IT Technician

Zions Bancorporation; Midvale (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

Zions Bancorporation’s IT Field Service Technician role is located in Midvale, UT, supporting the Zions Technology Center and Salt Lake Valley offices. It emphasizes deploying and maintaining desktops and workstations, with a focus on end-user support across multiple sites.

The role requires a HS diploma and 1+ years IT support, with strong hardware, networking, and Windows OS skills. On-site work, valid driver’s license, and occasional overtime are expected.

Qualifications

• Requires High School diploma or equivalent and at least 1+ years' experience with computers, networks, computer software and hardware in a field services, or related IT support role.
• Driving is an essential function of this role and as such, employees must have a valid driver’s license and good driving record.
• Proficient knowledge of application software, networks, PCs LANs, and terminals
• Enterprise networking, hardware, and server experience highly preferred
• N+ certification is a plus, not required
• Leadership, QA, or related experience within the field
• Ability to troubleshoot problems and make appropriate corrections and/or recommendations
• Must be able to meet deadlines and work with customers on a daily basis
• Broad application of principles, theories, and concepts in applicable discipline
• Some overtime may be necessary on an “as needed” basis

Responsibilities

• Installing, administering and maintaining desktops, laptops and other hardware
• Setup and maintenance of workstations including hardware components, OS, networking and software environments
• Troubleshooting workstation, application and environmental problems
• Supporting server systems from an OS and shared services perspective
• Assisting systems admin team members in providing overall environment support
• Making recommendations on areas of improvement
• Provide quality analysis and subject matter expertise
• Assisting internal resources to provide the best possible administrative support
• Contributing to team efforts by accomplishing related results in corporative and supportive manner

Skills

Desktop hardware

Troubleshooting

Networking

Windows OS

Server experience

Customer service

Education

High School diploma or equivalent

1+ years IT support experience

Tools

N+ certification (preferred)

Driver's license

Job description

Zions Bancorporation’s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today

We are looking for an IT Field Service Technician (IT Technician) to support our Zions Technology Center, operational offices and branch locations across the Salt Lake valley.

The Technology Reliability Engineering and Operations (TREO) organization is a key information technology group supporting our valued internal and external customers. TREO aligns up through the Chief Technology Officer and provides IT services such as hosting, security operations, application, voice, business intelligence infrastructure, collaboration services, and end user support. We focus on both operating and innovating our services to ensure continuous efficiency and modernization. Our team is comprised of both full-time employees and contingent workers spread across 15+ states and three countries. Come join other professionals in some of the most important work taking place in banking!

Responsibilities:

• Supporting the Information Technology Department with installing, administering and maintaining the infrastructure of desktops, laptops and other hardware
• Installation, setup, and maintenance of workstations to include workstation hardware components, base operating systems, networking, software environments
• Assistingwith troubleshooting workstation, application and environmental problems
• Supporting server systems from an operating system and shared services perspective
• Assisting systems administrative team members in providing overall environment support
• Making recommendations on areas of improvement
• Provide quality analysis and subject matter expertise
• Assisting internal resources to provide the best possible administrative support
• Contributing to team efforts by accomplishing related results in corporative and supportive manner

Qualifications:

• Requires High School diploma or equivalent and at least 1+ years' experience with computers, networks, computer software and hardware in a field services, or related IT support role. A combination of education and experience may meet qualifications.
• Driving is an essential function of this role and as such, employees must have a valid driver’s license and good driving record.
• Proficient knowledge of application software, networks, PCs LANs, and terminals
• Enterprise networking, hardware, and server experience highly preferred
• N+ certification is a plus, not required
• Leadership, QA, or related experience within the field
• Ability to troubleshoot problems and make appropriate corrections and/or recommendations
• Must be able to meet deadlines and work with customers on a daily basis
• Broad application of principles, theories, and concepts in applicable discipline
• Some overtime may be necessary on an “as needed” basis

Location:

This position is fully in office (5 days a week) at the Zions Technology Center in Midvale, UT and supports locations in the Salt Lake Valley.

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company’s primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

• Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
• At least 75% of the building is powered by on-site renewable solar energy.
• Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
• Large modern cafe with a healthy and diverse menu.
• Healthy indoor environment with ample natural light and fresh air.
• LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.
• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

This position will be open until filled.

All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.

Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.

It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.

Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at [e-mail] or 801/844-7618. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.