IT Technician II

Messiah College; Denver (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at one of the busiest airports in the U.S. as a key IT support member. This role offers the chance to work on critical airport IT systems, ensuring smooth operations and excellent customer service. You'll be responsible for troubleshooting and maintaining a variety of computer hardware and software, providing essential support to users, and managing IT resources. With competitive pay and generous benefits, this position is perfect for tech-savvy individuals looking to make a difference in a thriving environment. Embrace the opportunity to grow in a diverse and inclusive workplace where your contributions are valued.

Benefits

Medical Plans

Dental Insurance

Vision Insurance

Pension Plan

PTO and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Learning and Development Opportunities

EcoPass for public transport

Free Airport Parking

Qualifications

• High school diploma or GED required; 4 years of IT experience preferred.
• Strong troubleshooting skills and customer service experience needed.

Responsibilities

• Install, maintain, and troubleshoot computer hardware and software.
• Provide technical support in a help desk setting to resolve user issues.
• Maintain inventory of IT equipment and document operational procedures.

Skills

Customer Service

IT System Support

Troubleshooting

Technical Documentation

Aviation-related IT Systems

Video Display Systems

Education

High School Diploma or GED

Tools

Computer Hardware

Software Applications

Help Desk Tools

Job description

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With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver (CCD) means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The starting salary range for this position is $24.11-28.00/hour, based on education and experience. We also offer generous benefits for full-time employees which include but is not limited to:

1. Four (4) Medical Plans, Dental, Vision Insurance
2. Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%)
3. 457 (b) Retirement Plan (no early withdrawal fee!)
4. PTO (over 3 weeks in your first year) and 13 paid holidays
5. Yearly Merit Increase
6. STD, LTD, HSA, FSA, Life Insurance
7. CARE Bank, Family Leave Benefits
8. Employee Assistance Program, Employee Volunteer Program
9. Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program
10. Learning and Development Opportunities; Courses and Career Development Resources
11. EcoPass (unlimited free RTD bus/train rides); Free Airport Parking

Location

In this role, you can expect to work Monday through Friday, all on site at Denver International Airport 8500 Pena Blvd. Denver, CO 80249.

What You’ll Do

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.

The Passenger Processing Systems (PPS) team is charged with managing and maintaining critical airport IT systems. To perform that function, the PPS Team requires staff members to be able to troubleshoot, repair and maintain computer hardware, monitors, printers, and other computer peripherals – as well as manage the vendor applications using their respective consoles, tools, and portals. To provide the necessary support levels for these applications, PPS requires a resource to assist with the following:

1. Installs, maintains, troubleshoots, and repairs computer hardware and software including PCs, kiosks, printers, monitors, scanners, and input devices
2. Monitors, tunes, diagnoses, and resolves hardware, firmware, operating system, and application problems
3. Performs technical support in a formal or informal help desk setting to users with common hardware and software problems, which includes logging, troubleshooting, testing, adjusting, resolving, or referring problems to the appropriate Business Technology resource
4. Acts as a liaison between our customers and the Business Technology unit to communicate problems and possible solutions
5. Maintains computerized inventory of IT equipment and specialized services for users
6. Maintains technical procedures, documentation, operational instructions and/or project or work order status
7. Reads and understands technical or other complex materials required for the job
8. Tests in-house or vendor developed software and software upgrades for user requirements and documents errors or discrepancies for correction
9. Creates and manages user accounts, directories, and files on the systems we support
10. Perform other related duties as assigned or requested

Our ideal candidate has some or all the following experience, skills, and characteristics:

1. Understanding of and Experience Supporting Aviation-related IT Systems
2. Understanding of and Experience Supporting Video Display Systems
3. Firm grasp of Basic IT System Support concepts
4. Strong Customer Service and Communications skills
5. Flexible work schedule availability

Required Minimum Qualifications

Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

Experience: Four (4) years of Information Technology experience performing user support of desktop, legacy systems and/or Information Technology communications systems.

Licensures/Certification(s): Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.

Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

Application Deadline

Please submit your application as soon as possible and no later than November 11th, 2024, at midnight to ensure consideration.

FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.

Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts.