IT Technical Specialist II

Safran; Gainesville (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salaries

Paid holidays

401K employer match

Professional development

Job summary

Safran Seats in Gainesville, Texas is seeking an IT Technical Specialist II to troubleshoot complex computer and hardware issues and to serve as a subject matter expert for IT processes. You will monitor onboarding/offboarding, manage tickets, and collaborate with the Global Service Desk to resolve issues.

The role emphasizes deploying scripts, creating deployment images, mentoring junior staff, and maintaining accurate documentation.

Qualifications

• Bachelor's degree in Information Technology or related field OR Associate degree with 3 years IT experience OR 6 years IT experience in lieu of degree.
• CompTIA A+ and CompTIA Network+ certifications preferred.
• 3+ years in technical and customer support.
• Proficiency with Windows 10 and MS product suite; PC hardware and mobile devices.
• Experience creating deployment images and scripts (VBScript, PowerShell).

Responsibilities

• Troubleshoot complex computer, peripheral, and related software/hardware issues.
• Serve as SME for personal computing and IT processes.
• Monitor onboarding/offboarding and deployment delivery timelines.
• Manage ticket queue and ensure tickets are assigned.
• Collaborate with Global Service Desk to resolve issues.
• Develop scripts/programs to improve IT services.
• Procure IT supplies and manage inventory data.
• Document technical notes for each issue and resolution.
• Mentor junior technicians and interns.

Skills

Troubleshooting

IT support

Windows 10

Remote support

Mentoring

Education

Bachelor's in IT

Associate in IT + 3 years

6 years IT experience in lieu of degree

CompTIA A+

CompTIA Network+

Tools

VB scripting

PowerShell

Deployment images

VPN troubleshooting

Dell/Samsung/Microsoft hardware

Job description

A glimpse at the job:

HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. As a IT Technical Specialist II, you'll contribute to meaningful projects that shape the future of aerospace.

This position contributes to our vision by:

• Troubleshoots complex computer, peripheral, or related software and hardware issue.
• Act as a subject matter expert in regards to personal computing, and IT process and guidelines.
• Monitor Onboard/Off boarding and deployment delivery on time.
• Manages the ticket queue ensure all tickets are assigned.
• Works closely with Global Service Desk in solving issues.
• Develops scripts and programs to improve IT services.
• In charge of placing RTP for IT supplies and receiving
• Oversees IT Inventory Tool ensure its data accuracy
• Provide data information to project procurement forecast
• Document detailed and accurate technical notes, regarding each user issue and steps taken to resolve it.
• Act as a mentor for lessor skilled and junior technicians and technical interns.

What we offer:

• Competitive salaries
• Paid holidays
• Recognition programs
• Comprehensive benefits
• Retirement (401K) plans with employer match
• Professional development opportunities
• Tuition assistance
• Over 300 career paths across global sites

Highlights from our facility:

Safran Seats in Gainesville, Texas, plays a big role in making top-notch aircraft seats for airlines around the world. The team here is known for their know-how and dedication to building comfortable, reliable seats for both commercial and business planes. With a focus on quality and new ideas, the Gainesville facility helps keep Safran at the forefront of the aviation seating industry, working closely with airlines and aircraft makers to deliver seats passengers appreciate.

Join Safran Seats. Here we craft excellence together. At Safran Seats, we value service-oriented team players who demonstrate strong interpersonal skills, a positive attitude, and the ability to adapt to our dynamic, innovative environment.

Qualifications:

• A Bachelor's Degree in Information Technology or similar technical field required OR
• An Associate's Degree in Information Technology or similar technical field plus 3 years of related IT experience is required
• OR
• A minimum of 6 years IT experience in lieu of degree is required.
• Plus Qualification
• CompTIA A+ Certification
• CompTIA Network+ Certification
• In addition to the education requirement, a minimum of 3 years of experience providing technical and customer support is required.
• Proficiency with Microsoft Word and Excel
• Experience in creating deployment images and creating deployment scripts (VB scripts; PowerShell)
• Remote support experience desired
• VPN troubleshooting desired
• High level of knowledge with Windows 10 OS and MS product line, PC hardware, Desktop and mobile phones
• Knowledgeable in supporting a wide range of Dell, Samsung, Microsoft products
• Understand and apply best practices for building, deploying and securing in a 2,000 – 3,000 node environment
• Skills requirements
• Travel requirements
• (limit requirements to around 5 essential requirements for posting; full requirements to be sent in job description prior to interview)

Across all team members, we are looking for the following attributes:

• Innovative & Curious
• Collaborative & Inclusive
• Committed to Safety
• Trustworthy
• Results Focused
• Driven to Excellence
• Powered by Teamwork

This description outlines the general nature and level of work for this position. Duties, responsibilities, and qualifications may vary by assignment or group.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Safran Seats is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. For verification or accommodation requests, please email [e-mail] or call 940-363-2068. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Candidates for positions with Safran Seats must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire.

Visa sponsorship is not available for this position

Relocation assistance is not offered for this position.