IT Technical Manager (Software Development)

Frey Consulting Group; United States; On-site; USD 110,000 - 125,000; Full time

Job summary

NexGen Technologies, Inc. is seeking an IT Project Manager (Software Development) to lead service delivery across IT, cybersecurity, infrastructure, and operations for federal clients.

You will oversee software project design, development, and maintenance under the Director of Service Delivery, align with best practices (ISO, NIST, FISMA, ITIL, SAFe), and mentor junior managers. The role requires 10+ years of leadership experience, mastery of SDLC/ITIL, and ability to drive automation and

Qualifications

• Ten+ years in a complex project/program leadership role, overseeing multiple workstreams or large-scale initiatives, driving governance, risk management, and mentoring junior managers.
• Demonstrates mastery of Agile service delivery lifecycle (SDLC) and ITIL practices, risk registers, and stakeholder management.
• Demonstrates advanced O365 proficiency.
• Provides executive-level status, risks, and mitigation plans.
• Leads design thinking session for complex solutions and integrates feedback into delivery roadmaps.
• Delivers executive-ready presentations and manages escalations.
• Leads automation and maturity initiatives and creates a culture of innovation.
• Possesses a strong understanding of FAR, DFARS, and performance-based contracting (PBC).
• Advances cloud, security, and network operations and multi-team/program-level governance of ITSM tools.
• Knowledge of relevant federal IT processes and compliance frameworks preferred.
• Hands-on experience with ITSM tools preferred.

Responsibilities

• Serves as the senior point of contact for client stakeholders and executives.
• Governs service level agreements (SLA) and key performance indicator (KPI) frameworks.
• Leads trend analysis and service delivery improvement actions.
• Directs major incident management, change governance, and advanced service reporting.
• Ensures audit readiness and regulatory compliance.
• Prepares project management plans and oversees scope, objectives, and resources to ensure on-time and on-budget delivery.

Skills

Agile SDLC

ITIL

Office 365

Executive communication

Risk management

Automation

FAR/DFARS/PBC

ITSM tools

Cloud security

Education

Bachelor's degree in IT/related field

Master's degree preferred

SAFe

PMP

CISSP

Microsoft certifications

Tools

Office 365

Job description

IT Project Manager (Software Development)

NexGen Technologies, Inc. is a leading IT services firm specializing in delivering innovative, high-quality solutions to our federal government clients. Our core competencies include IT professional support services, software development, cloud services, IT Operations, Agile project management, and GIS services.

Job Summary

TheIT Technical Manager (Software Development)leads service delivery for multipleprojectsor complex environments, ensuring operational excellence and client satisfaction in IT, cybersecurity, infrastructure, and operational services for clients. Thispositionoversees the design, development, and maintenance of software projects under theDirectorof Service Delivery,enforces delivery frameworks, manages escalations, and drives continuous improvementand innovationthrough trend analysis and automation. This positionalignsservice delivery with businessobjectivesand ensures compliance withbest practicessuch asISO,NIST, FISMA, ITIL, andSAFe.This positionmentorsjunior managersand proactivelymitigates delivery and securityrisks.

Supervisory Responsibilities

• This position leads multiple project teams andmentorsjunior managers.

Essential Duties and Responsibilities (as assigned)

• Servesas thesenior point of contact for client stakeholders and executives.
• Governsservicelevelagreements (SLA)and key performanceindicator(KPI) frameworks.
• Leadstrend analysis andservice deliveryimprovement actions.
• Directsmajor incident management, change governance, and advancedservicereporting.
• Ensuresaudit readiness and regulatory compliance.
• Preparesproject management plans and overseesscope,objectives, and resourcesto ensure on-time and on-budget delivery.

Project Team Supervision

• Managestransition, ramp-up, and ramp-down activities.
• Assignstasks, monitorsprogress, providestechnical and analytical guidance, and resolvesblockers.
• Maintainsproject documentation and artifacts.
• Definesand enforcesdelivery frameworks and standards.
• Drivesautomation, innovation,and process improvements across teams.
• Managesresource planning and performance across complex engagementswithcross-functionalteams.
• Ensuresdocumentation, evidence collection, and remediation plans are in place.
• Effectively and accurately communicates(written and verbal)and collaborateswithclient, partner and/or NexGenstakeholdersregardingproject status and any factors which mayimpactproject deliverable quality or timeliness,including any security risks.
• LeadsAgileteams andceremonies at the program level(on and off camera)and meetsall sprint/iteration commitments.
• Compilesweekly and monthly status reports internally and externally to appropriate stakeholders.
• Ensuresdeliverables meet quality, timeliness, budget, and security requirements.
• Support troubleshooting and compliance with privacy and security policies.
• Exhibitsadvancedknowledge of IT service management tools and methodologies,includingNexGen, client, and/or partners’ privacy and security policies,optimizingprocessesto improve efficiency, organizational capabilities, andservice quality.
• Leadsstrategicinitiatives to alignservice delivery with businessobjectives.
• Mentorsjuniorassociates by providing technical and managementexpertise.

Required Skills and Abilities

Experience

• Ten+ years in a complex project/program leadership role, overseeing multiple workstreams or large-scale initiatives, driving governance, risk management, and mentoring junior managers.

Technical Aptitude

• Demonstratesmastery ofAgileservice delivery lifecycle (SDLC) and ITIL practices, risk registers, and stakeholder management.
• Demonstratesadvanced O365proficiency.
• Providesexecutivelevel status, risks, and mitigation plans.
• Leadsdesign thinking session for complex solutions and integratesfeedback into delivery roadmaps.
• Deliversexecutive-ready presentations and manages escalations.
• Leadsautomation and maturity initiatives andcreatesa culture ofinnovation.
• Possessesa strong understanding of FAR, DFARS, and performance-based contracting (PBC).
• Advancescloud, security, and network operationsand multi-team/program-level governance of IT Service Management (ITSM) tools.
• Knowledge of relevant federal IT processes and compliance frameworkspreferred.
• Hands-on experience with IT Service Management (ITSM) toolspreferred.

Education and Certifications

• Bachelor’s degree in information technology, businessadministration,managementinformation systems, computer science, engineering, or a related discipline--or equivalent experience.
• Master’s degrees in business administration, information technology, project management, cybersecurity or data science, or a related discipline--or equivalent experienceis preferred.
• Certifications includeSAFe, PMP,CISSP,Microsoft, and/or others as applicable.

AdditionalRequirements:

• Presentsideas clearly, logically, and concisely, both in verbal and written communications.
• Prioritizesorganization, attention to detail, consistency, and task completion.
• Championscontinuous learning, adaptability, creative problem solving, relentless improvement, and innovative thinking.
• The successful candidate will also be able to pass background screening prior to employment.
• USCitizenship, legal permanent residence, or US work authorization with minimum 3 years of US presence is required due to federal contract requirements.

NexGen Technologies Inc. is an equal opportunity employer.

Compensation:$110,000-125,000/year

(The successful candidate's starting pay will fall within the salary range provided and isdeterminedbased on job-related factors, including, but not limited to, experience, qualifications, knowledge, skills, geographic work location, and market conditions)