IT Technician

Town of Oro Valley; Tucson (AZ); On-site; USD 46,133 - 51,899; Full time

Job summary

The Town of Oro Valley is seeking an IT Support Technician to assist staff with technology challenges and to manage hardware, software, and OS issues. You will handle multiple urgent requests, communicate clearly with technical and non-technical audiences, and ensure timely ticket resolution in a fast-paced, on-site environment that supports Town departments and the Police Department.

The ideal candidate will have a high school diploma or GED and at least two years of experience with desktop

Qualifications

• High School diploma or GED.
• Two years' experience analyzing computer systems and solving problems.
• Two years' experience with hardware and software installation, operation, and maintenance of desktop and portable computers.
• Two years' experience working with Windows operating systems.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Provides excellent customer service and technical support to staff, including installing, diagnosing, repairing and maintaining computer, phone, and tablet hardware and software.
• Installs and maintains computers, workstations, and operating systems.
• Supports council meetings in an audio and visual capacity.
• Responds quickly and effectively to incoming tickets, ensuring service level targets are met.
• Works on projects as assigned.

Skills

Customer service

Communication skills

Prioritization

Problem analysis

Professional demeanor

Education

High School diploma or GED

Tools

Windows Active Directory

Job description

First review of applications August 12, 2026

Expected Hiring Range: $46,133- $51,899

Starting Salary Depending On Experience And Qualifications

Position Summary

Do you enjoy helping people with their technology challenges? Can you balance multiple help requests efficiently while prioritizing new incoming urgent issues? Are you looking for IT opportunities that challenge you? If so, the Town of Oro Valley is looking for you. This position will support the Town of Oro Valley, including the Oro Valley Police Department. In this position, you will work in a fast-paced environment and use your technical and soft skills to support the Town's operations. This position will interact regularly with Town departments, external agencies and contractors in conveying technical information. The ideal candidate for this position must maintain a professional demeanor and be able to communicate courteously and effectively with both technical and non-technical audiences. Under general supervision, provides technical support of software, hardware, operating systems, mobile devices, and other common office user devices and/or peripherals.

Essential Functions

• Provides excellent customer service and technical support to staff, including installing, diagnosing, repairing and maintaining computer, phone, and tablet hardware and software.
• Installs and maintains computers, workstations, and operating systems.
• Supports council meetings in an audio and visual capacity.
• Responds quickly and effectively to incoming tickets, ensuring service level targets are met.
• Works on projects as assigned.

Required Knowledge, Skills And Abilities

• Ability to communicate effectively both verbally and in written communication.
• Ability to establish and maintain effective working relationships.
• Ability to organize work, set priorities, meet critical deadlines, and follow up on work assignments with minimal supervision.
• Knowledge of, or ability to learn, Town and Department policies and procedures.
• Knowledge of Windows Active Directory in an enterprise environment.
• Skill in analyzing computer systems to identify problems, developing logical conclusions and effective system or program solutions.
• Skill in hardware and software installation, operation, and maintenance of desktop computers, laptop, phones, tablets, computers, and associated common office peripherals (monitors, USB devices, printers, etc.).
• Skill working with current Windows desktop.
• Ability to maintain a professional presence.
• Ability to follow verbal and written instructions.

Minimum Qualifications

• A High School diploma or GED.
• Two (2) years' experience in analyzing computer systems to identify problems, developing logical conclusions and effective system or program solutions.
• Two (2) years' experience with hardware and software installation, operation, and maintenance of desktop and portable computers.
• Two (2) years' experience working with current Windows operating systems.
• An equivalent combination of education and experience may be considered.

ENVIRONMENTAL FACTORS AND WORKING CONDITIONS

• Work is performed in an indoor and outdoor environment.
• This position is on-site only and is not available as a remote or hybrid role.
• Must be able to lift or move up to fifty (50) pounds.
• Regular, daily attendance is an essential function for this position. Must be willing to work overtime as required.
• Subject to on-call rotation.

Special Requirements

• Individuals must be judged acceptable based on Arizona Criminal Justice Information System background check and screening by the Oro Valley Police Department.

The Town of Oro Valley is an Equal Employment Opportunity employer. The Town does not discriminate in the provision of employment opportunities, benefits or privileges; create discriminatory work conditions; or use discriminatory evaluative standards in employment if the basis of that discriminatory treatment is, in whole or in part, the person's race, color, national origin, age, religion, disability status, gender, veteran status, political affiliation, sexual orientation, genetic information or marital status.

Why Apply

Oro Valley is a planned community cradled in the shadows of the magnificent Santa Catalina Mountains, with hiking trails through Catalina State Park, hiking and bicycle trails throughout the Town, world-class golf courses, horseback riding and a long-valued cultural tradition, vibrant for over a thousand years. Oro Valley has received many accolades through the years and is proud to have been named: Best Places to Live in Arizona, Best Towns for Families and Best Places in America to Live and Launch a Small Business. Oro Valley is located in northern Pima County, just three miles north of Tucson, and a quick drive to the University of Arizona and Tucson International Airport. With average high temperatures of 83.4 degrees, average lows of 53.8 degrees, the town sits at an elevation of 2,640 feet, covers more than 34 square miles and has a current population of 41,011. Oro Valley was incorporated in April, 1974. Oro Valley is also quickly developing a strong reputation as home to the emerging bioscience and biotech industries. We are a young, diverse, dynamic community with a responsive government and our schools are among the finest in Arizona. The Town of Oro Valley has a council/manager form of government. Six council members and the mayor are elected for four-year terms. The town manager is appointed by town council. The Town of Oro Valley provides high-quality services including: police, planning, zoning, construction, inspection, transit services, traffic engineering, street maintenance, storm water management, flood control, water utility, parks, recreation, aquatics, library, cultural resources, economic development, constituent services, community and media relations, budget development, debt and investment management, attorney services, magistrate court and more.