IT Technician

Revel Staffing; Bellevue (WA); On-site; USD 52,000 - 64,000; Full time

Job summary

Revel Staffing is seeking an IT Technician to support a expanding healthcare network. You will handle inbound requests from clinical and administrative staff, provide first-level resolution for common IT issues, and document steps and outcomes in the ticketing system.

Applicants should have a high school diploma or GED and at least 1 year in IT support, with working knowledge of Windows, VPN, emails, and user accounts. Strong communication and confidentiality are essential in this role.

Qualifications

• High school diploma or GED required.
• Active HIPAA compliance credential or training preferred.
• 1+ year of IT help desk, service desk, or related experience preferred.
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications.
• Strong verbal and written communication skills.
• Customer-first mindset with calm, professional demeanor under pressure.
• Attention to detail and ability to document support activity.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues, including password resets, EMR/EHR access issues, VPN and connectivity problems.
• Document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support as needed.
• Maintain confidentiality and protect data per HIPAA and company policies.
• Support increased ticket volume during peak periods and system updates.

Skills

Help desk support

Windows OS

VPN

Password resets

Communication

HIPAA awareness

Education

High school diploma or GED

Tools

Ticketing system

Job description

We are seeking an IT Technician to support a large growing healthcare network.

Key Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
• Provide first-level technical support for common IT issues, including:
  • Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and connectivity problems
  • Basic software and hardware troubleshooting
• Follow documented procedures, knowledge base articles, and internal support workflows
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
• Provide professional, patient, and customer-focused support to users of varying technical skill levels
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
• Support increased ticket and call volume during peak periods, system updates, and special projects
• Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

• High school diploma or GED required
• Active HIPAA compliance credential or training required
• 1+ year of IT help desk, service desk, technical support, or related experience preferred
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
• Strong verbal and written communication skills
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
• Strong attention to detail and ability to accurately document support activity
• Ability to handle confidential information with professionalism and discretion