IT STATEWIDE ASSOCIATE ENGINEER 1-4 (DCO/OTS)

Nunez Community College; Baton Rouge (LA); On-site; USD 70,000 - 110,000; Full time

Job summary

Nunez Community College seeks a high-level Windows server administrator to lead the day-to-day administration for multiple state agencies, coordinating vendor-supplied software and ensuring enterprise-level standards and change control. The role requires deep technical planning, design, and analysis within a large government IT environment.

Ideal candidates will have substantial IT experience or an IT degree, ability to liaise with vendors, and strong mentoring skills to support other team

Qualifications

• Two years of information technology experience, OR six years of full-time work experience in any field, OR an associate's degree, OR a bachelor’s degree.
• Experience substitution: every 30 semester hours earned counts as one year of experience toward the six years.
• A certification in an approved area may substitute for education/experience at hire or promotion.

Responsibilities

• Lead the day-to-day administration and maintenance of Windows servers for multiple state agencies.
• Coordinate installation, maintenance and modification of vendor-supplied software for Windows server environments.
• Recommend and implement standards, policies and procedures for Windows servers in an enterprise environment.
• Advise end-users and staff, design documentation and education on complex software performance.
• Assist in consolidating Windows server environments as part of the State IT consolidation effort; mentor staff.
• Identify and analyze current and future Windows server needs; coordinate with vendors as needed.
• Provide problem determination for incident reports related to Windows servers; follow up with users.
• Advise management on acquisitions, capacity planning and technology trends.

Education

Associate degree in Information Technology

Bachelor’s degree

Job description

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the Data Center Operations Section. Req.226149

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

This is a high-level technical support position requiring the ability to provide technical leadership in the implementation and management of complex messaging and directory services systems. The incumbent will possess advanced, specialized skills in messaging and/or directory services related products. The nature of the work is highly complex and requires a deep understanding of people, processes and technology within the context of a large enterprise and government environment. The incumbent is required to have in-depth planning, design and analysis skills. The incumbent may be required to coordinate and serve as liaison with multiple vendors for in-house and outsourced messaging or directory services related initiatives.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Two years of experience in information technology; OR
Six years of full-time work experience in any field; OR
an associate's degree in information technology; OR
a bachelor’s degree.
EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any area. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any area.
NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Assumes lead responsibility for the day-to-day administration and maintenance of Windows servers for multiple state agencies that are supported by the Division of Administration's Technical Support staff.
• Coordinates the installation, maintenance, and modification of vendor-supplied software for Windows server and related products which is critical to business functions and may require after-hours scheduling due to extensive availability requirements.
• Recommends and implements standards, policies and procedures related to Windows servers for an enterprise server environment. Consults regularly with vendors concerning software and /or hardware problems, resolutions and system performance.
• Advises and consults with end-users, administrators, technical support personnel and consultants, designing and providing documentation, instruction, problem analysis and education pertaining to specific and highly complex areas of software performance.
• Assists in the consolidation of all Windows server environments within the scope of the State IT consolidation effort. Provides problem analysis and specialized technical expertise to end-users, administrators, technical support personnel and management consultants. Mentors lower level team members. Facilitates knowledge transfer and training.
• Identifies and analyzes current and future needs and requirements in the area of Windows servers for the Division of Administration and other departments that are supported by OTS Windows Servers staff. Reviews software products and interfaces with vendors as needed. Monitors and updates procedures, documentation, and change management logs in accordance with OTS guidelines.
• Provides problem determination for incident reports by the user community for the various departments pertaining to Windows servers. This includes hardware and software problems in the Windows server environment and/or related systems. Follows up with users when necessary.
• Advises and consults with management at multiple State agencies on acquisitions, capacity planning, problem diagnosis, technology advancements and trends. Studies and reviews technical documents, literature and trade publications in the field of Information Technology and management.
• Performs all other tasks, special projects, analysis, studies, and plans as directed.

Position-Specific Details

Appointment Type: This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee.

Career Progression: This position may be filled as an IT Statewide Associate Engineer 1, 2,3 or 4, depending on the level of experience of the selected applicant.

Louisiana is a "State as a Model Employer" for People with Disabilities.