IT Technical Support Analyst 1-3 (CPG)

State of Louisiana; Baton Rouge (LA); Vor Ort; USD 52.000 - 78.000; Vollzeit

Zusammenfassung

State of Louisiana is seeking an Information Technology Technical Support Analyst (1–3) to support design, installation, maintenance, and troubleshooting of LSBN operating systems and software applications. The role requires collaboration with applications staff and database management to ensure system reliability.

The incumbent will contribute to monitoring and optimizing computer systems and databases, with responsibilities spanning technical support, OS maintenance, and vendor-supplied

Qualifikationen

• Minimum 3 years in information technology or 6 years in any field with 1 year IT experience
• Bachelor or associate degree with IT experience equivalents allowed
• Can substitute education/experience per State Civil Service rules
• Certifications in approved area may be substituted for education/experience at hire

Aufgaben

• Assist IT Analysts 2 and 3; perform tasks related to technical support activities
• Provide specialized support for applications and database environments
• Handle end-user, networking, and database infrastructure support tasks
• Configure and troubleshoot hardware and software using standard procedures
• Support OS design, development, installation, customization, testing, and maintenance

Kenntnisse

Accepting Direction

Communicating Effectively

Demonstrating Innovation

Displaying Professionalism

Driving Results

Leveraging Technology

Managing Systems

Solving Problems

Testing and Troubleshooting

Using Data

Ausbildung

3 years IT experience

6 years full-time work experience or relevant IT experience

Information technology associate degree + 1 year IT experience

Bachelor’s degree + 1 year IT experience

Bachelor’s degree with 24 IT-related credits

Tools

DBMS software

End user support

Networking support

Database infrastructure support

Jobbeschreibung

To safeguard the life and health of the citizens of Louisiana by assuring persons practicing as Registered Nurses and Advanced Practice Registered Nurses are competent and safe.

OVERVIEW OF THE ROLE

This position executes complex tasks in the design, development, installation, configuration, maintenance and troubleshooting of all LSBN operating systems and software applications. The incumbent will help develop strategies to maintain, monitor and support a wide range of computer systems and databases.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement
• Demonstrating Innovation: The ability to generate, share, and apply original ideas to improve outcomes, solve problems, or create new value.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
• Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results
• Leveraging Technology: The ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness
• Managing Systems: The ability to influence how people, processes, tools, and technology interact as an integrated system to support teams and achieve organizational outcomes.
• Solving Problems: The ability to identify root causes, analyze relevant data, and apply practical or innovative solutions to challenges.
• Testing and Troubleshooting: The ability to systematically analyze, diagnose, and resolve problems that arise within a system, device, or software.
• Using Data: The ability to collect, analyze, and use data to generate insights and inform decisions

• Three years of experience in information technology; OR
• Six years of full‑time work experience in any field plus one year of experience in information technology; OR
• An associate's degree in information technology plus one year of experience in information technology; OR
• A bachelor’s degree plus one year of experience in information technology.
• A bachelor’s degree with twenty‑four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Information Technology Technical Support Analyst 1is an entry level position and serves as assistant to the Analyst 2 and 3. Differs from other information technology jobs by the presence of tasks relative to technical support activities that are outside of the scope of the Office of Technology Services.

• Information Technology Technical Support Analyst 2is an experienced level position with the presence of advanced level duties and case work requiring greater independence, effectiveness, timeliness, accuracy, and sound judgment in performing all job duties.

• Information Technology Technical Support Analyst 3 is a highly responsible advanced technical support position that exercises a greater level of greater independence, effectiveness, timeliness, accuracy, and sound judgment in performing all job duties.
• Executes complex tasks in the design, development, installation, migration, modifying, troubleshooting, testing and maintenance of database management system (DBMS) software.
• Provides specialized support for applications staff performs by management of database environment and establishment of database standards and policies.
• Performs a variety of technical support activities that may include end user support, networking support, database infrastructure support, applications support, etc.
• Performs configuration, troubleshooting etc. using standardized and non-standardized procedures for information technology hardware and/or software.
• Facilitates complex tasks in design, development, installation, customization, testing, maintaining, documenting, and troubleshooting of computer operating systems, and vendor-supplied software applications.

Position-Specific Details:

Appointment Type: Probational - up to 24 months

Career Progression: This position may be filled as an IT Technical Support Analyst 1, 2, or 3.

Compensation: The salary offered will be determined based on qualifications and experience.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

For further information about this vacancy contact:

Kris Major

Louisiana State Board of Nursing

[e-mail]

337-945-7766