IT Technician I

City of Lincolnton; Lincolnton (NC); On-site; USD 55,000 - 84,000; Full time

Job summary

The City of Lincolnton is seeking an IT-Systems Technician to provide entry-level technical support for computer systems and network devices. This full-time role involves routine maintenance, troubleshooting, and collaborative work under the supervision of the IT-Innovation & Technology Director, offering opportunities for professional growth and skill development.

Benefits

Health, Dental, and Vision Insurance

Flexible Spending Account

Group Term Life Insurance

Qualifications

• A minimum of 3 years’ experience in computer support or recognized Technology Certification preferred.
• CompTIA A+, Google IT Support Professional Certificate, or Microsoft Certified: Azure Fundamentals is desirable.

Responsibilities

• Assist with the installation, configuration, and deployment of computer hardware.
• Respond to help desk tickets and provide technical support.
• Perform routine maintenance of systems including software updates.

Skills

Basic principles of computer hardware

Basic principles of software

Basic networking concepts

Effective communication

Education

High school diploma or GED

Associate degree in Information Technology

Job description

Search for and apply to government jobs with one easy profile.

This listing closes on 8/8/2025 at 5:00 PM Eastern Time (US & Canada).

Employer

City of Lincolnton

$55,873.21 - $83,809.82 Annually

Location

City Hall - Lincolnton, NC

Job Type

Full Time

Job Number

2024-00072

Fund

10 GENERAL FUND

Department

4740 - GENERAL IT SERVICES

Opening Date

06/26/2025

Closing Date

8/8/2025 at 5:00 PM Eastern Time (US & Canada)

Attachments Must Be In PDF Format

Please Upload Cover Letter & Resume

Open until filled or 8/8/2025, whichever comes first

Primary Reason Why Classification Exists
This position exists to provide entry-level technical support for the installation, maintenance, troubleshooting, and repair of computer systems, network devices, and peripheral equipment utilized by the City of Lincolnton departments.

Distinguishing Features of the Class
This is the entry-level position in the IT-Systems Technician career ladder program. Employees in this class perform routine technical duties under direct supervision. Assignments are typically confined to standard procedures and clearly defined tasks. Advancement to higher classifications occurs with experience, training, and demonstrated proficiency. Work is performed under the general direction of the IT-Innovation & Technology Director, and is evaluated on the basis of observation, periodic conferences, meeting budget goals, attainment of individual and departmental performance objectives, citizen and customer comments

Illustrative Examples of Work

• Assist with the installation, configuration, and deployment of desktops, laptops, printers, and related hardware.
• Responds to help desk tickets and user-reported issues, providing basic technical support.
• Visits work sites or provides technical answers via telephone or remote network administration to diagnose and solve problems.
• Performs routine maintenance of systems including software updates, antivirus checks, and equipment cleaning.
• Documents work orders, system changes, and equipment inventory.
• Assists in imaging and deploying new devices.
• Supports audiovisual and teleconferencing systems.
• Maintains telephone systems with vendor support.
• Conducts basic troubleshooting of wired and wireless network connectivity issues.
• Coordinates major repairs and upgrades with guidance from the IT-Innovation and Technology Director.
• Completes special projects and presentations assigned.
• Attends meetings as assigned.
• Performs work outside of regular work hours as needed to complete system updates, or in emergency/disaster situations
• Performs related work as assigned

Knowledge,Skills,and Abilities

Knowledge of:

• Basic principles of computer hardware, software, and operating systems.
• Commonly used applications such as Microsoft Office and Windows OS.
• HTML and basic website design.
• Basic networking concepts (e.g., IP addressing, DNS, DHCP).
• Safe handling and operation of electronic equipment.
• Basic knowledge of computer equipment installation, preventative maintenance and troubleshooting techniques
• Basic knowledge of information technology principles, terminology, and logic
• Basic knowledge of computer security principles and protection

Distinguishing Features of the Class

Attachments Must Be In PDF Format

Please Upload Cover Letter & Resume

Open until filled or 8/8/2025, whichever comes first

Primary Reason Why Classification Exists
This position exists to provide entry-level technical support for the installation, maintenance, troubleshooting, and repair of computer systems, network devices, and peripheral equipment utilized by the City of Lincolnton departments.

Distinguishing Features of the Class
This is the entry-level position in the IT-Systems Technician career ladder program. Employees in this class perform routine technical duties under direct supervision. Assignments are typically confined to standard procedures and clearly defined tasks. Advancement to higher classifications occurs with experience, training, and demonstrated proficiency. Work is performed under the general direction of the IT-Innovation & Technology Director, and is evaluated on the basis of observation, periodic conferences, meeting budget goals, attainment of individual and departmental performance objectives, citizen and customer comments

Illustrative Examples of Work

• Assist with the installation, configuration, and deployment of desktops, laptops, printers, and related hardware.
• Responds to help desk tickets and user-reported issues, providing basic technical support.
• Visits work sites or provides technical answers via telephone or remote network administration to diagnose and solve problems.
• Performs routine maintenance of systems including software updates, antivirus checks, and equipment cleaning.
• Documents work orders, system changes, and equipment inventory.
• Assists in imaging and deploying new devices.
• Supports audiovisual and teleconferencing systems.
• Maintains telephone systems with vendor support.
• Conducts basic troubleshooting of wired and wireless network connectivity issues.
• Coordinates major repairs and upgrades with guidance from the IT-Innovation and Technology Director.
• Completes special projects and presentations assigned.
• Attends meetings as assigned.
• Performs work outside of regular work hours as needed to complete system updates, or in emergency/disaster situations
• Performs related work as assigned

Knowledge,Skills,and Abilities

Knowledge of:

• Basic principles of computer hardware, software, and operating systems.
• Commonly used applications such as Microsoft Office and Windows OS.
• HTML and basic website design.
• Basic networking concepts (e.g., IP addressing, DNS, DHCP).
• Safe handling and operation of electronic equipment.
• Basic knowledge of computer equipment installation, preventative maintenance and troubleshooting techniques
• Basic knowledge of information technology principles, terminology, and logic
• Basic knowledge of computer security principles and protection

Skill in:

• Installing and configuring desktop and laptop computers.
• Using diagnostic tools and interpreting results.
• Communicating effectively with both technical and non-technical users.

Ability to:

• Ability to follow oral and written instructions.
• Ability to prioritize tasks and manage time effectively.
• Ability to learn new technologies and procedures quickly.
• Ability to work collaboratively in a team environment.
• Ability to understand the technical language, set up, and applications of computers in the City.
• Ability to handle confidential information appropriately.
• Ability to diagnose and provide solutions to equipment and software failures.
• Ability to keep current and actively seek new information and technology in a rapidly changing field.
• Ability to represent the City in a professional and respectful manner, communicate effectively in oral and written forms while interacting with a diverse set of individuals within the workplace, with vendors, consultants, and the community

Physical Requirements
This work is characterized as medium work requiring exertion of in excess of 50 pounds of force occasionally, and/or in excess of 20 pounds of force frequently, and/or in excess of 10 pounds of force constantly to move objects. Physical requirements include climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, listening, fingering, grasping, feeling and repetitive motion Employee must have the visual acuity for depth perception, preparing and analyzing written or computer data, visual inspections involving small defects and/or small parts, operating or repairing computers, printers, and other equipment, determining the accuracy and thoroughness of work and observance of general surroundings and activities. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels.

Working Conditions
Work is generally performed in an office environment with controlled environmental conditions. However, this position may also be exposed to outdoor conditions such as rain, wind, varying temperatures, etc. In addition, the employee must effectively deal with personal danger, which may include exposure to hazardous chemicals and materials, fumes and smoke, intense heat, electrical hazards, confined or high workplaces, extremely loud noises, and natural and man-made disasters.

Education and Experience
High school diploma or GED is required. An Associate degree in Information Technology or related field is preferred.
A minimum of 3 years’ experience in computer support or completion of a recognized Technology Certification such as:
-CompTIA A+
-Google IT Support Professional Certificate
-Microsoft Certified: Azure Fundamentals (AZ-900)

Special Requirements

• Possession of a valid driver’s license.
• Must have clear background check, drug screen, and finger printing to be certified to work on Police Department computers and software
• Possession of A+ certification or ability to obtain within twelve months

FLSA Status: non-exempt

Disclaimer
This classification specification has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job. The City of Lincolnton reserves the right to assign or otherwise modify the duties assigned to this classification.



Career Path for IT Technicians

IT Technician II
Building upon core technical skills and foundational certifications.
Key Competencies

Help desk ticket resolution

PC imaging, setup, and maintenance

Troubleshooting AV, wire/wireless connectivity

Documentation and user support

Ability to pass SkillStamp administered by the department.

Possession of the Following Certifications:

CompTIA A+- Foundational PC troubleshooting and support

CompTIA Network+ - Basic networking skills (IP addressing, subnets,protocols)

CompTIA Security- Entry-level security concepts and practices

IT Technician III
Deepening networking and infrastructure support abilities.
Key Competencies

Network device configuration and diagnostics (switches,routers)

VLANS, NDS/DHCP management

Escalation support for advanced tickets

Assist with server and system administration as well documentation and training of staff.

Ability to pass SkillStamp administered by the department.

Possession of the Following Certifications:

CCNA- Intermediate network configuration, security, routing & switching.

CompTIA Advanced Security Practitioner CASP+ - Expert-level certification for enterprise security, risk management, and advance architecture.

Certified Information Systems Security Professional-CISSP-Globally recognized certification for experienced security professionals, focusing on designing, implementing, and managing enterprise-level cybersecurity programs and policies.

The City of Lincolnton is proud to be an Equal Opportunity Employer (EOE)

We value diversity in the workplace. Candidates will be considered without regard to race, color, gender, religion, disability, political affiliation, national origin, age, or any other protected class. Interested individuals, who meet the basic requirements, are invited to apply for consideration.

E-Verify Employer

This full-time position qualifies for new hire benefits, which include; Health, Dental, Vision, Short-term Disability, Flexible Spending Account, and Group Term Life. Please visit the City's benefits page by clicking on the City Logo below for details.

01

Do you have a current NC Driver's License?

• Yes
• No

02

What is your highest completed level of education?

• GED
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Non Graduate

03

This is medium work requiring the exertion of 50 pounds of force occasionally and up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects. Would you be able to meet the physical requirements?

• Yes
• No

04

How many years of experience do you have working in the Information Technology Field?

• None
• Less than a year
• One to two years
• Three to five years
• More than 5 years

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NEOGOV PRIVACY POLICY

Contents

• 1. Introduction; Scope of this Policy.
• 2. Where We Are a Service Provider.
• 3. Personal Data We Collect About You and Why.
• 5. Online Analytics and Advertising.
• 6. Information We Disclose.
• 7. International Users.
• 8. Your Data Rights and Choices.
• 9. Notice to California Residents.
• 10. Your Rights and Control under EU GDPR.
• 11. Data Security and Integrity.
• 12. Retention and Removal.
• 13. Right to Revise.
• 15. Privacy Contacts.

Introduction; Scope of this Policy.

The purpose of this Privacy Policy (the “Policy”) is to describe how we collect, use, store, protect, and disclose personal data online and offline either via our websites or related applications. This Policy applies to personal data we collect or use, and applications owned or controlled by Governmentjobs.com, Inc. (DBA “NEOGOV”), including our related brands NEOGOV.com, NEOED.com, PowerDMS.com, Governmentjobs.com, Schooljobs.com, and our mobile app(s) (collectively referred to as the “Services”), or affiliated companies (collectively referred to herein as “Governmentjobs”, "Schooljobs", “NEOGOV”, “NEOED”, “PowerDMS”, “we”, “us”, or “our”).

By using any part of the Services you agree that you have read this Policy, your personal data will be processed as described herein, and you agree to be bound by this Policy. This Policy is incorporated into our Terms of Use . Definitions not explicitly defined herein shall retain the meaning as prescribed in the Terms of Use . Any dispute related to privacy is subject to the Terms of Use and this Policy, including limitations on liability.

This Policy does not apply to (1) personal data controlled by our Customers (employers that utilize our Services, described further below), which is governed by our separate agreements and related data processing agreements with such Customers; (2) personal data collected by unaffiliated sites that link to or are accessible from our Services; (3) personal data our partners may collect directly from you and control; (4) personal data collected and processed by us about our employees or job applicants responding to our job offers; and, (5) non-personal data derived from personal data, including any data that is aggregated, de-identified, or anonymized, statistical data, insights, or other predictive data that is sufficiently different from your personal data that it cannot be reversed engineered through reasonable means, or otherwise identified from analysis or further processing of the derived data (collectively referred to as the “De-Identified Platform Data”). We use De-Identified Platform Data to provide Customers with useful and relevant insights, build features and data services, and improve our Services. Because De-Identified Platform Data does not identify you personally, we can use and disclose it in our discretion.

We are the controller for the personal data discussed in this Policy, except as noted in the “Where We Are a Service Provider” section below.

Where We Are a Service Provider

Our Customers are organizations such as federal, state, local, tribal, or other municipal government agencies (including administrative agencies, departments, and offices thereof), private businesses, and educational institutions (including without limitation K-12 schools, colleges, universities, and vocational schools), who use our Services to evaluate job applicants and/or manage their relationship with their personnel. When we provide our Services to our Customers, the Customer generally controls and manages the personal data (which may include sensitive personal data such as biometric information for timeclock tracking, your precise geolocation information, health information, and demographic information like race and ethnicity related to the employment relationship), and we process personal data as a "data processor" or "service provider" (as these terms are defined in applicable data protection laws). Any use of analytics or engagement technologies that process personal data, including tools that analyze user behavior or associate usage with identifiers, are implemented solely as a data processor or service provider in these scenarios, and such data is not used by NEOGOV for its own commercial purposes. Our legal obligations as a processor and service provider are set out in our Customer contracts and policies. Our Customers, and not us, decide what types of personal data to collect to manage their relationships with you.

For instance, if you apply to a job or your employer utilizes our Services to manage their relationship with you, the personal data collected about you is generally controlled by the employer (our Customer). This Policy does not describe the processing of your personal data by our Customers, and we encourage you to visit the Customer’s privacy policy for information about their privacy practices. For example, if you applied to a job at a local state agency, you should contact that agency with any questions you may have relating to the personal data processing by that state agency within our Services.

Where we serve as a data processor or service provider, our Customer contracts and policies require us to either instruct you to contact our Customer, or redirect your inquiry to our Customer.

Personal Data We Collect About You and Why.

In this Section we set out general categories of personal data we may collect and the purpose for using your personal data, including the personal data collected and processed over the past year. We collect and process personal data to provide you the Services, fulfill our contractual responsibility to deliver the Services to our Customers, fulfill your requests, and pursue our legitimate interests and our business and commercial purposes. We also automatically collect data during your usage of the Services and collect other personal data about you from other sources. Your personal data will only be collected and used for purposes stated herein, where you provide additional consent, or as required by law or regulation - including national security or law enforcement requirements.

Information Provided by You.

We collect personal data from you directly when you visit our Services from either your computer, mobile phone, or other device, attend one our events, or communicate with our personnel. The categories of personal data we collect from you, involve the following:

Types of Personal Data

Why the Personal Data is collected

Identification, account, and contact data, including your name, username and password, professional or personal email address, professional or personal telephone phone number, and account preferences.

• Create your account, perform and manage our relationship with you and our Customers, and facilitate the relationship between you and our Customers for their hiring and employment purposes.
• Communicate with you and send you information as part of the Services regarding your questions, comments, requests for information, contests you entered into, upcoming events, newsletters and surveys, technical notices, security alerts, statements and invoices, support and administrative messages, significant updates to the Services or policies, as well as relevant notifications regarding your account.
• Notify you about our Services and events that we believe will interest you, for our legitimate interests in conducting direct marketing, or to the extent you’ve provided your consent. If you purchased or sent us an inquiry regarding our Services, we may send you information about similar Service you may be interested in. To learn how to manage these communications, see the “Your Data Rights and Choices” section of this Policy.
• Provide support services, answer your requests, comments, and questions, troubleshoot, and diagnose problems with our Services.
• Verify your identity, respond to legal requests, enforce our legal agreements where applicable, prevent fraud or potentially illegal activities, maintain security, and screen for and prevent undesirable or abusive activity.

Profile and employment data including your name, professional or personal postal address, professional or personal e-mail or telephone number, employer name and general location, job title or area of expertise, work experience and performance data, search history, job interest cards, education history, skills, certificates, and licenses.

• Perform and manage our relationship with you and our Customers, and facilitate the relationship between you and our Customers for their hiring and employment purposes.
• Provide you personalized recommendations of content, features, and Services, including to enable you to search and apply for jobs, match you with employers and job listings, help our Customers find and contact you, and display targeted notices and messages from our Customers.
• Make improvements, enhancements, or modifications to the Services through data analysis and research of usage trends, and feedback sessions.
• Conduct research on social, economic, and sectoral employment and hiring trends.
• Provide support services, answer your requests, comments, and questions, troubleshoot, and diagnose problems with our Services.
• Verify your identity, respond to legal requests, enforce our legal agreements where applicable, prevent fraud or potentially illegal activities, maintain security, and screen for and prevent undesirable or abusive activity.

Communications and publication data including communication content within emails, phone and other voice recordings, online forms, chats, forums including our Customer Community, date and time of the communication, and the communication method.

• Make improvements, enhancements, or modifications to the Services based on your feedback collected through feedback sessions or content you post within our Services or the Customer Community about your experience using our Services.
• Determine Services, events, newsletters, or contests that we believe will interest you and notify you.
• Provide support services, answer your requests, comments, and questions, troubleshoot, and diagnose problems with our Services.
• Verify your identity, respond to legal requests, enforce our legal agreements where applicable, prevent fraud or potentially illegal activities, maintain security, and screen for and prevent undesirable or abusive activity.

Contact preferences data including marketing content preferences, and the status of whether you opted-out of our marketing notices.

• Manage and track your preferences for communications you receive from us, identify trends in the interactions with our Services, and measure the performance of our communications.
• Make your profile viewable to employers, depending on your settings.

Transaction and billing data including the Service purchased, billing details, financial data corresponding to your selected method of payment (e.g. a credit card or a bank account number), which is collected by third-party payment processors on our or our customer's behalf.

• To facilitate your payment and billing for Services, facilitate payroll and tax Services for our Customers, and detect and prevent fraud.

You may voluntarily submit other personal data to us through our Services that we do not request and are not required for the relevant data processing activity.

Information Collected Automatically.

With the help of our Service Providers, we may also automatically collect personal data about you and your device and how you interact with our Services. Categories of personal data collected automatically include the following:

Types of Personal Data

Why the Personal Data is collected

Device data including device address or other unique device identifying numbers, type of device, software and hardware attributes, your operating system, system and performance data, and mobile application permissions including cellular data, general geolocation, access to photos, camera, calendars, and reminders.

• Perform and manage our relationship with you and our Customers, and facilitate the relationship between you and our Customers for their hiring and employment purposes.
• If our Customer uses more than one of our Services, we may combine usage data across those Services to enable product insights, engagement analytics, and user support. This information is used solely on behalf of our Customers and not for NEOGOV’s own marketing or promotional purposes.
• Track your preferences and provide you personalized recommendations of content, features, and Services.
• Make improvements, enhancements, or modifications to the Services.
• Produce De-Identified Platform Data and conduct research on social, economic, and sectoral employment and hiring trends.
• If our Customer utilizes our mobile application or our time and attendance services where you clock in and out of your job, we may collect data based off your fingerprint or facial ID. For more information regarding our use of Biometric data, please see our Biometric Data Notice .
• Verify your identity, respond to legal requests, enforce our legal agreements where applicable, prevent fraud or potentially illegal activities, maintain security, and screen for and prevent undesirable or abusive activity.

General Location data including your device’s location through data that indicates a country, state, city or postal code, and in certain instances, by tracking the latitude and longitude of your IP address, Wi-Fi address, or device.

• Where one of our Customers utilizes our time clock features and you use it to punch in and out of your work shifts.
• Verify your identity, respond to legal requests, enforce our legal agreements where applicable, prevent fraud or potentially illegal activities, maintain security, and screen for and prevent undesirable or abusive activity.

Track your preferences and provide you personalized recommendations of content, features, and Services.

Make improvements, enhancements, or modifications to the Services.

Ensure you can use our Services in conjunction with other services and facilitate your use of integrations.

Produce De-Identified Platform Data and conduct research on social, economic, and sectoral employment and hiring trends.

Verify your identity, respond to legal requests, enforce our legal agreements where applicable, prevent fraud or potentially illegal activities, maintain security, and screen for and prevent undesirable or abusive activity.

HTML Storage Objects are program code that collects data about your activity on our Services. The HTML is temporarily downloaded onto your device while you are connected to our Services.

Online Analytics and Advertising

Online Analytics

In some cases, we may also associate analytics and usage data with identifiers such as your name or email address, but only as needed to enable our Customers to analyze user engagement, feature usage, or onboarding effectiveness. These tools are used solely on behalf of our Customers to support the Services they direct us to provide. For example, we use Gainsight to support in-product analytics and engagement, on behalf of our Customers, and subject to our role as a service provider.

Tailored Online Advertising

We may personalize the content and advertising that you see when using the Services through the use of third-party advertising technologies that allow for the delivery of relevant content and advertising on the Services, as well as other websites you visit and other applications you use. These third-party advertising technologies may include Google Ads, DoubleClick, Twitter, AddThis, ShareThis, and others. The ads may be based on various factors such as the content of the page you are visiting, information you provide such as your age and gender, your searches, demographic data, and other information we collect from you. These ads may be based on your current activity or your activity over time and may be tailored to your interests.

Please note that you may still receive advertisements even if you opt out of tailored advertising. In that case, the ads will just not be tailored. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.

Information from Other Sources

We also receive your personal data described in this Policy from third party sources, including from your employer (our Customer), third party companies from which we purchase personal data, partners (including but not limited to partners listed on our Marketplace ), accreditation agencies, and co-organizers and sponsors for our events and webinars.

Partners. We collect and use personal data originally collected by partners for joint product and marketing opportunities. For example, we receive profile data about the status of background checks and assessments you participate in, updates from payment processors regarding your purchases, receipts and analytics for text communications and emails you send and receive, or other profile data from integrated systems employers choose to connect with our Services. If you sign into our Services with Facebook or other single sign on services, we import the requested data from your account.

Data brokers. We purchase additional contact data to supplement and correct the contact and employment data we collect, including your name, professional or personal email address, professional or personal telephone phone number, employer name and location, job title or area of expertise.

Public sources. We collect personal data from publicly accessible websites and government sources, including your name, email address, and other profile data such as job title, employer name, and professional expertise.

We combine personal data about you from your use of the Services with other personal data we obtain about you from third parties and use such information in accordance with this Policy.

If you believe that your personal data was improperly collected or provided to use by one of the sources described above, please contact us at [e-mail] .

Information Collected When Using the PowerLine Application

The PowerLine Application (“App”) is an app designed to help maximize your mental wellbeing by providing information and connecting you with others that have had similar life experiences. If your employer has sponsored your access to our App, we will collect the minimum personal information necessary to set up your access to the App (name, email address). Your interactions on the App will be anonymous with respect to other users, as other users will only know you by an anonymous identifier. Be careful what you share with others through the App, especially regarding your personal data.
As you use the App, we collect information only insofar as is necessary or appropriate to fulfill the purpose of your interaction with the App. We may collect the following types of usage data when you use the App:

• Measurement data produced by the Apps. We may collect the Apps version, device hardware model, device operating system (OS) version, language and region settings, or timestamp.
• Apps crash reports. When the App crashes, we may collect information relating to the crash including device state, device hardware model, device OS version, and software processes that triggered the crash.
• Apps usage and interactions. We may collect statistics about the behavior of users of the App to understand how they interact with the App and for error reporting.

Information We Disclose.

We disclose personal data with other parties for the purposes stated herein or as required by law. The following lists the categories of entities we’ve disclosed personal data with, including over the past year.

To Customers.

We disclose personal data to our Customers (your current or potential employer) that utilize our services. For instance, if you are a job applicant and you respond to a job posting, we will disclose your personal data to the employer in order to facilitate the job search and hiring process. If your current or former employer uses one of our Services, personal data you input into those Services is accessible by that employer’s end users - subject to the security and access controls set up by the employer. In addition, if you sign up for an Access membership, we may disclose your personal data with Customers and their designated agents for recruitment purposes. You may cancel your Access membership at any time.

To Service Providers.

We disclose personal data to services providers to provide services on our behalf. For instance, we use service providers to facilitate our support services, data security, email, web hosting, research and analytics, data enrichment services, deliver and help us track our marketing and advertising content, process credit card payments, deliver payroll processing and disbursements, coordinate our customer conferences, and manage our sales and customer relations.

Research and Event Partners/Sponsors

We work with other entities to perform research, under controls that are designed to protect your privacy. We publish or allow others to publish insights, presented as either aggregated, anonymized, de-identified, or non-personal data.

If you download or access content on our Services or attend an event or webinar we host or co-host, we may disclose your personal data to sponsors of the event or webinar. The sponsor may also be a controller of your personal data in this instance, and processing of your personal data will be subject to the sponsors’ privacy statements as well.

To Advertising Partners

To other parties when you give your consent.

We may also disclose personal data where you provide your consent or post your personal data publicly. Where required by law, additional consent is obtained before personal data is transferred to us or forwarded to other parties. For example, we disclose personal data with background check providers if a job applicant consents and we are instructed to do so by our Customers.

During your use of the Services, you may have the opportunity to visit or link to other websites, including websites by third parties unaffiliated with us. We have no relationship or control over unaffiliated websites. These websites might collect personal data about you, and you should review the privacy policies of such other websites to see how they treat your personal data.

To other third parties where required by law.

We also disclose personal data or data in order to meet any applicable law, regulation, legal process or enforceable governmental request, investigate violations and enforce policies (including our Terms of Service, this Policy and other contracts with you), detect, prevent, or otherwise address fraud, protect against harm to the rights, property or safety of our users or the public, protect your vital interests or the vital interests of another natural person; and where disclosure is necessary for establishment, exercise or defense of legal claims or where there is reasonable belief that disclosure is required by law or regulations

Mergers, Acquisitions, Dissolutions, Affiliates.

We may transfer or disclose personal data to another entity who acquires or may acquire any or all of our business units, whether such acquisition is by way of merger, consolidation or purchase of all or a substantial portion of our assets, or bankruptcy. We disclose personal data to our affiliates with our Customers’ consent in order to facilitate any Service transition or implementation services.

International Users

Please be aware that we are based in the United States and the information we collect will be transferred to, processed, and stored on our servers in the United States in accordance with this Privacy Policy and applicable laws. The data protection laws and regulations applicable to your information transferred to the United States may be different from the laws in your country of residence. We take appropriate steps to protect, process, and transfer your information only in accordance with this Privacy Policy and applicable law, which may include using standard contractual clauses or other transfer mechanisms.

Your Data Rights and Choices

Marketing Communications

In accordance with applicable law, we may send you marketing and promotional emails. If you would like to opt out of email marketing, notify us at [e-mail] or follow the unsubscribe instructions in the email. Please note that even though you may opt-out of receiving marketing-related communications from us, we may still send you important administrative and transactional messages (e.g., notifications regarding updates to our legal terms).

Rights Regarding Your Information

Depending on your jurisdiction, you may have the right, in accordance with applicable data protection laws, to make requests related to your “personal information” or “personal data” (as such terms are defined under applicable law, and collectively referred to herein as “personal information”). Specifically, you may have the right to ask us to:

• Inform you about the categories of personal information we collect or disclose about you; the categories of sources of such information; the business or commercial purpose for collecting your personal information; and the categories of third parties with whom we disclose personal information.
• Provide you access to and/or a copy of certain personal information we hold about you.
• Correct or update personal information we hold about you.
• Delete certain personal information we have about you.
• Provide you with information about the financial incentives that we offer to you, if any.
• Restrict or object to certain uses of your information.
• Opt you out of the processing of your personal information for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects, if applicable.

Please note that certain information may be exempt from such requests under applicable law. For example, we need certain information in order to provide the Services to you.

You may also have the right to opt out of “sales” of your information and “sharing/processing of your information for targeted advertising” as described below. If you are a California resident, please see the “Notice to California Residents” section below for more information about our privacy practices and your rights.

As provided in applicable law, you also have the right to not be discriminated against for exercising your rights. Please note that certain information may be exempt from such requests under applicable law. For example, we need to retain certain information in order to provide our services to you. We also need to take reasonable steps to verify your identity before responding to a request, which may include, at a minimum, depending on the sensitivity of the information you are requesting and the type of request you are making, verifying your name and email address. If we are unable to verify your identity, we may be unable to respond to your requests.

To exercise any of these rights, you can contact us at [e-mail] with your name and type of request you are making, you can also send your request by clicking here :

You may be able to designate an authorized agent to make requests on your behalf. In order for an authorized agent to be verified, you must provide the authorized agent with signed, written permission to make such requests or a power of attorney. We may also follow up with you to verify your identity before processing the authorized agent’s request as permitted by applicable law.

Depending on applicable law, you may have the right to appeal our decision to deny your request, if applicable. We will provide information about how to exercise that right in our response denying the request. You also have the right to lodge a complaint with a supervisory authority.

Notice of Right to Opt Out of Sales of Personal Information and Processing/Sharing of Personal Information for Targeted Advertising Purposes

If you are a resident of certain U.S. states, you may also have the right to opt out of “sales” of your information and “sharing/processing of your information for targeted advertising.”

As explained in the “When We Disclose Your Information” and "Online Analytics and Advertising" sections above, we sometimes disclose information to third-party advertising providers for targeted advertising purposes or use advertising analytics partners to assist us in analyzing use of our services and our user/customer base. Under applicable law, the disclosure of your personal information to these third parties to assist us in providing these services may be considered a “sale” of personal information or the processing/sharing of personal information for targeted advertising purposes.

If you would like to opt out of the disclosure of your personal information for purposes that could be considered “sales” for those third parties' own commercial purposes, or “sharing” or processing for purposes of targeted advertising, please visit "Your Privacy Choices" which is available in the footer of our Services. Note that you will need to opt out on each device you use to access the Services.

Please note that we do not knowingly sell the personal information of minors under 16 years of age.

Notice to California Residents

If you are a California resident, the California Consumer Privacy Act, as amended (“CCPA”), requires us to provide you with the following additional information about: (1) the purpose for which we use each category of “personal information” (as defined in the CCPA) we collect; and (2) the categories of third parties to which we (a) disclose such personal information for a business purpose, (b) “share” personal information for “cross-context behavioral advertising,” and/or (c) “sell” such personal information.

Category of Personal Information

Purposes of Use

Categories of Third Parties to Which It was Disclosed

Categories of Third Parties to Which NeoGov “Shares” and “Sells” this Personal Information for Advertising/Analytics Purposes

Identifiers (e.g., name, User ID, mailing address, email address, phone number, IP address, device information) Provide and maintain our Services; Provide goods and services; Communicate with you; Analytics and improvements; Marketing and advertising; Legal purposes; With your consent. Affiliates; service providers; online advertising and analytics partners; entities for legal purposes; entities for organizational transfers; with your consent. Online advertising and analytics partners.

Profile data (including employment and education history) Provide and maintain our Services; Provide goods and services; Communicate with you; Analytics and improvements; Marketing and advertising; Legal purposes; With your consent. Affiliates; service providers; online advertising and analytics partners; entities for legal purposes; entities for organizational transfers; with your consent. Online advertising and analytics partners.

Sensitive personal information (e.g., bank account numbers, insurance policy numbers, credit card numbers, race/ethnicity, payment information, account log-in credentials) Provide and maintain our Services; Provide goods and services; Communicate with you; Analytics and improvements; Legal purposes; With your consent. Affiliates; service providers; entities for legal purposes; entities for organizational transfers; with your consent. We do not share/sell.

Audio, electronic, visual, thermal, olfactory, or similar information (e.g., recordings of calls or meetings) Provide and maintain our Services; Provide goods and services; Communicate with you; Analytics and improvements; Legal purposes; With your consent. Affiliates; service providers; entities for legal purposes; entities for organizational transfers; with your consent. We do not share/sell.

Commercial information (e.g., records of transactions and purchases) Provide and maintain our Services; Provide goods and services; Communicate with you; Analytics and improvements; Marketing and advertising; Legal purposes; With your consent. Affiliates; service providers; online advertising and analytics partners; entities for legal purposes; entities for organizational transfers; with your consent. Online advertising and analytics partners.

Internet or other electronic network activity (e.g., information about your interaction with the Services) Provide and maintain our Services; Provide goods and services; Communicate with you; Analytics and improvements; Marketing and advertising; Legal purposes; With your consent. Affiliates; service providers; online advertising and analytics partners; entities for legal purposes; entities for organizational transfers; with your consent. Online advertising and analytics partners.

General Geolocation data (inferred from IP address) Provide and maintain our Services; Provide goods and services; Communicate with you; Analytics and improvements; Legal purposes; With your consent. Affiliates; service providers; entities for legal purposes; entities for organizational transfers; with your consent. We do not share/sell.

User-generated content or feedback that you provide Provide and maintain our Services; Provide goods and services; Communicate with you; Analytics and improvements; Legal purposes; With your consent. Affiliates; service providers; entities for legal purposes; entities for organizational transfers; with your consent. We do not share/sell.

Inferences drawn from any of the information identified herein Provide and maintain our Services; Provide goods and services; Communicate with you; Analytics and improvements; Marketing and advertising; Legal purposes; With your consent. Affiliates; service providers; online advertising and analytics partners; entities for legal purposes; entities for organizational transfers; with your consent. Online advertising and analytics partners.

For more information about each category, purpose of use, and the third parties to which we disclose or share information, please see the “Personal Data We Collect About You and Why” and “Information We Disclose” sections above.

Your Choices Regarding “Sharing” and “Selling”

You have the right to opt out of our sale/sharing of your personal information for purposes of certain online analytics and advertising by visiting "Your Privacy Choices” which is available in the footer of our Services. Note that you will need to opt out on each device you use to access the Services.

Additional California Privacy Rights

In addition to the rights set forth in the section above on “Your Choices Regarding ‘Sharing’ and ‘Selling,’” California residents may make certain requests about their personal information under the CCPA as set forth in the section above in our Privacy Policy on “Rights Regarding Your Information.”

The CCPA also allows you to limit the use or disclosure of your “sensitive personal information” (as defined in the CCPA) if your sensitive personal information is used for certain purposes. Please note, in the limited circumstances that we process sensitive personal information (such as health information, ethnicity, and biometric information) as defined in the CCPA, we do not use or disclose it other than for disclosed and permitted business purposes for which there is not a right to limit under the CCPA.

Shine the Light

California Law permits customers who are California residents to request certain information once per year regarding our disclosure of “personal information” (as that term is defined under applicable California law) to third parties for such third parties’ direct marketing purposes. To make such a request, please email us at [e-mail] .

Do Not Track

Your Rights and Control under EU GDPR.

Data Controllers and Processors.

Lawful Basis for Processing.

For personal data subject to the European Union General Data Protection Regulation and ePrivacy Directive, we rely on multiple legal bases for processing, including:

Consent. In certain cases, we ask you for your consent to process your personal data, for instance, for certain marketing purposes. You can withdraw your consent at any time; however, this will not affect the lawfulness of the processing before your consent was withdrawn. You can withdraw your consent by using the prompts within the messages you receive, the settings within your account, or by contacting our support using any of the privacy support emails listed at the end of this Policy.

Legitimate Interest. We process certain personal data for our legitimate interests. These legitimate interests include contacting you to provide support or sending you marketing information (subject to applicable law); detecting, preventing, and investigating illegal activities and potential security issues; and maintaining and improving our Services. We will balance our interests, the purpose and necessity of processing, and the rights and risks to you before we process for legitimate interests.

Performance of a Contract We process personal data to perform our obligations under an agreement with you or our Customers. For example, we use payment information you provide when you purchase a Service.

Other Legal Bases. In some cases, we may have a legal obligation to process your personal data, such as in response to a court or regulator order. We also may need to process your personal data to protect vital interests, or to exercise, establish, or defend legal claims.

Automated Decision Making and Profiling.

We use an automated chat bot within some of our Services to screen your requests and questions. The purpose of the automated chat bot is to fulfill frequently asked questions provided by our users, tag the requests and questions to route to our most appropriate contact, and improve our responses and Services. The chat bot is not fully automated and will not have a legal or significant impact on you.

Data Security and Integrity.

We implement physical, technical, and administrative safeguards designed to maintain data accuracy, integrity, and security, prevent unauthorized access, and facilitate correct use of personal data. Our security measures take into account the risk of harm to you and Customers, as well as the availability of technology, industry common practices, effectiveness of mitigation controls, and the sustainability of those controls by us.

Although we maintain the controls listed herein, transmission of data is not without risk and the complete security of your personal data cannot be guaranteed. Please note, you are responsible for keeping your login credentials secret at all times, including your username and password.

Retention and Removal.

For personal data we determine the purposes for and means by which it is processed, such personal data will not be kept for longer than necessary for the original purpose of collection, when no longer relevant, or upon permissible request. When the original purpose no longer exists, we will either delete or de-identify it (subject to applicable law) or, if this is not possible, we will securely store your personal data until deletion is possible. Your personal data will be appropriately disposed in a manner designed to ensure it cannot be reconstructed or read. If you are a job applicant, after your account has been closed, we may retain De-Identified Platform Data as permitted by law.

Where our Customer is the controller of your personal data, our retention policies and procedures are designed to allow Customers to comply with their own record retention requirements. If you are a job applicant that deletes your profile with us, your personal data will be removed or de-identified with our job applicant database; however, your data may persist within the applications you previously submit to our Customers until Customer disposal. Job applicants should contact the Customer they sent the application to if they seek enforcement of eligible data rights in that application.

Right to Revise.

We reserve the right to revise our Policy to reflect changes in our online information practices or to comply with the law by publishing a new version on our website. In circumstances where we materially change this Policy, we will provide you with appropriate notice in accordance with legal requirements. By continuing to access and use the Services, you are confirming that you have read and understood the latest version of this Policy.

This website is owned and operated by Governmentjobs.com, Inc. (DBA “NEOGOV”). Our principal place of business is at 2120 Park Place, Suite 100, El Segundo, CA 90245, United States. You can contact us by email, telephone, or regular mail using the contact information listed herein.

Privacy Contacts.

If at any time you have questions or concerns about this Policy, please feel free to call us at [phone] or e-mail us at [e-mail] .
You can also contact our data protection manager at [e-mail] .

Users who have a visual disability may be able to use a screen reader or other text-to-speech tool to review the contents of this Policy. If you experience any difficulties assessing the information here or you wish to obtain a copy of this Policy, please contact us using the details above.

Terms of Use

Governmentjobs.com, Inc. D/B/A NEOGOV on behalf of itself and its subsidiaries PowerDMS, Inc., Cuehit, Inc., Ragnasoft LLC (D/B/A/ PlanIT Schedule), and Design PD, LLC (D/B/A Agency360) (referred to as “NEOGOV”, “Company,” “we”, “our”, or “us”) offers proprietary web-based software-as-a-service applications, including via mobile applications (collectively, the “SaaS Applications”), and maintains various websites under its control, including www.neogov.com ,www.neoed.com ,www.powerdms.com ,www.governmentjobs.com andwww.schooljobs.com and the subdomains and subdirectories of each as well as any website applications, content or functionality offered on or through the foregoing (collectively, the “Websites” and together with the SaaS Applications, the “Services”).

By using the Services, you accept and agree to be bound and abide by the following terms and conditions (the “Terms of Use”), together with our Privacy Policy, found at https://www.governmentjobs.com/careers/lincolnton/privacypolicy , incorporated herein by reference (the “Privacy Policy”), regardless of whether you registered as a user or you are a job seeker or employer (“you” or “your”). If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Services. Also, by agreeing to this Terms of Use you waive, to the extent permitted under applicable law, any rights or legal requirements that require an original (non-electronic) signature or the delivery or retention of non-electronic records in order for a contract to be legally binding.

If you use the Services as part of a paid subscription, the Service features and functionalities available to you are determined by the specific terms agreed to between NEOGOV and the organization (e.g., your employer or another entity or person, called the “Customer”) that entered into a separate agreement that governs delivery, access, and use of the Service (the “Customer Contract”). The terms and conditions within such Customer Contract shall control to the extent of any direct conflict with these Terms of Use.

If you are using a SaaS Application on behalf of a Customer, by accessing or using the SaaS Application, you acknowledge and agree to be bound by these Terms of Use and Privacy Policy and you shall be responsible for (and must have sufficient authority to take) all actions that are performed on or through your registered account, including any procurement or use of third party products or services (and associated disclosure of data) in connection with the SaaS Application. If you have been added or invited to the SaaS Application, the party that administers such SaaS Application (and not you) controls your use of that SaaS Application, including but not limited to adding or removing you from that SaaS Application, enabling or disabling third-party integrations, and managing permissions. Any content that you submit or upload to the SaaS Application may be retained, accessed, used, modified, shared, or removed by the party that administers such SaaS Application. You acknowledge that your account can become managed by the entity that owns or controls the email address domain with which your account was created or registered.

Please read the Terms of Use carefully before you start to use the Services.

We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Services thereafter. Your continued use of the Services following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

Eligibility. These Services are offered and available to users who are 18 years of age or older. By using the Services, you represent and warrant that you are of legal age to form a binding contract with us. Otherwise, you must not access or use the Services. In addition, we are based in the state of California in the United States. The Services can be accessed from certain countries around the world. Access to the Services may not be legal by certain persons or in certain countries. If you access the Services from outside the United States, you do so on your own initiative and are responsible for compliance with local laws. Access to the Services from territories where the Services are ill