IT TECHNICAL SPECIALIST 1 or 2 (Network Administrator)

Nunez Community College; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Louisiana Secretary of State is seeking an IT Technical Specialist to manage and secure the enterprise network, optimize routing and switching, and deploy SD-WAN across state sites. The role requires strong communication skills and the ability to work with diverse teams in Baton Rouge.

The position emphasizes reliability, cybersecurity awareness, and proficiency with core networking hardware. Applicants should meet the specified education and experience criteria and be prepared for a

Qualifications

• Manage, optimize, and secure the agency's enterprise network infrastructure.
• Provision, configure, and maintain critical network hardware.
• Administer enterprise routing protocols and switching environments.
• Deploy and tune SD-WAN across sites.
• Monitor and troubleshoot VoIP and digital comms infrastructure.

Responsibilities

• Manage, optimize, and secure the agency's enterprise network infrastructure to ensure high availability and performance.
• Provision, configure, and maintain critical network hardware, including routers, switches, and peripherals.
• Administer core routing protocols and switching environments to preserve traffic efficiency and stability.
• Deploy, maintain, and tune SD-WAN technologies across agency sites.
• Monitor, support, and troubleshoot enterprise VoIP and digital communications infrastructure.

Skills

Network administration

Routing & switching

SD-WAN

Cybersecurity basics

VoIP systems

Network monitoring

Analytical thinking

Communication

Education

Bachelor’s degree in information technology

Master’s degree in information technology

Associate’s degree in information technology

36+ semester hours in IT/CS/ENG/Math/BA

Tools

SD-WAN

NGFW platforms

VoIP systems

Routers and switches

Job description

The mission of the Secretary of State's office is to serve the public by meeting its legal responsibilities of collecting, securing, and communicating information that enhances commerce, ensures the integrity of Louisiana's elections, and preserves, presents, and makes accessible government information essential to Louisiana's operations and its recorded history.

Operating as a core Network Administrator, this IT Technical Specialist 1 or 2 will manage, optimize, and secure the agency's enterprise network infrastructure, taking ownership of critical network services, hardware, and cybersecurity solutions. Ideal candidates will bring practical experience with core routing and switching, SD-WAN, NGFW platforms, network access control, and VoIP systems.

• Six years of experience in information technology; OR
• Six years of full-time work experience in any field plus four years of experience in information technology; OR
• An associate's degree in information technology plus four years of experience in information technology; OR
• A bachelor’s degree plus four years of experience in information technology; OR
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology; OR
• A bachelor’s degree with twenty‑four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology; OR
• A master’s degree plus three years of experience in information technology.
• EXPERIENCE SUBSTITUTION:
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• NOTE:
• A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Manage, optimize, and secure the agency's enterprise network infrastructure to ensure high availability and performance.
• Provision, configure, and maintain critical network hardware, including routers, switches, and associated peripherals.
• Administer enterprise-level core routing protocols and switching environments to preserve traffic efficiency and stability.
• Deploy, maintain, and tune Software-Defined Wide Area Network (SD-WAN) technologies across agency sites.
• Monitor, support, and troubleshoot enterprise Voice over IP (VoIP) and digital communications infrastructure.

Mandatory Skills:

• Ability to use a computer in daily work assignments.
• Ability to communicate politely with the user community.
• Ability to communicate technical issues to a non-technical person.
• Ability to lift 50 pounds for equipment purposes.
• Ability to walk, push, pull, bend, kneel, stretch, stoop, etc. in order to prepare, install, and maintain computer equipment.
• Ability to use analytical skills and solve problems.
• Ability to communicate in person, by phone, and in writing.
• Ability to meet deadlines.

Position-Specific Details:

Appointment Type: Probational or Promotional

Career Progression: This position may be filled as an IT Technical Specialist 1 or 2

Division: Information Technology Division / One (1) vacancy

Location: Baton Rouge, LA

No Civil Service test score is required in order to be considered for this vacancy.

Contact Information:

For further information about this vacancy, contact:

Ashley Rathcke, HR Specialist

Secretary of State Nancy Landry

Human Resource Division

P. O. Box 94125

Baton Rouge, LA 70804-9125

[e-mail]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.