IT Technician - Entry Level (Remote)

Mindsolutions; Friendly (MD); Remote; USD 1,000 - 50,000; Full time

Job summary

A leading company in the healthcare support sector is seeking an IT Technician to provide technical support across the USA. This entry-level position offers a dynamic work environment with opportunities for growth and development. You'll engage with clients daily, resolving technical issues and ensuring smooth operations. Join a team that values care and teamwork, and make a real impact in the lives of healthcare professionals.

Benefits

Summer Bonus

Winter Holiday Bonus

Performance Bonuses

Loyalty Bonus Program

Growing PTO

Free annual health check-ups

Multisport card

Paw-friendly office

Qualifications

• Fluent in written and spoken English.
• Essential knowledge of MS Windows OS and MS Office 365.
• Troubleshooting experience.

Responsibilities

• Provide technical support and customer service to end-users.
• Configure and manage end-user IT equipment.
• Troubleshoot various end-user and server issues.

Skills

Communication

Troubleshooting

Customer Service

Teamwork

Attention to Detail

Tools

MS Windows OS

MS Office 365

Job description

MIND Solutions is now Corelion!

Same company, same team, just a new look that better reflects what we're all about! Because it's in our core to care - for our clients and for each other.

Seniority: Entry Level

Employment Type: Full-Time

Location: Remote, Zagreb Office Available

Compensation during the Training Period (4-6 months):1,420 EUR Gross

• The compensation within this position will further increase, based on your performance and readiness to handle tasks independently!

Who we are

We are helping people who are in the business of caring for others. Together with our U.S.-based partner company, Creative Tech, we provide technical support, expertise, and resources to healthcare facilities all over the USA. We’ve been on the frontline of the nursing home market for decades, planning, setting up and supporting their entire infrastructure, from desktop to data-centers, and everything in between. Even the smallest thing we do can create a world of difference for our clients, and that difference starts with you!

Here's the core of it:

As an IT Technician, you'll be providing technical support and superior customer service to end-users across the US via phone, email, and remote access.

No two days will be the same - you'll be challenged and engaged every step of the way! On any given day, you might be helping a small office with their Wi-Fi setup, and half an hour later you might be troubleshooting an enterprise-grade network for a 9-story building. As you progress, you will occasionally also have the opportunity to participate in dynamic and exciting client-focused projects and onboardings!

On a day-to-day basis you will:

• Communicate directly with end-users from all over the USA, using different channels (phone, email)
• Configure and manage end-user IT equipment, such as workstations, tablets, printers, scanners, and/or other devices
• Set up and configure end-user email clients, shared files and folders, domain accounts, installations, updates of software, etc.
• Troubleshoot various end-user issues with their local desktop, peripherals, and virtual workstations
• Troubleshoot various Server related issues
• Collaborate with the team to resolve complex or client-wide issues
• Document processes, reported issues, and solutions

You'll be successful in this role if:

• You are fluent in written and spoken English
• You’re able to work from 3 PM to 11 PM (main shift for our IT Support Team)
• You have essential knowledge of MS Windows OS and MS Office 365, and basic understanding of Computer Networks
• You have troubleshooting experience and you enjoy solving technical issues
• You have excellent communication skills
• You’re a team player
• You pay attention to detail in your work
• You’re eager to develop your technical knowledge
• You’re quick to learn and comfortable working in a dynamic IT environment

Bonus points:

• You have work experience in IT support and/or customer support

What's in it for you

Passion to make an impact

We’re in the business of helping people who help others.What we do matters.

• Learn from experts - Join a team of passionate professionals and create a world of difference for our clients.
• Work with interesting and challenging environments - Work with leading technologies and brands such as Microsoft, Google, VMWare, Cisco Meraki, Sophos, Atlassian, and many more!
• Make a difference - Do meaningful work each and every day by helping healthcare professionals.
  
  

Opportunity for growth

At Corelion, everybody is given anopportunity. You can startfrom zero, learn and build your own way forward. Ourmotto is to nourish your growth so we can growtogether.

• Training and guidance - A dedicated training program on Windows and Networking basics for your first months in Corelion.
• Clear career path - Over the last 5 years, believing in the potential of our people, we have predominantly grown our teams by promoting from within. Our IT Techs can advance to roles like IT Administrators, Support Team Leads, Project Managers, Account Managers, and more.
• Technical certifications - take the opportunity to get certified by CompTIA, Microsoft, and Cisco, as per your seniority.
  
  

Caring Environment

It’s in our core to care, for our clients and for eachother.The best thing about our work is teamwork - knowingthat there’s always someone here having your backand ready to jump in when the going gets tough.

• Friendly and supportive atmosphere - A helpful team environment with fun CORE events and hangouts!
• Workplace flexibility - You call the shots when it comes to the location of your work. We will welcome you in our modern office or provide the equipment you need to work remotely.
• Summer Bonus - A little extra to make your summer vacation even better!
• Winter Holiday Bonus - Receive an extra salary after your first year, or a proportionate bonus if you're still on year one's journey.
• Performance Bonuses - To reward you for your efforts and exceptional results!
• Loyalty Bonus Program - Because loyalty never goes unnoticed. Access our Loyalty Bonus Program after your two-year anniversary.
• Growing PTO - Enjoy expanded vacation days to reward your years with Corelion
• Free annual health check-ups - To support your health and well-being.
• Multisport card - Speaking of health and well-being, Multisport card is 50% on us!
• Other financial perks - Count on us to celebrate your personal milestones with bonuses for those big life moments!
• Paw-friendly office - For your Corelion fluffs!

The difference starts with you. Let's grow together.

Let us know who you are, what you know, and what you can do by sending us your:

• CV in PDF- tell us about your background and work experience.
• Cover Letter- tell us why you would like to be part of our team and how you can contribute! If you don't have official IT education or work experience but you're self-taught on what we're looking for, we'd love to hear about it!
• Answers to 5open-ended questions- let us know your thoughts and your approach to resolving different technical issues! Show us what you've got - we’d love to see your own way of going through the troubleshooting process.
  
  

The selection process for this position will be fully Online. Keep in mind that only applicationsfully in English (Cover Letter, CV and answers)will be reviewed and we will not consider the ones that do not contain all the necessary documentation.

We'll be receiving applicationsuntil all positions are filled.