

Health, dental, disability, life and vision insurance

Retirement savings plan with company match

Paid Holidays

Training, certifications and career development opportunities

Career advancement opportunities

Qualifications

• 3+ years of experience in a technical support role.
• Strong knowledge of TCP/IP, DNS, DHCP, VLANs.
• Industry certifications preferred: CompTIA Network+, MCSE, CCNA.

Responsibilities

• Design and support on-premise and cloud infrastructure.
• Provide troubleshooting for technical issues.
• Maintain system documentation and service tickets.

Skills

Networking concepts

Troubleshooting skills

Communication skills

Education

Bachelor's degree in Computer Science or IT

Tools

Windows Server

VMware

Office 365

Cisco

Job description

Job Description: We are seeking a highly skilled and experienced Level II Technician to join our dynamic team. The ideal candidate will have a strong background in IT support, troubleshooting, and customer service, with a focus on delivering timely and effective solutions to our clients.

Responsibilities:

• Design, implement and support on-premise and cloud infrastructure
• Provide support and troubleshooting to resolve technical issues for end users
• Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
• Support of virtual environments including VMware and Hyper-V
• Support backup and disaster recovery solutions
• Configure, install, and support various network devices and services, including VoIP, WAN and LAN connectivity, routers, firewalls, & security
• Work with third-party carriers and vendors and other IT personnel for problem-resolution
• Communicate effectively with customers on ticket progress, impending changes, or outages, etc.
• Maintain strong client system documentation to include system reviews and recommendations
• Maintain daily documentation by entering time, expenses, and all work as service tickets in support systems

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• 3+ years of experience in a technical support role, preferably in a Managed Service Provider environment.
• Strong knowledge of networking concepts and technologies, includingTCP/IP, DNS, DHCP, VLANs, routing, and switching.
• Experience with server administration, including Windows Server, Linux, Active Directory, and Group Policy.
• Familiarity with virtualization technologies such asVMware vSphere and Microsoft Hyper-V.
• Experience with Cisco, Meraki, Datto, Kaseya, VMware, Office 365, and Mac OS (a plus).
• AWS or Azure experience (a plus).
• Excellent troubleshooting skills and the ability to analyze and resolve complex technical issues.
• Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members.
• Industry certifications such asCompTIA Network+, Microsoft Certified Systems Engineer (MCSE), or Cisco Certified Network Associate (CCNA) preferred.

Benefits:

• Competitive salary
• Health, dental, disability, life and vision insurance
• Retirement savings plan with company match
• Paid Holidays
• Paid time off
• Training, certifications and career development opportunities
• Career advancement opportunities