IT Technician

CloudHQ LLC; Manassas (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) with match

12 paid holidays

Generous PTO

Job summary

CloudHQ is seeking an IT Helpdesk Technician to ensure smooth technology operation for our data center team and vendors. You will install and configure Office 365 and Windows 10/11, set up user accounts, and provide user training while handling support requests and maintaining inventory.

The role requires a minimum high school diploma, 3+ years in technical support, and strong customer service skills. On-call work and occasional after-hours support are expected.

Qualifications

• Minimum of a High School Diploma.
• At least 3 years of technical support experience.
• Experience with networking, PC/Mac, server support, and phone systems.
• Experience with Office 365, Entra ID, and Remote Desktop.
• Strong communication and customer service orientation.
• Ability to prioritize, multitask, and be self-motivated.
• On-call availability including occasional weekends or after-hours.

Responsibilities

• Install and configure Office 365, Windows 10/11 operating systems, cloud-based apps and other software.
• Set up new user accounts.
• Provide basic system and software training for users.
• Respond to IT support requests, diagnose issues, resolve or escalate as needed.
• Maintain equipment inventory.
• Monitor system updates and perform routine maintenance.
• Engage in continuous self-learning of new technologies and participate in projects.

Skills

Technical support

Networking

PC/Mac environments

Server support

Phone system administration

Customer service

On-call availability

Education

High School Diploma

Bachelor's degree in IT

Tools

PowerShell

Microsoft Power Automate

Microsoft Entra ID

Office 365

Remote Desktop

Job description

Description

Who We Are

Our purpose at CloudHQ is to provide flexible, efficient, and resilient data center solutions to businesses of all sizes. Our growing organization was founded by the pioneer of data center REITs. CloudHQ has state-of-the-art data center sites located on two Northern Virginia campuses, as well as London, Frankfurt, Paris, Milan, and São Paulo, and we anticipate exponential growth over the next several years both in the US and abroad.

What The Role Entails

The IT Helpdesk Technician is a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions.

What You Will Get to Do

• Install and configure Microsoft Office 365, Windows 10\11 operating system, cloud-based applications and other third-party software
• Set up new user accounts
• Provide basic system and software training for users
• Respond to IT support requests, prioritizing needs, diagnosing issues, providing a resolution, and/or escalating requests
• Maintaining equipment inventory
• Monitoring system updates and performing routine maintenance
• Continuous self-learning of new technology is expected
• Special projects as needed

Requirements

What You Bring to The Role

• A minimum of a High School Diploma
• A minimum of three (3) years of technical support experience
• Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration
• Experience with Microsoft Office 365, Microsoft Entra ID, Remote Desktop support systems
• Strong communication skills with excellent customer service orientation
• Ability to prioritize, multi-task, and be self-motivated
• Availability for on-call support and the occasional weekend or after-hours support

Our Ideal Candidate Will Also Possess

• Cisco hardware, Exchange, and cloud environments
• PowerShell scripting knowledge
• Microsoft Power Automate knowledge
• A Bachelor’s degree in Information Technology

What We Offer

CloudHQ’s people and culture are the most enriching aspects that make us a great place to work. We are strengthened by industry experts who bring extensive knowledge, skill, and experience; leaders who bring vision, innovation and commitment to our people; and an expanding team of individuals who believe in that vision and bring their best to support their customers and team.

Our employees enjoy competitive compensation and rewarding incentives, comprehensive benefits (medical, dental, vision, life insurance, disability), 401(k) with match, 12 paid holidays, generous PTO, development opportunities, and the ability to closely impact and contribute to the growth of an exceptional organization.

Equal Employment Opportunity

CloudHQ is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other legally protected status.