IT Technical Support Intern

Phelps Health; United States; Vor Ort; USD 21.000 - 30.000; Teilzeit

Zusammenfassung

Phelps Health in Missouri is seeking an IT Technical Support Intern to gain hands-on experience supporting IT operations in a fast-paced healthcare setting. You will interact with clinical and administrative staff, log issues, and contribute to resolving technical challenges.

You will assist with the Windows 11 upgrade project, participate in software deployments and user training, and work alongside seasoned IT technicians to learn problem-solving in a real-world environment.

Qualifikationen

• Foundational understanding of computer hardware, software, networking, and Windows operating systems.
• Experience in customer service is preferred.
• Pursuing IT-related education or certification as part of your development plan.

Aufgaben

• Conduct rounds on hospital floors to identify IT issues and gather user feedback.
• Log and document issues in the ticketing system with clear details.
• Assist triage of support requests and communicate details to IT team.
• Support Windows 11 upgrade projects, including software deployments and user training.
• Collaborate with IT technicians to troubleshoot hardware and software problems.
• Assist with IT initiatives and projects as assigned.
• Help develop and maintain the IT knowledge base.

Kenntnisse

Computer hardware

Windows OS

Software basics

Networking basics

Customer service (preferred)

Ausbildung

High School Diploma

Pursuing associate’s or bachelor’s degree in IT/CS

Pursuing IT technical certificate

Currently enrolled in a relevant program

Jobbeschreibung

Phelps Health is a 2000-employee-strong hospital and healthcare system serving the heart of small-town Missouri.

No matter where you start with us, we’re committed to taking our team to the top. If you’re ready for the challenge of providing life-saving care or supporting those who do, read on to find your fit in the Phelps Health family.

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General Summary

• The IT Technical Support Intern role provides hand-on experience supporting IT operations, troubleshooting technical issues, and assisting with projects in a fast-paced healthcare IT environment. This role involves direct interaction with clinical and administrative staff, gathering feedback on technical issues, and contributing to the efficient resolution of those issues.

Essential Duties and Responsibilities:

• Conduct regular rounds on hospital floors to engage with end-users, identify technical issues, and gather detailed information about their concerns.
• Accurately log and document all reported technical issues in the IT ticketing system, ensuring clear and concise descriptions for efficient resolution.
• Assist in triaging incoming support requests and effectively communicate issue details to the appropriate IT team members for resolution.
• Contribute to the planning and execution of the Windows 11 upgrade project, including assisting with software deployments, user training, and troubleshooting.
• Work alongside experienced IT technicians to troubleshoot hardware and software issues, gaining practical experience in problem resolution.
• Assist with various IT initiatives and projects as assigned, contributing to the team’s overall goals and objectives.
• Contribute to the development and maintenance of the IT knowledge base by documenting common issues and solutions, improving future support efficiency.

Education :

• High School Diploma
• Currently enrolled in a relevant program.
• Pursuing an associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field.
• Pursuing a technical certificate program focusing on IT support are also considered.

Work Experience :

• Coursework or personal experience demonstrating a foundational understanding of computer hardware, software, networking, and operating systems (especially Windows).
• Any experience in customer service, whether in retail, food service, or other settings, is preferred.

Mental/Physical Requirements

• Considerable mental concentration for sustained periods of time with frequent interruptions. Moderate lifting (25 lbs.) required. Standing, sitting, walking, stooping, bending, and reaching required in the course of transporting and installing hardware.

Working Conditions

• Office conditions with moderate noise and distractions. Possible eye strain or other discomfort from constant use of computer screens. May be required to work at other than routine scheduled times during implementation periods and while resolving technical issues.

At Phelps Health, we think we have a better team, benefits, and opportunities for growth than anyone else around, and we invite you to see for yourself!