IT Technical Specialist

Range USA; Cincinnati (OH); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Free shooting classes

Discounts

Rewards program

Paid training

Job summary

Range USA, the nation’s largest operator of indoor shooting ranges, is seeking an IT Technical Support Specialist. You will support multiple stores nationwide, triaging issues and delivering frontline technical help across hardware, software, and mobile devices. Training is provided, and no firearm experience is required.

The role reports to the IT Infrastructure Manager and is full-time, on-site, with rotating after-hours support. Strong customer service and problem-solving skills are essential.

Qualifications

• Strong customer service and communication skills are essential.
• Proven troubleshooting and problem-solving abilities.
• Experience supporting Microsoft 365, Windows 10, and mobile devices.

Responsibilities

• Serve as the first point of contact for IT support across corporate and store locations; triage and resolve Tier 1–2 issues via phone, remote tools, in person, and ticketing system.
• Provide end-user hardware/software support including desktops, laptops, printers, peripherals, and mobile devices across Windows 10/11 and iOS.
• Administer Microsoft 365 services (Exchange Online, Teams, OneDrive, SharePoint) including provisioning, licensing, and access troubleshooting.

Skills

Customer service

Troubleshooting

Microsoft 365

Windows 10

Job description

IT Technical Support Specialist

Range USA is the nation’s largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us. At Range USA, your work has real impact.

Position details

Position title

IT Technical Support Specialist

IT Technical Support Specialist

Range USA is the nation’s largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We’re committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We’re growing nationwide, and we want the right people with us. At Range USA, your work has real impact.

Position details

Position title

IT Technical Support Specialist

Reports to

IT Infrastructure Manager

Classification

Full-Time / Exempt / Salaried / On-Site

Position Overview

The IT Technical Support Specialist assists in all aspects of supporting our multiple stores across the US. The ideal candidate will have a foundation for IT knowledge but will be open to learning many different skills. We are looking for a true problem solver to provide technical assistance to our employees.

Core values alignment

• Curious — ask questions, find and solve problems
• Passionate — care deeply about the brand, team, and customers
• Do it Right — take pride in accuracy and credibility
• Service — put others above ourselves

Key Responsibilities

• Serve as the first point of contact for IT support requests across corporate and retail store locations, triaging and resolving Tier 1 and Tier 2 issues via phone, remote desktop tools, in-person, and ticketing system; elevate unresolved issues to senior IT staff with thorough documentation.
• Provide technical support for end-user hardware and software, including desktops, laptops, printers, peripherals, and mobile devices across Windows 10/11 and iOS environments.
• Administer and support Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint; handle account provisioning, mailbox management, licensing assignments, and access troubleshooting.
• Manage user accounts, group memberships, password resets, and access requests in Active Directory and Microsoft Entra ID.
• Support endpoint enrollment, configuration, and compliance using Microsoft Intune, PDQ Connect, and MDM policies; assist with device imaging, application deployment, and policy enforcement.
• Provide frontline technical support for POS systems at store locations, including hardware, software, and peripheral troubleshooting (receipt printers, label printers, card readers); coordinate escalation to POS vendors or senior IT staff as needed.
• Perform hardware and software installations, configurations, and updates; maintain accurate records of device inventory and software deployments.
• Create and maintain knowledge base articles, support guides, and troubleshooting documentation to enable self-service resolution of common issues and reduce repeat ticket volume.
• Work within the IT ticketing system to log, track, prioritize, and resolve support requests in accordance with defined SLAs; provide clear status updates to end users throughout the resolution process.
• Be available for on-call and after-hours support on a rotating basis to assist stores when critical issues arise outside of normal business hours.

Schedule for this position will be as follows

• Monday and Tuesday 1:30p-10p
• Saturday and Sunday 8:30a-5p
• Fifth day has flexibility on which day candidate prefers

Desired Skills & Experience

• Excellent customer service skills
• Strong troubleshooting and critical thinking skills
• Microsoft Office 365 and Windows 10

Employee Benefits

• Medical, Dental, and Vision health insurance
• Unlimited Shooting – Free Classes
• Industry-leading online and in-store discounts
• Manufacturer rewards and points program
• No firearm experience needed — we offer paid training