IT Technician

Socket.dev; Sandy (UT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) retirement plan with employer

Life & AD&D Insurance

Paid time off

Job summary

Layton Construction is seeking an IT Technician to support hardware and software issues for end users under the Help Desk Manager. You will help configure laptops, install software, and resolve technical questions.

The role requires an associates degree in computer science or related experience, strong Windows 10/11 and Microsoft 365 skills, basic networking, and good communication. On-site work in Sandy, Utah with occasional after-hours support.

Qualifications

• Associates degree in Computer Science or related work experience.
• Must have experience with direct user support in a large, networked environment.
• Experience installing and maintaining Windows 10 and Windows 11; Windows Server 2016 or higher is a plus.
• Experience setting up, configuring and maintaining Microsoft 365 accounts.
• Basic understanding of networking principles (TCP/IP).
• Valid license and good driving record.
• Strong written and oral communication skills.

Responsibilities

• Assist Help Desk Manager with configuration and repair of laptops and deployment of new computers.
• Troubleshoot and resolve end user computing problems via phone and in person.
• Submit vendor warranty claims and document repairs.
• Desktop and mobile phone system support and setup for new users.
• Occasionally work after hours and weekends.

Skills

Phone support

Written and oral communication

Problem solving

Driving

Integrity

Education

Associate degree in Computer Science

Tools

Windows 10/11

Windows Server 2016+

Microsoft 365

Teams

TCP/IP networking

Job description

Summary

The IT Technician works under the advisement of the Help Desk Manager to support computer hardware and software issues and resolve end user concerns relating to technology.

Duties and Responsibilities

• Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers.
• Assists company employees with computing problems and questions on the phone and in person by troubleshooting, repairing, maintaining, installing, and performing testing activities on various computer equipment, peripherals, data communication and computer network systems.
• Exercises sound professional judgement in analysis of problem to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.
• Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs.
• Desktop and mobile phone system support, troubleshoot phone related problems and setup new users.
• Performs other related duties as assigned.
• May be required to occasionally work after hours and weekends.

Qualifications

• Associates degree in Computer Science or related work experience.
• Must have experience with direct user support in a large, networked environment.
• Must have experience installing and maintaining Windows 10 and Windows 11. Experience maintaining Windows Server 2016 and higher is a plus.
• Experience setting up, configuring and maintaining accounts in Microsoft 365.
• Possess a basic understanding of how Teams phone systems work and how to troubleshoot.
• Must have a thorough understanding of basic networking principles (TCP/IP, wiring, etc).
• Must have valid license and good driving record.
• Type a minimum of 30 wpm.
• Must have good written and oral communication skills.
• Integrity: Maintains the normal standards of ethics, conduct and organizational policies in job-related activities.
• Is able to perform essential duties and responsibilities efficiently, accurately, and safely with or without reasonable accommodation and without posing threat of harm to self or others.
• Occasionally lift 50 lbs.
• Previous technical training preferred.
• Vendor certifications (A+, MCSE, CCNA, etc.) preferred

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• 401(k) retirement plan with employer match
• Life & AD&D Insurance
• Long-term Disability Insurance
• Short-term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Home & Auto Insurance
• Family Support
• Pre-tax Paid Parking/Public Transportation
• Paid time off: 2 Weeks for Non-Exempt and Three Weeks for Exempt
• Time Away Benefits
• 8 Paid Holidays
• Group Legal
• Employee Stock Purchase Plan
• Identity Theft Protection
• Group Legal
• Pet Insurance
• Employee Assistance Program

EEO Statement

Layton Construction is an equal opportunity employer. We evaluate qualified employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Overview

Layton Construction is a privately held national general contractor, delivering predictable outcomes in commercial construction since 1953. Headquartered in Salt Lake City, Utah, Layton operates from 16 strategic offices across the United States, employing more than 1,500 construction professionals who serve diverse markets including healthcare, education, commercial office, industrial, hospitality, and multi-unit residential.

Founded on the core values of honesty, unity, safety, and quality, Layton has built a reputation for excellence in complex project delivery while maintaining strong partnerships with clients, architects, and trade partners nationwide.

The STO Building Group family of companies

Structure Tone, Structure Tone Southwest, Pavarini Construction Co., Pavarini McGovern, LF Driscoll, Govan Brown, Ajax Building Company, BCCI Construction, Layton Construction, Abbott Construction, and RC Andersen includes over 4,000 employees located in offices throughout the US, Canada, UK, and Ireland. We provide a complete range of construction services, from site selection analysis, design constructability review and aesthetic enhancements to interior fit-outs, new building construction, and building infrastructure upgrades and modernization. Learn more about how we partner with our clients to imagine, execute, and realize our vision at stobuildinggroup.com.