Information Technology Intern (Summer 2027)

Saronic Technologies Inc.; Austin, Northern (TX, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Saronic Technologies Inc. in Austin, TX, seeks an IT Intern to support IT Operations and hands-on systems work in a defense technology setting.

You will help with hardware, software, and network issues, maintain tickets, and assist on projects with senior staff. This full-time summer internship emphasizes security, reliability, and real-world IT experience.

Qualifications

• Currently enrolled in a Bachelor's or Master's program in IT/CS/CE/MIS, or related field.
• Ability to troubleshoot hardware, software, and network issues across devices.
• Clear communication to explain technical issues to non-technical users.
• A customer-focused mindset and attention to detail.
• Familiarity with helpdesk systems (e.g., Jira, ServiceNow, Zendesk) is a plus.
• Exposure to endpoint management tools (Intune, Jamf, SCCM) is a plus.

Responsibilities

• Support hardware, software, and network issues across desktops, laptops, servers, printers, and mobiles.
• Troubleshoot and resolve escalated technical issues with timely solutions.
• Perform routine system maintenance: updates, patches, backups.
• Document and track tickets in a helpdesk system with clear resolutions.
• Stay current with IT trends and contribute innovative solutions.
• Collaborate with senior IT staff on complex projects and migrations.
• Adhere to security best practices for data protection and access control.

Skills

Hardware troubleshooting

Software troubleshooting

Network troubleshooting

Customer experience mindset

Effective communication

Ticketing systems

Windows/macOS/Linux basics

Scripting/automation

Security best practices

Independent & collaborative work

Education

Bachelor's or Master's in IT/CS/CE/MIS

Tools

Jira

ServiceNow

Zendesk

Microsoft Intune

Jamf

SCCM

Active Directory/Microsoft Entra ID/Okta

Job description

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.

Job Overview

We are seeking a talented and organized IT Intern who will support the tools and systems managed by IT Operations. This is a hands-on experience, which will allow you to apply your academic knowledge in a real-world setting and contribute to the systems and infrastructure in a fast-paced defense technology environment.

This internship is ideal for students pursuing information technology, computer science, computer engineering, management information systems, or a related field, and eager to make an impact in the defense tech industry.

Responsibilities

Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices

Troubleshoot and resolve escalated technical issues, ensuring timely and effective solutions

Perform routine system maintenance, including software updates, security patches, and backups

Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented

Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions

Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades

Ensure adherence to security best practices, including data protection and access control

Qualifications

Currently enrolled in a Bachelor's or Master's program in Information Technology, Computer Science, Computer Engineering, Management Information Systems, or a related field

Basic ability to troubleshoot hardware, software, and network issues across desktops, laptops, printers, and mobile devices, with comfort in at least one operating system (Windows, macOS, or Linux)

Excellent communication with the ability to explain technical issues to non-technical users

A great customer experience mindset

Problem-solving mindset with attention to detail and an ability to prioritize tasks

Familiarity with helpdesk or ticketing systems (e.g., Jira, ServiceNow, Zendesk) is a plus

Exposure to endpoint or device management (e.g., Microsoft Intune, Jamf, SCCM) is a plus

Familiarity with identity and directory services (Active Directory, Microsoft Entra ID, Okta) is a plus

Familiarity with networking concepts: DNS, DHCP, VPN, ethernet, and Wi-Fi troubleshooting is a plus

Exposure to scripting or automation (PowerShell, Python, or Bash) is a plus

Exposure to security best practices, including data protection and access control

Ability to work independently and collaboratively in a fast-paced environment

• This role requires full-time in office presence (40 hours/week) based at our headquarters in Austin, TX, from May through August 2027

Physical Demands

Prolonged periods of sitting at a desk and working on a computer

Occasional standing and walking within the office

Manual dexterity to operate a computer keyboard, mouse, and other office equipment

Visual acuity to read screens, documents, and reports

Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies

Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages)

Saronic CCPA Notice for Candidates and California Employees

If this role is based in the United States, it requires access to export-controlled information or items that require “U.S. Person” status. As defined by U.S. law, individuals who are any one of the following are considered to be a “U.S. Person”: (1) U.S. citizens, (2) legal permanent residents (a.k.a. green card holders), and (3) certain protected classes of asylees and refugees, as defined in 8 U.S.C. 1324b(a)(3). Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We are also committed to providing reasonable accommodations for qualified individuals with disabilities.