IT Technician

BioSpace; Houston (TX); On-site; USD 28,000 - 50,000; Full time

Job summary

Eagle is seeking an IT Tech to manage and maintain IT infrastructure and laboratory instrument software, ensuring data integrity and regulatory compliance. You will troubleshoot issues, support system upgrades, and coordinate with offsite IT teams and vendors.

The role includes assisting with LIMS, instrument software like Scan RDI and Empower, and day-to-day user support across lab and office environments.

Qualifications

• Proven ability to troubleshoot and provide help desk support.
• Strong oral and written communication skills.
• Experience with IT infrastructure and laboratory software is a plus.

Responsibilities

• Maintain local in-house servers and network equipment.
• Manage IT and electrical inventory.
• Troubleshoot computers, software, printers, and lab instruments.
• Log and manage support tickets.
• Support Laboratory Instrument software (e.g., Scan RDI, Empower).
• Assist with LIMS data transfer and cloud archiving processes.

Skills

Tech Support

Information Technology

Customer Support

Communication

Education

Associates or better in Computer Science or related field

Job description

Job Details

Position Summary: The IT Tech role is responsible for managing and maintaining both IT infrastructure and laboratory instrument software to ensure smooth operations and data integrity. This includes troubleshooting technical issues, supporting system upgrades, and coordinating with offsite IT teams and vendors. The position also involves providing user support, managing inventory, and collaborating with engineering and quality teams to ensure compliance with regulatory standards.

Essential Responsibilities

• Assist and maintain local in-house servers, Internet infrastructure, and related equipment (e.g., switches, panels, cabling).
• Manage IT and electrical inventory, including cords, backup batteries, cables, and printers.
• Provide day-to-day troubleshooting support for computers, headsets, software, printers, SharePoint, and other technical tools used in both the laboratory and office environments.
• File support tickets for issues such as user lockouts, software installations, new computer assignments, and technical troubleshooting.
• Assist and troubleshoot software for laboratory instruments, including Scan RDI and Empower systems.
• Assist with the Laboratory Environmental Monitoring System (LIMS), including user management, alarm handling, email notifications, and archiving process for Scan RDI and Empower server data, ensuring smooth data transfer to cloud servers.
• Support the maintenance and updates of laboratory software to ensure compliance with operational standards and maintain data integrity. Adhere to and support company cybersecurity policies.
• Research solutions using available information resources and advise users on the appropriate actions.
• Actively participate in IT projects that fall outside the scope of help desk tickets.
• Stay up to date with system information, changes, and updates. Assist with related special projects, as assigned.

Qualifications

• Working knowledge of relevant software, hardware, and equipment operations.

Strong Customer Service Skills And Experience.

• Proven experience in troubleshooting and providing help desk support.
• Effective oral and written communication skills.
• Strong problem-solving and technical support abilities.

Who We Are

Serving customers since 2004, Eagle offers the highest quality in preparation testing for sterility, bacterial endotoxins, microbial detection, beyond-use dating (BUD) determination and active ingredient potency. State-of-the-art equipment, combined with the experience and knowledge of our team, makes Eagle the best choice for all testing needs. The Eagle team is committed not only to performing the best quality control testing, but also working relentlessly with our customers on solutions if tests receive unexpected results. Learn more at www.eagleanalytical.com.

Skills

Preferred

• Tech Support
• Expert
• Information Technology
• Advanced
• Detail Oriented
• Advanced
• Critical Thinking
• Advanced
• Deductive Reasoning
• Advanced
• Customer Support
• Advanced

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

• Associates or better in Computer Science or related field.
• Technical/other training or better.

Experience

Licenses & Certifications

Equal Opportunity Employer