IT Technical Specialist

Honeywell Aerospace; Minneapolis (MN); Presencial; USD 60.000 - 75.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical insurance

401(k) match

Paid holidays

PTO

Resumo da vaga

Honeywell Aerospace is seeking an IT Technical Specialist to support Commercial Navigation Software IT infrastructure at the Minneapolis, MN site on an on-site schedule.

You will troubleshoot hardware and software, install and maintain IT systems, and coordinate with global IT teams while ensuring secure, reliable operations. The role requires 3+ years in IT support, strong problem-solving, and knowledge of IT tooling.

Qualificações

• 3+ years in IT technical support or related role.
• Strong knowledge of IT hardware and software.
• Excellent troubleshooting and problem-solving abilities.
• Familiarity with service management platforms or methodologies.
• Ability to maintain lab and equipment 5S discipline.

Responsabilidades

• Provide technical support and troubleshoot hardware and software issues.
• Install, configure, and maintain IT systems and applications.
• Manage IT tickets and coordinate resolution with global IT teams.
• Partner with cross-functional teams to resolve complex technical issues.
• Ensure security, reliability, and integrity of IT systems/data.
• Maintain IT documentation, procedures, and standards.
• Support on-site infrastructure, networks, and virtualized environments.
• Implement new technologies and workload migrations.
• Serve as escalation point and manage vendor relationships.
• Support IT transformation, service improvement, and business initiatives.
• Ensure compliance with Honeywell standards, policies, processes.
• Collaborate with stakeholders on projects and process improvements.
• Represent IT in site leadership meetings and business discussions.
• Gather business requirements and coordinate solution delivery.
• Support local projects and global standardization efforts.
• Travel as needed for deployments and support.
• Perform other duties as assigned.

Conhecimentos

IT troubleshooting

Hardware & software

Problem-solving

Service management

Customer support

Formação

Bachelor's degree in IT or related field

CCNA certification (desirable)

Ferramentas

Bamboo

Docker

Jenkins

Python

Bash

VXRail

vSAN

NSX

Descrição da vaga

As an IT Technical Specialist here at Honeywell, you will be responsible for providing technical support and troubleshooting services to ensure the smooth operation of our IT systems specific to Commercial Navigation Software systems. You will split your time supporting Commercial Navigation Software IT infrastructure as well as site specific IT needs. Your expertise in IT hardware and software will be crucial in resolving technical issues and maintaining the efficiency of our technology infrastructure.

You will report directly to our Senior Software Engineering Manager, and you'll work out of our Minneapolis, MN location on an onsite schedule.

In this role, you will have a direct impact on the productivity and effectiveness of our organization by ensuring that our IT systems are running smoothly and efficiently. Your technical skills and problem-solving abilities will be instrumental in resolving technical issues and providing excellent customer support.

Job Responsibilities

• Provide technical support and troubleshoot hardware and software issues.
• Install, configure, and maintain IT systems and applications.
• Manage IT tickets and coordinate resolution with global IT teams.
• Partner with cross-functional teams to resolve complex technical issues.
• Ensure the security, reliability, and integrity of IT systems and data.
• Maintain IT documentation, procedures, and standards.
• Support on-site infrastructure, networks, and virtualized environments.
• Implement new technologies and facilitate workload migrations.
• Serve as the escalation point and manage vendor relationships.
• Support IT transformation, service improvement, and business initiatives.
• Ensure compliance with Honeywell standards, policies, and processes.
• Collaborate with stakeholders on projects and process improvements.
• Represent IT in site leadership meetings and business discussions.
• Gather business requirements and coordinate solution delivery.
• Support local projects and global standardization efforts.
• Travel as needed for infrastructure deployments and support.
• Perform other duties as assigned.

YOU MUST HAVE

• High School Diploma or equivalent
• 3+ years of experience in an IT technical support or a related role.
• Strong technical skills and knowledge of IT hardware and software.
• Excellent problem-solving and troubleshooting abilities.
• Knowledge of Service Management platforms and/or methodology.
• Ensure the Comm Nav lab is well maintained (5S).
• Should have demonstrated strong initiative and ownership in resolving critical IT issues.

WE VALUE

• Bachelor's degree in IT or a related field.
• Experience with DevOps toolchains and working knowledge of CI/CD tools such as Bamboo/Docker/Jenkins etc.
• Taking initiative to actively seek out improvement initiatives.
• Tool scripting experience in python, bash etc.
• Experience with multiple Operating Systems such as Windows, Linux.
• Virtualization technologies such as VXRail, vSAN, and VCF/NSX.
• Certifications in relevant IT technologies.
• Experience in providing customer support.
• Strong communication and interpersonal skills.
• Possess strong knowledge on Windows Server 2019/2016/2012 OS, or RHEL LINUX -8.X and
• Ability to work in a fast-paced and dynamic environment.
• CCNA certification (CCNP desired, but not required)
• 3-5 years of experience in operational support of enterprise infrastructure ecosystem.

The annual base salary range for this position in California, New Jersey, New York, Massachusetts, and Washington State (excluding most major metropolitan areas); and anywhere in Colorado, Connecticut, Hawaii, Illinois, Minnesota, and Vermont is $59,200 - $72,000.

For Washington DC, and most major metropolitan areas in California, New Jersey, New York, Massachusetts, and Washington State, the annual base salary range is $63,500 - $79,500. Please note that this salary information serves as a general guideline.

Honeywell Aerospace considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

BENEFITS OF WORKING FOR HONEYWELL AEROSPACE

Beyond a performance-driven salary, you'll work alongside dedicated experts on technology that's advancing aviation. As a Honeywell Aerospace employee, you're eligible for a comprehensive benefits package that includes:

• Employer-subsidized medical, dental, vision and life insurance
• Short-term and long-term disability coverage
• 401(k) match, flexible spending accounts and health savings accounts
• Employee assistance program and educational assistance
• Parental leave and 12 paid holidays
• Paid time off for vacation, personal and sick time

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

We are currently not sponsoring applicants for wor