IT Technical Support Specialist 2 (OPEN & PROMOTIONAL)

Spokane County; United States; Vor Ort; USD 53.000 - 73.000; Vollzeit

Zusammenfassung

Spokane County Information Technology department seeks a dedicated IT Support Technician to maintain desktop and mobile devices across the networked environment. This in-office role emphasizes troubleshooting, hardware/software installation, and customer support.

The position requires an associate degree in computer science or related field, two years of IT experience, CJIS Level 4 certification, and a Washington driver's license; background check is required.

Qualifikationen

• Associate degree in computer science or related field.
• Two years of IT work experience, including software/hardware experience.
• CJIS Level 4 certification required.
• Must pass a criminal background check and have a WA driver's license.

Aufgaben

• Provide support for Windows PCs, laptops, tablets and mobile devices.
• Install, configure and troubleshoot hardware and software; repair as needed.
• Manage device inventory, billing and disposal of old hardware.
• Assist with design and implementation of Audio Visual projects.
• Perform Active Directory maintenance and classify devices into correct groups.
• Escalate complex issues and work with other IT staff to resolve them.

Kenntnisse

Windows OS troubleshooting

Desktop hardware support

Active Directory maintenance

Customer service

Networking basics

Ausbildung

Associate's degree in computer science or related field

Tools

CJIS Level 4 certification

Jobbeschreibung

Note: Current Employees must use the Workday Dashboard career section to apply for this position.

Employee Type: Regular

Department: Information Technology

Salary: $52,767.00 - $73,495.50 Annually / $4,397.25 - $6,124.63 Monthly / $27.06 - $37.69 Hourly

Scheduled Weekly Hours: 37.5

Overtime Eligible: Yes

Job Posting Date Range: 10/22/2026 - Until Filled

Job Summary

PRIORITY CONSIDERATION WILL BE GIVEN IN ACCORDANCE WITH THE APPLICABLE COLLECTIVE BARGAINING AGREEMENT OR COUNTY POLICY. NOTE: In office work is required for this position, a HYBRID schedule is not available for this position. The position allocated to this class performs technical, analytical and customer-oriented work involving support of the County's desktop computers, laptops, tablets, mobile phones, associated peripheral devices, audio/video devices and complex desktop technologies in a networked environment. Incumbents are responsible for identifying hardware and software solutions, troubleshooting technical issues, diagnosing and repairing faults, resolving network issues, installing and configuring hardware and software, and speaking with customers to quickly get to the root of the problem. This classification is differentiated from the IT Technical Support Specialist 1 in being the second journey-level classification in the series; work is of greater complexity, requiring a higher level of technical expertise and less supervision. Incumbents are required to deliver technical expertise in all of the following technology areas: Desktop and Mobile OS environment; Desktop and mobile hardware environment; Application installation/troubleshooting. Technical Expertise is defined as the ability to perform the majority of the functions in the defined technology area without assistance and to complete assignments that meet management and customer expectations.

Job Description

• Resume and Cover Letter required documents.
• Aids in design and implementation support to Audio Visual Projects as requested.
• Manages supported devices, including inventory, billing, properly disposing of old or damaged hardware, and determination of hardware upgrades.
• Provides support for Windows PC and laptops, troubleshooting, repairing and/or replacing devices as needed.
• Provides support for devices, including tablets, laptops and desktop machines, troubleshooting, repairing and/or replacing devices as needed.
• Provides support for mobile devices, including Android and Apple platforms, troubleshooting, repairing and/or replacing devices as needed.
• Sets up and deploy devices, including tablets, laptops and desktop machines, and mobile devices with Android and Apple platforms.
• Sets up workstations with computers and necessary peripheral devices.
• Checks computer hardware (HDD, mice, keyboards etc.) to ensure functionality.
• Maintains documentation of current customer contact information, and how to documents for computer builds or software installation.
• Performs Active Directory Maintenance; reviewing and managing all devices; renaming and/or removing invalid devices; and ensuring all are in their correct groups.
• Installs and troubleshoots County and third-party applications.
• Provides technical assistance to other technicians or their customers as needed.
• Acts as escalation point for Technical Support Specialist 1 and other IT employees to resolve more complex computer hardware/software issues.
• Evaluates new hardware/software and makes recommendations to Information Technology Management.
• Evaluates existing hardware and makes determinations for replacement and refers recommendations to Information Technology Department Management.
• Develops and maintains procedures for hardware/software/operating system installation and configuration.
• Attends in-person and virtual meetings with users and departments to analyze, troubleshoot and diagnose hardware/software problems.
• Refers complex unresolved issues to next level support personnel or determines an appropriate resolution path as needed.
• Acts as technical point of contact for special projects and when assisting IT Systems Administrators with escalated hardware/software installation/support/troubleshooting.
• Diagnoses complex computer system failures through evaluation, critical thinking, testing and troubleshooting and resolves with software or hardware modifications.
• Performs other related duties as required/assigned.

Education and Experience Requirements

Associate’s degree from an accredited college or university in computer science, or a related field.

Two (2) years of relevant work experience in the Information Technology field, including experience with relevant software packages, hardware and network operating systems.

An equivalent combination of relevant training, certification and/or experience that would provide the required knowledge, skills and abilities may be considered.

Must successfully pass a criminal background check and acquire CJIS Level 4 certification.

Possession of a valid Washington Driver's License at time of hire and for the duration of employment.

Knowledge, Skills, and Abilities

Knowledge of concepts and techniques for operation and administration of Windows based computer hardware/software platforms. Knowledge of configuration commands and procedures associated with current County standards for operating systems, network equipment and peripherals. Skilled in communicating effectively both orally and in writing, sufficient to exchange or convey information and to give and receive work directions. Skilled in establishing and maintaining effective working relationships with customers, managers, coworkers and vendors. Skilled in areas of problem solving and debugging. Skilled in areas of managing multiple priorities. Ability to use system and network troubleshooting utilities and monitoring tools. Ability to analyze complex computer systems or networks, identify problems, develop effective solutions and documentation. Ability to think clearly, prioritize tasks, and efficiently solve technical problems. Ability to exercise good judgment as to when to act independently and when to refer situations to a higher authority.

Behavioral Standards

• Respect: Appreciating and valuing customers, other County employees and County leadership by showing courtesy, friendliness, and fairness. Communicating in a productive and professional manner.
• Accountability: Honoring and delivering on commitments by taking responsibility for personal actions and results; being a responsible steward of public resources and the trust County residents have placed in each of us.
• Integrity: Modelling transparent and ethical behavior and demonstrating it with honest and trustworthy behaviors and actions; leading by example and performing work to the highest standards.
• Innovation: Striving for excellence by actively pursuing opportunities for new and improved methods, procedures, or technologies; fostering an environment of engagement and empowerment and embracing continuous improvement.

Working Conditions

The work environment is primarily inside, where the noise and temperature levels are moderate. Work may also be performed outdoors, requiring occasional travel within the County, exposing the employee to weather extremes, various forms of precipitation and the hazards associated with travel on public roads.

Total Compensation

$67,542 - $94,074 Annually. Total compensation is an estimate based upon base compensation, median retirement fund contributions, and current employer-paid health and related benefit contribution rates (including medical, dental, life insurance, long term disability, and leave). The actual total will vary depending on each employee's enrollment choices.

Please select the link below to view Spokane County Benefits: Benefits | Spokane County, WA

Benefits

Here are just a few reasons: Community Impact: Many people find fulfillment in public service, knowing their work has a positive impact on the lives of Spokane County residents. Whether through public safety, infrastructure projects, or social services, employees can make a meaningful difference in residents' lives while contributing to the overall well‑being and development of the community. Diverse Job Opportunities: Spokane County employs a diverse workforce, offering positions in fields such as law enforcement, social services, animal control, parks and recreation, administration, and more. This diversity allows for many employment opportunities for individuals with different backgrounds and skill sets. Job Stability and Benefits: Spokane County offers competitive salaries and benefits packages, including healthcare, vacation time, and retirement and pension plans that provide long‑term financial security for employees. Career Growth: There are various opportunities for career advancement within Spokane County. We invest in employee training and professional development, enhancing employees' skills and qualifications. Work‑Life Balance: We emphasize work‑life balance, with reasonable work hours and policies that support employee well‑being. If you’re seeking stability and a predictable schedule, you’re in the right place! Inclusive Workplace Culture: Spokane County aims to foster an inclusive and supportive workplace culture, promoting diversity, equity, and inclusion among its employees.

Spokane boasts: Natural Beauty: Spokane is surrounded by stunning natural landscapes, including rivers, lakes, and nearby mountains. Outdoor enthusiasts can enjoy activities such as hiking, skiing, and boating. From golf course to parks and trails along the Spokane River, there’s something for everyone who enjoys the outdoors. Affordable Living: Compared to many other cities on the West Coast, Spokane has a relatively low cost of living. Housing prices are more affordable, making it easier to buy a home or rent. Four Seasons: Spokane experiences all four seasons distinctly. Summers are warm and dry, while winters bring snowfall, making it ideal for those who enjoy seasonal variety. Cultural Scene: The city has a vibrant cultural scene with numerous art galleries, theaters, and music venues. Events such as the Spokane Symphony and First Friday art walks contribute to the city’s cultural richness. Community Feel: Spokane is known for its friendly and welcoming community. It has a strong sense of local pride and community involvement. Educational Opportunities: The city is home to several universities and colleges, providing educational and cultural opportunities. This includes Gonzaga University, Washington State University Spokane, Whitworth University, and Eastern Washington University. Healthcare Facilities: Spokane boasts excellent healthcare facilities, including Providence Sacred Heart Medical Center and Deaconess Hospital, ensuring residents have access to quality medical care. Family‑Friendly: With good schools, safe neighborhoods, and numerous family‑oriented activities, Spokane is a great place to raise a family. Central Location: Spokane's location in eastern Washington makes it a hub for travel throughout the Pacific Northwest. It’s close to other major cities like Seattle and Portland, as well as outdoor destinations like national parks and recreation areas. Overall, Spokane offers a balanced lifestyle with a mix of outdoor adventure, cultural amenities, and community spirit, making it a desirable place to live and work!

Click to learn more about our extensive benefits package.