IT Technician (Austin)

Saronic Technologies Inc.; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Saronic Technologies Inc. is seeking a talented IT Technician to provide advanced technical support across IT systems and networks.

You will troubleshoot hardware, software, and network issues, perform system maintenance, and help maintain the health of our IT infrastructure. The ideal candidate has 3+ years in a tech support role, strong experience with Windows/macOS, Active Directory, Office 365, and cloud services, plus solid networking knowledge.

Qualifications

• 3+ years of experience in a technical support or similar IT role.
• Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).
• Familiarity with ticketing systems and helpdesk management tools.
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
• Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Responsibilities

• Provide support for hardware, software, and network issues across desktops, laptops, servers, printers, and mobile devices.
• Troubleshoot and resolve escalated technical issues with timely, effective solutions.
• Assist with network configurations, including routers, switches, firewalls, and VPNs.
• Perform routine system maintenance, including software updates, security patches, and backups.
• Administer and troubleshoot Active Directory, Office 365, and cloud-based services.
• Mentor Tier 1 technicians to enhance technical skills and customer service.
• Document and track support tickets using a helpdesk system with clear resolutions.
• Keep up-to-date with emerging IT trends to provide innovative solutions.
• Collaborate with senior IT staff on complex projects, migrations, and upgrades.
• Ensure adherence to security best practices and access control.

Skills

Troubleshooting

Windows

macOS

Active Directory

Office 365

Cloud services

Networking

Ticketing systems

Communication

Problem-solving

Certifications

Education

Bachelor's degree in IT

Job description

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

Saronic is seeking a talented and organized IT Technician. This role is responsible for advanced technical support across various IT systems and networks. The ideal candidate will have a strong technical foundation, exceptional troubleshooting abilities, and the ability to work independently and as part of a team. You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic’s IT infrastructure.

Key Responsibilities

• Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
• Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions.
• Assist with network configurations, including routers, switches, firewalls, and VPNs.
• Perform routine system maintenance, including software updates, security patches, and backups.
• Administer and troubleshoot Active Directory, Office 365, and cloud-based services.
• Provide guidance and mentoring to Tier 1 technicians to enhance their technical skills and customer service.
• Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.
• Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.
• Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.
• Ensure adherence to security best practices, including data protection and access control.
• Work closely with cross-functional teams, including IT, sales, engineering, and product development, to ensure alignment on objectives and messaging.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3+ years of experience in a technical support or similar IT role.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).
• Familiarity with ticketing systems and helpdesk management tools.
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
• Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

Preferred Qualifications

• Familiarity with Department of Defense (DoD) or military industry projects.
• Knowledge of autonomous systems or maritime technology.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing and walking within the office.
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
• Visual acuity to read screens, documents, and reports.
• Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.
• Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).

If this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3). Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.