IT Technical Support Specialist

Jobtailor; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

NAVFAC Marianas CIO3 Office seeks an IT Helpdesk/Asset Support specialist to maintain enterprise IT systems and user support in a demanding environment. You will troubleshoot devices, manage assets, and coordinate deployments across Guam bases.

The role requires hands-on IT experience, MDM proficiency, and strong communication. A security clearance and US citizenship are essential requirements for onboarding.

Qualifications

• 3+ years in IT helpdesk or asset management
• Hands-on with MDM software and enterprise ticketing systems
• Proficiency in Microsoft Office Suite
• Active security certification or plan to maintain status
• Fluent English, strong written and verbal communication

Responsibilities

• Provide Tier 1 and 2 helpdesk support to users
• Log, categorize, prioritize, track, and resolve tickets
• Troubleshoot OS, software, peripherals, and network issues
• Manage IT asset lifecycles from receipt to disposal
• Prepare status reports and user communications

Skills

IT Helpdesk Support

MDM

Microsoft Office

Security Certifications

Ticketing Systems

Education

College degree

Tools

MDM Software

Enterprise Ticketing Systems

VoIP Systems

Microsoft Teams

Job description

• Provide comprehensive technical, administrative, and user-support services to the NAVFAC Marianas CIO3 Office
• Ensure continuous and efficient operation of enterprise IT systems, workstation hardware, software applications, mobile devices, and telecommunications
• Serve as the primary liaison between end-users and the CIO3 IT Office
• Deliver Tier 1 and Tier 2 helpdesk support
• Log, categorize, prioritize, track, diagnose, and resolve support tickets
• Perform troubleshooting, installation, configuration, and upgrades for operating systems, software, peripherals, and localized network connectivity
• Manage IT hardware and software asset lifecycles from receipt through disposal
• Coordinate equipment disposal via the Defense Reutilization and Marketing Office (DRMO)
• Maintain asset inventory logs, database entries, and Individual Property Custody Sheets
• Provision, configure, secure, troubleshoot, and maintain enterprise mobile devices through MDM
• Assist the Telephone Coordinating Officer with landlines, VoIP systems, telephone line drops, service requests, and phone directories
• Act as the Information Technology Representative and coordinate equipment deployments
• Gather IT requirements
• Draft user communications about outages, maintenance, and new IT capabilities
• Create and update SOPs and end-user reference guides
• Prepare written correspondence, status reports, spreadsheets, and briefings

Requirements

• Minimum of 3 years of IT helpdesk, technical support, or asset management experience
• Formal college degree is mentioned, but no specific degree level is stated
• Hands-on experience with Mobile Device Management (MDM) software
• Experience with enterprise ticketing/incident tracking systems
• Proficiency with Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, and Teams
• Must possess and maintain at least one approved certification: CompTIA Security+, EC-Council Certified Network Defender (CND), GIAC Foundational Cybersecurity Technologies (GFACT), or GIAC Security Essentials Certification (GSEC)
• Must complete at least 20 hours annually of Continuous Professional Development to maintain active GSEC status
• Fluent and effective English communication, orally and in writing
• Ability to read and interpret command policies, technical manuals, and directives
• Ability to prepare correspondence, status reports, spreadsheets, and briefings
• Must be a United States Citizen
• Must be authorized to work in the USA
• Must possess and maintain an active Tier 3 (T3) / Secret security clearance, or be able to obtain an interim T3 clearance prior to onboarding
• Ability to perform extended standing, walking over rough or uneven surfaces, bending, crouching, stooping, reaching, climbing ladders, and lifting or moving equipment up to 25 lbs
• Sufficient vision to identify safety concerns in office and server room environments
• Must use a personal or company vehicle for local travel between bases on Guam

Core Competencies

Demonstrates expertise in IT helpdesk support, asset management, and Mobile Device Management (MDM) while ensuring efficient operation of enterprise IT systems. Proficient in troubleshooting, ticket management, and effective communication with end-users.

Highest-signal resume keywords

• IT Helpdesk Support
• Mobile Device Management (MDM)
• Microsoft Office Suite
• CompTIA Security+ Certification
• Enterprise Ticketing Systems

ATS Optimization Keywords

Hard Skills

• Troubleshooting
• Installation
• Configuration
• Asset Management
• Technical Support
• Ticket Management
• User Support
• System Upgrades
• Database Management
• SOP Creation

Soft Skills

• Effective Communication
• Interpersonal Skills
• Problem-Solving
• Organizational Skills
• Attention to Detail

Certifications & Qualifications

• CompTIA Security+
• EC-Council Certified Network Defender (CND)
• GIAC Foundational Cybersecurity Technologies (GFACT)
• GIAC Security Essentials Certification (GSEC)

Industry Keywords

• IT Systems
• Helpdesk Support
• Asset Lifecycle Management
• Technical Manuals
• User Communications

Tools & Technologies

• Mobile Device Management (MDM) Software
• Enterprise Ticketing Systems
• VoIP Systems
• Telecommunications Equipment
• Microsoft Teams