IT Technician

Magna International, Inc; Michigan; On-site; USD 52,000 - 68,000; Full time

Job summary

Magna International, Inc. is seeking an IT Technician to support manufacturing IT infrastructure at Magna Exteriors. You will resolve tickets, install and maintain hardware and software, and ensure secure, efficient systems across production floors.

You will diagnose issues, support end-users, manage user accounts, and participate in MES system training and implementation to sustain smooth operations. The role requires flexibility to cover weekend shifts and a focus on security and reliability.

Qualifications

• High school diploma or equivalent.
• Proven experience as an IT Technician or in a similar role.
• Strong knowledge of computer hardware, software, and networking concepts.
• Proficiency in troubleshooting and resolving technical issues.
• Familiarity with Windows and Linux operating systems.
• Knowledge of retrieving data from a database using SELECT statements, including filtering, sorting, and limiting results.
• Experience with Active Directory, DHCP, and other network protocols.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and ability to prioritize tasks effectively.

Responsibilities

• Resolve support calls within the defined SLA.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Provide technical support to end-users, including diagnosing and resolving technical problems.
• Set up and maintain user accounts, permissions, and security settings.
• Monitor and maintain computer systems and networks to ensure optimal performance and security.
• Collaborate with other IT team members to implement and maintain IT policies and procedures.
• Document IT processes, procedures, and troubleshooting steps for knowledge sharing.
• Conduct floor-level training on new equipment.
• Flexible Shift - Based on Department Manager's needs. Must be able to support weekend production.
• Complete and communicate end-of-shift notes, including issues observed on the floor and project completion updates.
• Visibly lead and support all Magna Exteriors' goals as set forth in objectives and targets.
• Train end-users on the proper use of the MES system and provide ongoing support.
• Install, configure, and maintain the MES software and hardware components.

Skills

Windows

Linux

Networking concepts

Troubleshooting

Active Directory

DHCP

Documentation

Teamwork

Education

High school diploma

Tools

Microsoft Windows

Linux

Networking hardware

Help desk software

Job description

What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Job descriptions may display in multiple languages based on your language selection.

Group Summary

The Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets. Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.

Job Responsibilities

GENERAL JOB DUTIES

• Ability to resolve support calls within the defined SLA.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Provide technical support to end-users, including diagnosing and resolving technical problems.
• Set up and maintain user accounts, permissions, and security settings.
• Monitor and maintain computer systems and networks to ensure optimal performance and security.
• Collaborate with other IT team members to implement and maintain IT policies and procedures.
• Document IT processes, procedures, and troubleshooting steps for knowledge sharing.
• Conduct floor-level training on new equipment.
• Flexible Shift - Based on Department Manager's needs. Must be able to support weekend production.
• Complete and communicate end-of-shift notes, including issues observed on the floor and project completion updates.
• Visibly lead and support all Manga Exteriors' goals as set forth in objectives and targets.
• Train end-users on the proper use of the MES system and provide ongoing support.
• Install, configure, and maintain the MES software and hardware components.

QUALIFICATIONS

• High school diploma or equivalent.
• Proven experience as an IT Technician or in a similar role.
• Strong knowledge of computer hardware, software, and networking concepts.
• Proficiency in troubleshooting and resolving technical issues.
• Familiarity with Windows and Linux operating systems.
• Knowledge of retrieving data from a database using SELECT statements, including filtering, sorting, and limiting results.
• Experience with Active Directory, DHCP, and other network protocols.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and ability to prioritize tasks effectively.

PREFERRED QUALIFICATIONS

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
• Experience in the automotive industry or a manufacturing environment.
• Knowledge of automotive-specific software applications and systems.

MUST MEET QUALIFICATIONS TO APPLY

• 4 points or less. Attendance must remain at four (4) points or less throughout the selection process.
• No corrective actions above a 1st Written Warning throughout the selection process.
• Cannot have been suspended, stepped down, or demoted within the previous 12 months.

Awareness, Unity, Empowerment

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.

Worker Type

Regular / Permanent