IT Technician

STATE OF NEVADA-JUDICIAL BRANCH; Las Vegas (NV); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Health Insurance

Vacation 3 weeks

Sick Leave 3 weeks

Holidays 12

PERS Retirement

Deferred Compensation

Loan Forgiveness

Flexible Schedule

Job summary

The Nevada Supreme Court is seeking an IT Technician in Las Vegas to provide end-user support, diagnose issues, and maintain printers and AV systems. You will assist with software, hardware, and telecommunications setup, while contributing to IT projects and ensuring smooth courtroom technology operations.

Based in Las Vegas, this full-time role emphasizes customer-focused service, proactive problem solving, and collaboration to improve services across the judiciary.

Qualifications

• Strong technical skills in computer hardware, software, and peripherals.
• Proactive troubleshooting and diagnostic abilities.
• Customer service mindset with clear, patient communication.
• Experience with service desk operations, inventory management, and remote troubleshooting tools.
• Familiarity with PDQ, Jira and Confluence.

Responsibilities

• Deliver empathetic, high-quality user support with timely responses.
• Diagnose and resolve user issues with research and diagnostics.
• Maintain printer operations, toner replacement, and access control.
• Assist users with office software and telecom equipment setup.
• Support hardware and software purchasing processes and keep inventory records.
• Install and maintain computers, printers, and software for optimal performance.
• Collaborate on IT projects to improve operations and policies.
• Operate and troubleshoot courtroom audio/visual equipment for sessions.

Skills

User Support

Troubleshooting

Printer Management

Training & Guidance

Procurement Support

Installation & Maintenance

Project Involvement

AV Support

Customer Service Mindset

Remote Troubleshooting Tools

Tools

PDQ

Jira

Confluence

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time CSS OPERATIONS Las Vegas, NV, US

2 days ago Requisition ID: 1090

Salary Range: $60,051.09 To $73,411.16 Annually

The Nevada Supreme Court is dedicated to providing fair, efficient, and accessible justice to all. We believe that diverse perspectives strengthen our team and enrich our service to the public. We’re seeking a dedicated IT Technician to support our technology needs and ensure seamless operations for the Nevada Judiciary. This role offers an opportunity to make a tangible impact, support essential judicial functions, and grow your IT career in a dynamic, collaborative environment. If you are passionate about technology, enjoy solving problems, and value service excellence, we encourage you to apply!

This position is based in Las Vegas, Nevada. We welcome applicants from diverse backgrounds to strengthen our commitment to inclusivity in serving the judiciary and the public.

Key Responsibilities:

• User Support: Deliver empathetic, high-quality customer service by timely responding to user requests, diagnosing issues, and prioritizing problems. Log all activity in the service desk system and resolve requests via phone or in-person.
• Troubleshooting: Diagnose and resolve user issues using research and diagnostics while ensuring timely support and clear communication.
• Printer Management: Maintain printer operations, including toner replacement and managing user access.
• Training and Guidance: Assist users with office productivity software and support the setup and configuration of telecommunication equipment.
• Procurement Support: Help with hardware and software purchasing processes, maintaining accurate inventory records, and manage loaner equipment.
• Installation and Maintenance: Conduct installations and routine maintenance of computers, printers, and software to ensure optimal performance.
• Project Participation: Collaborate on or lead IT projects, driving improvements in operations and policies to enhance service delivery.
• Courtroom Audio/Visual Support: Operate and troubleshoot AV equipment, ensuring all sessions run smoothly and that participants can effectively use presentation and recording tools.

Qualifications:

• Strong technical skills in computer hardware, software, and peripherals. Certifications are a plus but not required.
• Proactive troubleshooting and diagnostic abilities, to resolve technical issues quickly.
• Customer service mindset with the ability to communicate clearly and patiently with users of varying technical skill levels.
• Experience with service desk operations, inventory management, and familiarity with remote troubleshooting tools is a plus.
• Familiarity with tools such as PDQ, Jira, and Confluence is highly valued.

Additional:

Las Vegas is an exciting and dynamic area with constant entertainment such as museums, fine dining, shopping, and a vibrant night life. In addition to the lights of the strip, Las Vegas has plenty of activities for outdoor lovers including hiking, skiing, boating, and off-roading. Nevada's beautiful landscape, exciting adventures, and thriving economy are just a few of the reasons to join the Silver State workforce!

Benefits include:

• Health Insurance:medical, dental, life and disability insurance programs for employees and dependents/family are offered.
• Vacation:Accrual of three weeks of annual leave each year.
• Sick Leave:Accrual of three weeks of sick leave each year.
• Holidays:12 paid holidays per year.
• Retirement:Participation in the Nevada Public Employee Retirement System (PERS).
• Deferred Compensation:The State has a voluntary deferred compensation program.
• Public service loan forgiveness.
• Flexibility:a work-life balance beyond compare!

Please note the posted salary is based on the Employee/Employer paid contribution plan to PERS.

This recruitment is set to close on Friday, August 28, at 11:59 p.m. Depending on the number of applicants, this recruitment may close early.