IT Technical Support Specialist SG 24

PACCAR; Denton (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

PACCAR is seeking an IT Technical Support Specialist SG 24 to provide 1st/2nd level desktop support in a manufacturing and office environment in Denton, TX. You will work with Windows 10, Office 365, SharePoint, and enterprise applications while aligning with corporate IT standards.

Ideal candidates have at least 1 year of experience, strong problem solving, and the ability to multitask in a fast-paced setting. Some after-hours support may be required in this on-site role.

Qualifications

• 1 year of experience is required.

Responsibilities

• Desktop support — provide 1st and 2nd level break-fix for hardware and software on desktops.
• Execute assigned IT tasks in line with corporate initiatives.
• Coordinate with third‑party vendors and IT teams for hardware/software needs.
• Document and publish support procedures for key IT systems and processes.
• Monitor incidents and service requests to meet SLAs.
• Support IT standards and participate in reviews of procedures.
• Assist business units during off-hours/weekends.

Skills

Desktop support

Communication

Multitasking

Problem-solving

Tools

System Center Configuration Manager

Active Directory

Office 365

SharePoint

Palo Alto VPN

Palo Alto Cortex End Point Protection

Job description

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IT Technical Support Specialist SG 24

Date: Oct 8, 2026

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services, you can develop the career you desire with PACCAR. Get started!

Requisition Summary

Hardware and software: Support Dell PCs include docking stations and monitors, Apple iPhones, and iPads. Desktop and department network printers, Cisco IP Phones, large presentation displays, and various other USB attached hardware. Support Microsoft enterprise software applications like Windows 10, OneDrive, Edge, Office 365, Teams, Project, Visio and OneNote. Support other applications such as Adobe Acrobat, Aviva Terminal Emulator, Palo Alto VPN, Palo Alto Cortex End Point Protection, and various other enterprise applications.

Job Functions / Responsibilities

Duties

• Desktop Support - providing 1st and 2rd level break-fix support in resolving technical problems related to hardware and software on desktop pcs in manufacturing, office, and remote office environment.
• Execute assigned project tasks on desktop pc in conjunction with local and corporate IT initiatives.
• Work with third party software providers and corporate IT to fulfill software and hardware requirements for desktop pc and laptops.
• Document, review, and publish support procedures that address key IT systems and functions and processes that will be used by IT employees to install, remediate, and support desktop pcs.
• Actively monitor unresolved incident reports and service requests to meet or exceed service level agreements
• Participate in reviews and discussions of IT standards and procedures.
• Perform analysis of IT business systems linked to key indicators to insure compliancy to corporate standards.
• Build and deploy desktop pcs and hardware in conjunction with corporate IT pc refresh initiatives.
• Adhere to infrastructure change control in accordance with corporate IT change management.
• Provide support to business units and manufacturing processes during off-shift, off hours, and weekend.
• Experience utilizing technologies in a Microsoft domain such as Microsoft System Center Configuration Manager, Active Directory, Microsoft Office 365, and Microsoft SharePoint
• Problem solving knowledge covering a wide breath of IT Desktop Systems including: Dell Precision Workstation, Dell OptiPlex Desktop, Dell Latitude Notebook, and Virtual Machines.
• Understanding of following: TCPIP, DNS, DHCP, PXE, UEFI, 802.11x, Bluetooth,
• Good oral and written communication skills.
• Ability to multitask and work with minimal supervision in critical uptime manufacturing setting

Qualifications

• 1 year of experience is required

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.

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