IT Technician

Furniture Mart USA; Sioux Falls (SD); On-site; USD 45,440 - 47,000; Full time

Job summary

Furniture Mart USA in Sioux Falls, SD is looking for a dedicated IT Technician. This role involves installing and maintaining software systems, troubleshooting networks, and communicating clearly with clients. Candidates should have a certification or relevant experience and demonstrate problem-solving abilities and patience.

This full-time position requires working Monday to Friday from 9 AM to 6 PM with a starting wage of $22/hour. Join our team and contribute to our goal of delivering exceptional service.

Qualifications

• At least one year certification from college or technical school or equivalent experience.
• Ability to troubleshoot and solve problems effectively.
• Must communicate clearly with clients and team.

Responsibilities

• Install application and operating systems on PCs and servers.
• Maintain and upgrade telephone systems and software.
• Prepare cost estimates and technical reports.

Skills

Problem-solving

Patience

Communication

Endurance

Education

Certification from college or technical school

Tools

Windows

Linux

AIX

Job description

Starting Wage: $22/hour

Summary

• Full-Time: Monday-Friday 9AM - 6PM
• Understanding and implementing designs from technical drawings.
• Interacting with contractors and customers using verbal and written communication.
• Creating technical reports for other IT staff, product documentation and other records.
• Preparing cost estimates for management.
• Inspecting electrical components during and after the product installation.
• Testing electronics for problems and proposing solutions.
• Creating accurate project specifications for IT systems.
• Designing engineering experiments for IT systems.
• Finishing projects on time and within budget for IT systems.
• Communicating with clients and coworkers about analysis results.
• Install application and operating system software on PCs and servers.
• Install and maintain both physical and virtual server environments consisting of Windows, Linux and AIX operating systems.
• Maintain and upgrade telephone systems & software.
• Administer email and anti-virus systems.
• Monitor software licenses and procedures to ensure compliance.
• Troubleshoot at the physical level of the network.
• Coordinate and/or perform additions and changes to network hardware, such as routers, switches and wireless.

Requirements / Qualifications

• Problem-solving: This requires the use of critical thinking, as the IT Tech may need additional information that isn't provided in order to satisfy the customer or employee.
• Patience: Often the clients don't understand what is happening with their system and may not describe it properly. Patience will benefit the IT Tech in understanding the problem and working toward a solution.
• Communication: Communicating with clients, clearly stating the situation, following through with emails and phone calls and sharing resolutions will make the process flow smoothly.
• Endurance: Because IT Technicians can work long hours with complicated projects, the ability to stay focused on the objective is key. IT Techs may also be involved in the relocation of servers, hardware and peripherals that are important to the operation of the business.
• At least a one-year certification from college or technical school OR three to six months related experience and/or training; OR equivalent combination of education and experience.

Furniture Mart USA is an Equal Opportunity Employer