IT Technician

Yellowstone Boys and Girls Ranch; Billings (MT); On-site; USD 32,000 - 34,000; Full time

Job summary

Yellowstone Boys and Girls Ranch is seeking an IT support technician to provide basic computer operations and software assistance to users at the Billings, MT campus. The role includes installing, configuring, troubleshooting, and maintaining desktops, laptops, and mobile devices, and addressing network connectivity and security issues.

The position starts with a salary range of $23.02 to $25.91 per hour, depending on education and experience, and reflects an 11-step pay scale.

Qualifications

• High School Diploma or GED
• 1 year of professional experience in a technology role providing services to end users.

Responsibilities

• Assist in performing hardware and software installation procedures
• Perform software configuration on stand-alone computers and laptops
• Provide support in diagnosing hardware and software issues and troubleshooting activities
• Lay cables and wires for networks and ensure that they are in good working order
• Assist in handling data migration duties
• Take user support requests and take measures to fulfill requests
• Assist in hardware and software inventory management
• Handle periodic maintenance of hardware and software
• Troubleshoot equipment such as printers and scanners and other peripherals
• Other duties as assigned.

Skills

End user support

Troubleshooting

Hardware installation

Software configuration

Network cabling

Data migration

Education

High School Diploma

Tools

Printer troubleshooting

Desktop management

Job description

Job Details

Job Location: Billings Campus - Billings, MT 59106

Position Type: Full Time

Education Level: High School

Salary Range: $23.02 - $25.91 Hourly

Position Summary

Under the supervision of Information Technology Coordinator; this position provides basic computer operational and software assistance to users, resolves operational problems, performs preventative maintenance, and is responsible for installing, configuring, troubleshooting, and maintaining desktop, laptop and mobile systems, as well as troubleshooting network connectivity, application security and other issues.

Starting Salary Range

$23.02 - $25.91 per hour. Salary reflects steps 1-5 of an 11-step pay schedule. The starting salary will be determined based on the applicant’s education and relevant experience.

Essential Duties and Responsibilities

• Assist in performing hardware and software installation procedures
• Perform software configuration on stand-alone computers and laptops
• Provide support in diagnosing hardware and software issues and troubleshooting activities
• Lay cables and wires for networks and ensure that they are in good working order
• Assist in handling data migration duties
• Take user support requests and take measures to fulfill requests
• Assist in hardware and software inventory management
• Handle periodic maintenance of hardware and software
• Troubleshoot equipment such as printers and scanners and other peripherals
• Other duties as assigned.

Responsibilities to the Organization

• Contribute to the strategic goals and outcomes of the agency as measured by the development and achievement of individual, departmental, and organizational goals and outcomes.
• Deal constructively and helpfully with all other members of the organization.
• Fully support and model the mission and values of YBGR.
• Adhere to all policies, systems, safety requirements, and procedures of the organization.
• Take the initiative to identify problems and seek out solutions.
• Be a professional representative of the organization to those outside it.
• Participate and engage in monthly supervision/coaching meetings with supervisor.
• Be aware of the cultural and socioeconomic characteristics of persons served.
• Participate in required training as appropriate to the position and beneficial to YBGR.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

QualificationsQualifications and Competencies:

• Education:
  • High School Diploma or GED
• Previous Experience:
  • One (1) year of professional experience in a technology role providing services to end users.
• Demonstrate the following values:
  • Demonstrate being self-motivated, self-disciplined, and diligent with forward thinking.
  • Demonstrate the ability to think of their team over self and define success collectively rather than individually.
  • The ability to effectively interact and communicate with others. These skills are essential for building and maintaining relationships, collaborating with colleagues, resolving conflicts, and navigating various social situations.
  • Demonstrate the following values.
    • Faith - is being sure of successfully achieving our mission, based upon our trust in a loving creator.
    • Integrity - doing what is right, putting the needs of others above your own, and living by the highest values.
    • Relationship - being committed to one another in a mutually respectful, dignified, healthy, and honoring manner.
    • Stewardship is the use of any resource or talent entrusted to YBGR to fulfill the mission and values.

Physical/Environmental Demands & Requirements

• Work environment: The person in this position will generally work indoors in climate-controlled environment but occasionally will work in outdoor environment where they may not be protected from weather conditions.
• Will occasionally be required to remain in a stationary position for an extended period while performing administrative duties.
• Will frequently operate computer, keyboard, and other office equipment.
• Consistently needs to about inside building, outside to include uneven terrain, changes in elevation, and often change body position from and to standing, kneeling, sitting, and prone.
• Occasionally will need to visit/travel other YBGR locations within the state of Montana.
• The person in this position will constantly communicate with end users and vendors. Must be able to communicate accurate information and accurately understand information communicated by those individuals including non-technical users.
• Seldom to occasionally moves technology equipment weighing up to 50lbs.