IT Technical Engineer

iHeartMedia; Orlando (FL); Remote; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic team in a customer support role where you'll install, maintain, and train users on innovative products. This position offers the opportunity to work closely with clients, providing essential support and solutions while enhancing your technical skills. You'll be part of a forward-thinking organization that values continuous learning and professional growth, all while ensuring high-quality service and customer satisfaction. If you're passionate about technology and enjoy problem-solving in a collaborative environment, this role is perfect for you.

Benefits

Employer sponsored medical, dental and vision

Company provided life insurance

Paid vacation and sick time

Paid company holidays

401K plan

Employee Assistance Program (EAP)

Qualifications

• Strong problem-solving and customer service skills are essential.
• Experience with Windows Server and SQL is preferred.

Responsibilities

• Provide 24/7 customer support for product installation and maintenance.
• Troubleshoot hardware and software issues on-site and remotely.

Skills

Problem Solving

Customer Service

Communication

Professionalism

Technical Troubleshooting

Attention to Detail

Analytical Thinking

Education

Bachelor’s Degree in Engineering or Computer Science

Tools

Windows Server

PowerShell

SQL

MongoDB

Microsoft 365

ServiceNow

Jira

Job description

Current employees and contingent workers click here to apply and search by the Job Posting Title.

This is a Customer Support position to install, maintain, and train for the use of the products developed and sold by Florical Systems.

What You'll Do:

Essential Duties and Responsibilities:

• Available for customer service 24hr/day when on-call, as needed.

• Ability to travel and work with customers on-site.

• Install, configure, and troubleshoot hardware, software, and peripheral system components through on-site and remote support.

• Troubleshoot interfaces to equipment, software, or business systems using industry-standard or proprietary protocols.

• Edit configuration files and database data on multiple software packages as needed.

• Serve existing accounts by handling support tickets, planning daily schedules, investigating complaints, conducting tests, and resolving problems.

• Maintain good customer relations by examining feedback, identifying solutions, and suggesting workflow and system improvements.

• Completing reports, forms, checklists, etc., to document service and installation work.

• Continuous learning to keep job knowledge current by participating in educational opportunities, company-provided training, and self-directed studies.

• Other duties, as assigned.

What You'll Need:

• Problem Solving: Identify and resolve problems promptly by gathering and analyzing information, developing alternative solutions, and working well in group problem-solving situations.

• Customer Service: Manage difficult or emotional customer situations. Respond promptly to customer needs, solicit customer feedback to improve service, and respond to requests for service in a timely manner.

• Communication: Write and speak clearly. Carefully observe and listen to understand the context and non-verbal cues. Respond well to questions. Inspire confidence through communication. Solid ability to document and share information.

• Professionalism: Tactfully interact with others. React well under pressure while treating others respectfully, regardless of their status or position. Accept responsibility for your actions and follow through on commitments.

Computer Skills:

• Windows Fundamentals: Basic knowledge of Windows Server administration and familiarity with Windows networking concepts, including but not limited to IP addressing, DNS, Active Directory, and SMB/CIF.

• Scripting Skills: Some experience with scripting languages, preferably PowerShell or similar (e.g., Python, batch files).

• Data/Configuration Storage: Ability to read, edit, and troubleshoot data formats such as JSON, XML, SQL, and related markup/configuration languages.

• Networking Fundamentals: Understanding of DNS, TCP/IP, and firewall configurations in Windows environments.

• Databases: Working knowledge of SQL or MongoDB database servers. The ability to write simple SQL queries.

• Virtualization: Working knowledge of a popular virtualization platform is a plus.

• Competency with Microsoft 365, including Teams.

Education and/or Experience:

• Bachelor’s Degree (B.S.): or equivalent from a college or technical school in an engineering, broadcasting, computer science, or a related field. An equivalent combination of experience, training, and education will be considered.

• Prior experience: with a business workflow or project management system such as ServiceNow, Jira, Freshdesk, or TeamSupport is a plus.

• Television engineering or operations experience: is a plus.

• Cloud platform experience: is a plus.

• Certificates, Licenses, Registrations: Valid driver's license.

Other Qualifications:

• Excellent technical and troubleshooting skills.

• Outstanding customer service skills.

• Ability to debug wiring and physical layer issues.

What You'll Bring:

• Respect for others and a strong belief that others should do this in return.

• Expertise with various technical disciplines and applications.

• Close attention to detail and quality orientation.

• Ability to multitask on a variety of critical projects.

• Ability to work independently, while also collaborating with others.

• Strong communication skills, particularly when explaining complex technical information.

• Ability to provide solutions to problems in situations that are atypical/infrequent.

• Analytical thinking and the ability to identify patterns.

• Efficiency with own work and impact of team results.

• Informal leadership capabilities with an interest in mentoring less experienced team members.

Location:

VIRTUAL EST, FL

Position Type:

Regular

Time Type:

Full time

Pay Type:

Salaried

Benefits:

iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

• Employer sponsored medical, dental and vision with a variety of coverage options.

• Company provided and supplemental life insurance.

• Paid vacation and sick time.

• Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing.

• A Spirit day to encourage and allow our employees to more easily volunteer in their community.

• A 401K plan.

• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving.

• A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete will be required for certain positions and as allowed by law.

Our organization participates in E-Verify. Click here to learn about E-Verify.

About Us

iHeartMedia is the number one audio company in the United States, reaching nine out of 10 Americans every month – we specialize in radio, digital, social, podcasts, influencers, data, and events across the nation and provide premier opportunities for advertisers.