IT Technician

CloudHQ, LLC; Manassas (VA); Sur place; USD 40 000 - 65 000; Plein temps

Résumé du poste

CloudHQ, LLC is seeking an IT Helpdesk Technician to support desktop, remote, and site IT services for our data center team. You will configure Office 365, Windows OS, and cloud apps, create user accounts, and train users while managing equipment and handling on-call support.

The ideal candidate has 3+ years in technical support, strong communication, and the ability to multitask and prioritize. On-site role in Manassas, VA with potential weekend/after-hours support.

Qualifications

• Requires high school diploma or equivalent.
• Minimum of three years in technical support.
• Experience with computer networking, PC/Mac environments, server support, and phone system administration.
• Experience with Office 365, Entra ID, and Remote Desktop support systems.
• Strong communication and customer service orientation.
• Ability to prioritize, multitask, and be self-motivated.
• On-call and occasional weekend/after-hours support possible.

Responsabilités

• Install and configure Office 365 and Windows 10/11, plus cloud-based apps and third-party software.
• Set up new user accounts and provide basic system training.
• Respond to IT support requests, diagnose issues, and escalate when needed.
• Maintain equipment inventory and monitor system updates.
• Perform routine maintenance and pursue self-learning of new technology.
• Handle special projects as assigned.

Connaissances

Technical support

Customer service

Communication

Problem solving

Formation

High School Diploma

Bachelor's degree in Information Technology

Outils

Office 365

Microsoft Entra ID

Remote Desktop

PowerShell

Microsoft Power Automate

Description du poste

Who We Are

Our purpose at CloudHQ is to provide flexible, efficient, and resilient data center solutions to businesses of all sizes. Our growing organization was founded by the pioneer of data center REITs. CloudHQ has state-of-the-art data center sites located on two Northern Virginia campuses, as well as London, Frankfurt, Paris, Milan, and São Paulo, and we anticipate exponential growth over the next several years both in the US and abroad.

Description

Who We Are

Our purpose at CloudHQ is to provide flexible, efficient, and resilient data center solutions to businesses of all sizes. Our growing organization was founded by the pioneer of data center REITs. CloudHQ has state-of-the-art data center sites located on two Northern Virginia campuses, as well as London, Frankfurt, Paris, Milan, and São Paulo, and we anticipate exponential growth over the next several years both in the US and abroad.

What The Role Entails

The IT Helpdesk Technician is a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions.

What You Will Get To Do

• Install and configure Microsoft Office 365, Windows 10\11 operating system, cloud-based applications and other third-party software
• Set up new user accounts
• Provide basic system and software training for users
• Respond to IT support requests, prioritizing needs, diagnosing issues, providing a resolution, and/or escalating requests
• Maintaining equipment inventory
• Monitoring system updates and performing routine maintenance
• Continuous self-learning of new technology is expected
• Special projects as needed

Requirements

What You Bring to The Role

• A minimum of a High School Diploma
• A minimum of three (3) years of technical support experience
• Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration
• Experience with Microsoft Office 365, Microsoft Entra ID, Remote Desktop support systems
• Strong communication skills with excellent customer service orientation
• Ability to prioritize, multi-task, and be self-motivated
• Availability for on-call support and the occasional weekend or after-hours support

Our Ideal Candidate Will Also Possess

• Cisco hardware, Exchange, and cloud environments
• PowerShell scripting knowledge
• Microsoft Power Automate knowledge
• A Bachelor’s degree in Information Technology

What We Offer

CloudHQ’s people and culture are the most enriching aspects that make us a great place to work. We are strengthened by industry experts who bring extensive knowledge, skill, and experience; leaders who bring vision, innovation and commitment to our people; and an expanding team of individuals who believe in that vision and bring their best to support their customers and team.

Our employees enjoy competitive compensation and rewarding incentives, comprehensive benefits (medical, dental, vision, life insurance, disability), 401(k) with match, 12 paid holidays, generous PTO, development opportunities, and the ability to closely impact and contribute to the growth of an exceptional organization.

Equal Employment Opportunity

CloudHQ is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other legally protected status.