IT Technician

Harborside Healthcare; Charlotte Amalie (United States Virgin Islands); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Coverage

Life Insurance

Paid Time Off

Job summary

Bolongo Bay Beach Resort on St. Thomas seeks an experienced IT Technician to oversee all IT operations, ensuring stability, security, and efficiency. You will manage POS, PMS, telecom, networking, servers, and software applications, coordinating upgrades and IT solutions for the resort.

The role requires hands-on technical support, capability to handle on-call duties, and collaboration with department leaders to align IT with resort needs.

Qualifications

• Bachelor’s degree in IT/CS or related field.
• Minimum of 5 years’ experience in IT management or senior systems/network administration.
• Proven experience with POS and PMS systems in hospitality preferred.
• Hands-on experience with Cisco networking, Windows Server administration, Active Directory, and backup technologies.
• May be required to provide on-call support outside regular business hours.

Responsibilities

• Oversee and maintain IT systems including POS, PMS, VOIP, servers, and security.
• Manage network infrastructure with VLANs, monitoring, and troubleshooting.
• Design, configure, and support Layer 1–3 network infrastructure.
• Provide Tier III support to end users and departments.
• Respond to high-priority IT incidents and minimize downtime.

Skills

Server administration

Networking

Analytical skills

Problem solving

Vendor management

Contract negotiation

Budget planning

Wired networking

Wireless networking

On-call support

Education

Bachelor’s degree in IT/CS

Tools

Cisco networking

Windows Server

Active Directory

Backup technologies

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

HR Technical St. Thomas, St Thomas, VI

2 days ago Requisition ID: 1131

Overview:

Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there's no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer guest and employee experience that is unlike any other big all-inclusive resort and it's what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands.

Position Summary:

TheIT Technicianis responsible for overseeing all technological operations within the resort, ensuring the stability, security, and efficiency of IT systems that support daily operations. This role manages both the strategic direction and hands-on technical support for all IT infrastructure, including Point of Sale (POS) systems, property management systems, telecommunications, networking, servers, and software applications. The IT Manager ensures the continuous availability of services, implements upgrades and improvements, and coordinates IT solutions that meet the evolving needs of the resort.

Duties & Responsibilities:

• Oversee and maintain systems including (but not limited to): Silverware POS, Maestro PMS, Retail Sales systems, Asterisk VOIP, the Proxmox Backup Server, and Proxmox PBX, management, , Windows Server (2003-2012) Administration, Backup Assist Administration, SonicWall firewall and network management, ESET NOD32 Antivirus remote administration, Optimum Control, Windows Group Policy, Active Directory, Domain and DNS management.
• Network Infrastructure & Management: Experience managing and administering an Omada Network Controller environment, including a TP-Link-managed network infrastructure with VLAN configuration, segmentation, monitoring, and troubleshooting. Knowledge of TP-Link Omada networking solutions is required; this environment is not Cisco-based.
• Design, configure, and support Layer 1-Layer 3 network infrastructure to ensure optimal performance and reliability.
• Guarantee secure and reliable access to all IT systems, including email, voice, data, and financial transactions.
• Provide Tier III technical support to all end users and departments.
• Respond promptly to high-priority IT incidents and minimize downtime; maintain flexible availability for nights and weekends.
• Monitor and verify operational status of all systems and infrastructure on a continuous basis.
• Investigate and address network and hardware utilization issues based on performance metrics.
• Perform system updates, patches, and preventative maintenance at times that minimize disruption to resort operations.
• Maintain daily and monthly backups, store copies off-site, and ensure disaster recovery preparedness.
• Verify financial system backups (QuickBooks Cloud Backup, Backup Assist) and file integrity.
• Audit systems regularly for security access, file structure, and user permissions.
• Clear logs for servers, switches, domain controllers, and application servers to maintain performance.
• Recommend and implement technological solutions that maximize ROI and operational efficiency.
• Negotiate and manage software, hardware, and service vendor contracts and ensure licensing compliance.
• Collaborate with department leaders to align IT initiatives with operational needs.
• Document IT processes, updates, and changes for senior management review.
• Administer enterprise-level Active Directory, Group Policy, domain accounts, and access rights.
• Facilitate user onboarding/offboarding and ensure proper security measures are applied.

Required Skills & Abilities

• Expert knowledge of server administration, networking, and infrastructure support.
• Strong analytical and problem-solving skills with the ability to explain complex concepts in simple terms.
• Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.
• Skilled in contract negotiation, vendor relations, and budget-conscious technology planning.
• Capability to physically install, troubleshoot, and maintain wired and wireless network devices.

Education & Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Minimum of 5 years’ experience in IT management or senior systems/network administration.
• Proven experience with POS and PMS systems in the hospitality industry preferred.
• Hands-on experience with Cisco networking, Windows Server administration, Active Directory, and backup technologies.
• May be required to provide on-call support as needed, including responding to IT-related issues outside regular business hours.

Company Benefits

• Medical Coverage (medical, dental, vision)
• Life Insurance
• Paid Time Off (vacation, bereavement, and holidays).