IT Technician I

Tandem Diabetes Care; San Diego (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

Tandem Diabetes Care is seeking an IT Technician to provide technical support for their remote team. This role involves configuring, troubleshooting systems, managing calls, and ensuring compliance with company policies. The ideal candidate will have a B.S. in computer science and strong technical skills, thriving in a team-focused environment. Join us in improving lives through innovative diabetes solutions.

Benefits

Health care benefits from day one

11 paid holidays per year

Minimum of 20 days of paid time off

401k plan with company match

Employee Stock Purchase plan

Qualifications

• 1-2 years of hands-on experience with PC workstations and servers.
• Ability to read and interpret technical manuals.
• Experienced with configuration and support of Windows OS.

Responsibilities

• Provides day-to-day technical support for network infrastructure.
• Configures and troubleshoots desktop systems.
• Responds to Service Desk tickets and phone inquiries.

Skills

Technical knowledge of network and PC hardware

Strong communication skills

Hands-on experience with PC workstations

Ability to troubleshoot network issues

Customer-focused service orientation

Education

B.S. in computer science or equivalent

Job description

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control -IQ+ technology — an advanced predictive algorithm that automates insulin delivery.

But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at https://www.tandemdiabetes.com/

WHEN & WHERE YOU’LL WORK:

This position is fully remote and open to candidates within the United States. Equipment for the role will be provided and training will occur virtually.

Schedule: This position has a schedule of 6:00am 2:30pm PT.

A DAY IN THE LIFE:

Provides day-to-day technical support to employees for network infrastructure and internal desktop systems, including all software and hardware. Responsible for handling the day-to-day call volume, managing incident and request tickets/emails, as well as general user account administration. Configures, and troubleshoots desktop systems, workstations, and network issues in a diverse environment. Supports password maintenance, data integrity and file system security for the desktop environment. Communicates technical information to both technical and nontechnical personnel.

IT Technicians at Tandem are also responsible for:

• Configures, tests, and troubleshoots end-user hardware, software, and peripherals across Windows and Apple OSX environments.
• Responds to Service Desk tickets and phone inquiries, resolving incidents or escalating as needed to meet business SLA requirements.
• Supports call center systems and manages user accounts for associated applications.
• Sets up new hire accounts, configures access permissions, and provides support during orientation sessions.
• Administers Active Directory, including password resets, status changes, and separation process quality checks.
• Performs remote diagnostics and resolution of PC and network issues using standard IT tools and protocols.
• Provides support for Microsoft Office and other PC-based applications used across the organization.
• Develops and maintains technical documentation, including installation guides and internal knowledge base articles.
• Monitors, tests, and troubleshoots desktop and laptop systems to ensure performance and reliability.
• Ensures compliance with HIPAA, privacy, and company policies, and assists with additional IT projects as assigned.

WHAT YOU’LL NEED:

• B.S. in computer science or an equivalent combination of education and applicable job experience.
• 1-2 years of hands-on experience with PC workstations and servers in a small to medium LAN/WAN environment.
• Hands-on PC and network hardware configuration and troubleshooting experience.
• Experienced with configuration and support of Windows operating systems.
• Technical knowledge of network and PC hardware, protocols, operating systems, and standards.
• Ability to identify and troubleshoot network connectivity issues, install and configure various software products, and research PC-related issues as needed.
• Ability to read and interpret technical manuals, procedural documentation, and OEM guides.
• Strong communication skills with the ability to explain technical issues to both technical and non-technical users.
• Customer-focused with a strong service orientation and the ability to work well in a team environment.

WHY YOU’LL LOVE WORKING HERE:

At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

We embrace the value that every single one of us brings to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.

Tandem is firmly committed to being an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion or belief, gender identity or expression, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization, and we welcome applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

COMPENSATION & BENEFITS:

The starting base pay range for this position is $22.00 - $25.00 per hour. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate’s location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus and a robust benefits package.

Tandem offers health care benefits such as medical, dental, vision available your first day, as well as health savings accounts and flexible saving accounts. You’ll also receive 11 paid holidays per year, a minimum of 20 days of paid time off (with accrual starting on day 1) and you will have access to a 401k plan with company match as well as an Employee Stock Purchase plan. Learn more about Tandem’s benefits here!

YOU SHOULD KNOW:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information.

Tandem has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve access to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.

REFERRALS:

We love a good referral! If you know someone who would be a great fit for this position, please share!

SPONSORSHIP:

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

APPLICATION DEADLINE:

The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.

Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.

#LI-Remote #LI-KB1

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.