IT Technician Level I

Emerald-Queen-Hotel-&-Casino; Fife (WA); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Emerald Queen Casino is hiring an IT Technician I to assist in the installation, setup, coordination, and maintenance of information systems and IT equipment across casino properties. The role requires solid knowledge of hardware, software, POS systems, networks, and AV equipment, with strong troubleshooting and customer service skills.

The position starts at $31.04/hr and increases to $32.72/hr after 90 days.

Qualifications

• Minimum requirements include a High School Diploma or GED.
• Associate degree in Computer Science or related technology training preferred.
• At least 1 year MIS experience in a company of similar size.
• Experience troubleshooting software/hardware, setup, network, and POS systems.

Responsibilities

• Installs, maintains, and troubleshoots all assigned computer hardware and related equipment.
• Provides initial end-user computer hardware and software support.
• Configures networks and casino software; maintains data rooms and cabling as needed.
• Supports upgrades, new system builds, and workstation maintenance.
• Maintains inventory of IT equipment and ensures equipment meets Casino standards.
• Provides emergency and on-call IT support.

Skills

Customer Service

Troubleshooting

Networking

POS systems

End user support

Education

High School Diploma or GED

Associate’s degree (preferred)

Job description

The IT Technician I assists in the installation, setup, coordination, and maintenance of information systems and related IT equipment for all casino properties. This role requires comprehensive knowledge of computer hardware and software, operating systems, audio/visual equipment, Point of Sale (POS) systems, voice and data networks, and emerging technologies, along with a solid understanding of casino and IT operations. This position demands proficiency in operating PCs and related software, voice, video, and sound systems, as well as strong troubleshooting and customer service skills. Responsibilities include servicing, maintaining, and troubleshooting computer equipment, configuring networks, managing inventory, and prioritizing tasks under pressure while ensuring confidentiality and adaptability to changing shifts.

Position starts at $31.04/hr and increases to $32.72/hr at the successful completion of 90-day orientation period. This full-time position features excellent employer-paid medical, dental, vision and life insurance benefits.

KEY RESPONSIBILITIES:

• Installs, maintains, and troubleshoots all assigned computer hardware and related equipment.
• Addresses and resolves routine user issues including unlocking accounts and resetting passwords.
• Provides initial end user computer hardware and software support.
• Ensures proper installation and configuration of all assigned equipment.
• Ensures proper installation and configuration of all casino software products.
• Assists with the installation and cabling of new voice and data connections and related equipment.
• Performs regular inspections and routine maintenance for data rooms including data switches, connections, and related equipment.
• Assists with upgrades, new system builds, and workstation maintenance.
• Ensures all IT equipment meets Casino standards.
• Assists in maintaining inventory of IT equipment and related media.
• Repairs and services all equipment as needed.
• Provides initial emergency and on call support.

MINIMUM REQUIREMENTS:

• High School Diploma or GED equivalent is required. Associate’s degree in Computer Science or related training in a technology related discipline preferred.
• At least one year of experience in an MIS environment for a company of comparable size and MIS needs.
• Demonstrated ability to troubleshoot computer software and hardware issues, setup, network, and maintain POS systems.
• Additional education or related experience may substitute for the minimum requirements of the position.

PHYSICAL REQUIREMENTS:

• standing or sitting for prolonged periods of time
• use of hand eye coordination
• lifting, bending, carrying, stooping, walking, pushing or moving supplies, materials or equipment weighing up to 50 pounds
• concentrate in loud and busy situations
• perform work in confined or elevated spaces

ADDITIONAL REQUIREMENTS:

• Must be able to work all scheduled shifts to include day, swing, graveyard and holidays

All applicants must obtain a Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe's Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.

Qualifications

Licenses & Certifications

Required

RESPONSIBLE GAMING

BLOOD BORNE PATHOGENS

SEXUAL HARRASSMENT

Customer Service

TITLE 31 SARC

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.