IT Technician

Beacon Credit Union - Indiana; Seymour (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) match

Incentive/bonus program

Tuition reimbursement

and more!

Job summary

Beacon Credit Union - Indiana is seeking an IT Technician to support and maintain office hardware, ensuring system availability and professional cabling at Seymour or Salem, IN, with regular travel to other Beacon locations. You will install and configure PCs, thin clients, monitors, printers and network gear, support Windows and Linux desktops, and collaborate with the Infrastructure Services Team to resolve issues and improve service.

Standard hours are 8 a.m. to 5 p.m.

Qualifications

• 1–3 years of technical IT experience.
• Experience installing and configuring PCs, thin clients, and peripheral hardware and software.
• Knowledge of Microsoft Active Directory Services, including Group Policy, Users and Computers and DNS.
• Knowledge of DHCP and general networking concepts.
• Experience with desktop operating systems (Windows) and Linux.
• Certifications like CompTIA A+ and Net+ are recommended.

Responsibilities

• Maintains hardware and cabling at office locations; troubleshoots issues and performs repairs.
• Serves as initial contact for user issues and collaborates with Infrastructure Services Team to resolve problems.
• Configures and installs computers, thin clients, monitors, network infrastructure, printers, scanners and peripherals; upgrades OS/software.
• Assists with hardware troubleshooting (POTS lines, cable testing, deployments).
• Completes training to advance technical skills of the BTech team.
• Performs other duties as assigned by management.

Skills

PC hardware

Thin clients

Active Directory

DNS

DHCP

Networking basics

Windows & Linux OS

Education

High school diploma or HSE

CompTIA A+ certification

CompTIA Net+ certification

Job description

Note: We are filling one opening that will be based on-site in Seymour or Salem, IN. Travel to other assigned Beacon locations will be regularly required as on-site repairs, installs and other position demands dictate.

Role

To support/maintain office IT hardware in a manner that provides excellent system availability, productivity and service to all employees of BCU so they may provide quality member service while fulfilling the mission of Beacon Credit Union. To maintain visual appearance of office IT hardware and cabling in a manner that exemplifies excellence.

Major Duties and Responsibilities

• Maintains hardware and cabling at BCU office locations, with the goal being to make sure things are running properly and look professional. Troubleshoots problems with IT hardware at BCU office locations. Makes repairs and corrections when required.
• Serves as initial contact for assisting users to resolve technical issues. Collaborates with the Infrastructure Services Team and others in the credit union to resolve issues, as needed. Keeps the Application Services Manager informed of current status of issues.
• Configures and installs computers, thin clients, monitors, network infrastructure, copiers and peripherals such as printers, scanners and related hardware. Installs, configures and upgrades operating systems and software using standard business and administrative packages.
• Assists the Infrastructure Services Team and Engineering Team with hardware troubleshooting at office locations, including POTS lines, cable testing, phone/video system deployments, etc.
• Completes training to advance technical skills of the BTech team.
• Performs other duties as assigned by management.

Experience

One to three years of technical experience. In-depth knowledge of installing and configuring PCs, Thin Clients and peripheral hardware and software recommended. In-depth knowledge of general IT related troubleshooting recommended. Working knowledge of Microsoft Active Directory Services, including Group Policy, Users and Computers and DNS recommended. Working knowledge of Microsoft DHCP recommended. Working knowledge of networking recommended. In-depth knowledge of desktop operating systems, including current versions of Microsoft Windows and Linux recommended, and industry standard software applications.

Education

High school diploma or HSE. CompTIA A+ and Net+ certifications recommended.

Physical Requirements

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle controls; and talk or hear. The employee is regularly required to stand; walk; reach with hands and arms; and stoop, or kneel. The employee may be required to climb ladders and work above his/her head. The employee may occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Working Conditions: Work is performed indoors in an office environment with potential for exposure to safety and health hazards. Employee may be exposed to dust and dirt while running cables at new or renovated branches. At times, the employee may be working in environments that are under construction. The noise level in the work environment is usually moderate. Employee will regularly travel to other; similar sites. Employee may occasionally work extended hours, including overnight, to ensure proper system functionality.

Standard position hours are 8 a.m. to 5 p.m. Monday through Friday. However, this individual will also work the periodic Saturday morning from 9 a.m. to noon (ability to telecommute) in a rotation with other IT staff members (currently 1-2 Saturdays per month). When working a Saturday morning, the employee will receive a half-day afternoon off during the same calendar week. Occasional after hour or weekend work may be required due to hardware needs and/or remodeling assistance (moving equipment).

Reliable transportation and flexibility are required as this employee will work a large geographic area that includes regular travel to credit union offices in Crawfordsville, Mitchell, Orleans, Rushville, Richmond, Salem, Seymour, and Washington, IN.

Available Benefits Include

• Health, dental and vision insurance
• Paid time off
• 401(k) match
• Incentive/bonus program
• Tuition reimbursement
• and more!