IT Technician

Salesforce Sites; Waxhaw, Northern (NC, KY); Hybrid; USD 36,000 - 60,000; Full time

Job summary

Salesforce Sites is seeking a Summer IT Technician to provide frontline IT support and customer service to staff. The role covers deployment, configuration, and maintenance of VTC/AVL, telephony, printing, and Google Workspace systems.

Ideal candidates bring both technical competency and a servant-leadership mindset, aligning with the organization’s mission and values. The position reports to the Help Desk Lead.

Qualifications

• Frontline IT support experience is preferred.
• Strong customer service and communication skills.
• Ability to manage multiple IT tasks with accuracy.
• Willingness to learn and use Google Workspace, VTC, and AVL tools.

Responsibilities

• Provide frontline IT support and customer service to staff.
• Learn deployment, configuration, and maintenance of IT systems.
• Diagnose and resolve issues with workstations, printers, and telephony.
• Document recurring issues and communicate solutions.
• Maintain accurate IT asset inventory and reports.

Skills

Customer service mindset

Team collaboration

Attention to detail

Adaptability

Tools

Zoom

Teams

Google Workspace

VTC/AVL systems

Printers

Job description

The Summer IT Technician provides front-line technical support and customer service to staff across the organization. This role is responsible for learning about the deployment, configuration, and maintenance of a broad range of IT systems including Video Teleconferencing (VTC) equipment, telephony systems, printing infrastructure, Google Workspace, and Audio/Visual (AVL) systems. The ideal candidate brings both technical competency and a servant-leadership mindset rooted in the organization’s mission and values. This position reports to the Help Desk Lead.

Position Responsibilities

IT support services are delivered reliably, promptly, and professionally to all staff.

This will be successfully performed when:

1. All support requests are acknowledged, tracked, and resolved within established response time expectations.
2. Technical issues with workstations, printers, phones, and peripherals are diagnosed and resolved with minimal disruption to staff.
3. Recurring issues are documented and communicated to IT Infrastructure Lead with recommended solutions.
4. Staff report high satisfaction with the quality and responsiveness of IT support.
5. A current and accurate IT asset inventory is maintained at all times.

Relative Importance: 35%

Video Teleconferencing (VTC) and Audio/Visual (AVL) systems are fully operational and staff are equipped to use them effectively.

This will be successfully performed when:

1. VTC and AVL equipment is configured, tested, and ready prior to all scheduled meetings and events.
2. Staff receive timely support and training for VTC and AVL tools, including Zoom, Teams, and conference room systems.
3. System faults are identified proactively and resolved before impacting scheduled sessions.
4. New VTC or AVL deployments are coordinated and completed on schedule with minimal disruption.

Relative Importance: 20%

Google Workspace is administered effectively and staff are supported in its use across the organization.

This will be successfully performed when:

1. User accounts, groups, and permissions are provisioned and maintained accurately and in a timely manner.
2. Security policies, two-factor authentication, and access controls are implemented and enforced consistently.
3. Staff receive training and documentation that enables them to use Google Workspace tools confidently.
4. Administrative tasks such as account changes and shared drive management are completed within one business day of request.

Relative Importance: 20%

IT projects and infrastructure initiatives are coordinated and delivered effectively in collaboration with the broader team.

This will be successfully performed when:

1. Assigned project tasks are completed on schedule and communicated clearly to the IT Manager and relevant stakeholders.
2. Equipment rollouts, system upgrades, and office technology changes are planned and executed with minimal disruption.
3. Vendors and internal departments are coordinated proactively to meet project goals.
4. IT component evaluation and procurement recommendations are well-researched and submitted in a timely manner.

Relative Importance: 15%

General Staff Functions

This will be successfully performed when:

1. IT team processes, workflows, and procedures are followed consistently, and all reports are submitted in an excellent and timely manner.
2. Continual involvement in professional development activities is planned and occurring.
3. Organizational values, spiritual commitments, and professional standards are demonstrated in all responsibilities and interactions.

Relative Importance: 10%

Position Requirements

• A deep and growing walk with the Lord Jesus that includes personal spiritual growth and the ability to support others in their spiritual journey
• Embrace the vision, mission, and core values of the organization
• A hunger for learning about IT in a ministry environment
• Ability to coordinate and contribute to IT projects using project management practices
• Strong attention to detail with the ability to manage multiple priorities simultaneously
• Communicates clearly and compassionately; able to build trust with non-technical staff
• Ability to learn new software and adapt to changing technology needs