IT Technical Customer Analyst - Remote / Telecommute

ZipRecruiter; San Diego (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

An innovative company is seeking an IT Technical Customer Analyst to support their remote operations. This role involves leveraging your technical expertise to coordinate responses for IT inquiries, manage projects, and provide training on Medical Management Solutions. With a focus on customer satisfaction, you will work closely with various teams to ensure that technical details are accurate and up to date. Join a dynamic environment where your contributions will directly impact customer success and operational efficiency. If you thrive in a fast-paced setting and have a passion for technology, this position is perfect for you.

Qualifications

• 5-10 years of relevant experience in IT customer support.
• Cloud experience or certification is essential.

Responsibilities

• Coordinate technical responses for IT inquiries and audits.
• Collaborate with teams to deliver technical training.

Skills

Project Management

Technical Writing

Cloud Technologies

Customer Service

Multitasking

Education

Bachelor’s Degree in Technical Field

Technical IT Training

Job description

We are looking for IT Technical Customer Analyst - Remote / Telecommute for our client in San Diego, CA.

Job Details:

• Title: IT Technical Customer Analyst - Remote / Telecommute
• Location: San Diego, CA
• Type: Contract
• Pay Range: $41.37/hr - $44.82/hr

Responsibilities:

1. Have in-depth knowledge of the function, features, and technical requirements for implementation of MMS solutions.
2. Coordinate and complete the writing of technical responses for incoming IT and technical questions from RFPs, contracts, customer questions, or security audits.
3. Demonstrate strong project management skills to prioritize, triage, complete, and track requests.
4. Develop strong internal relationships with technical Subject Matter Experts (SMEs), including platform development and Global Marketing teams.
5. Maintain training to stay current with new versions and product releases.
6. Provide timely and accurate responses to mitigate risks or prevent lost opportunities.
7. Collaborate with the HIT team to deliver technical training supporting MMS solutions and product releases.
8. Review product release content to ensure technical details are complete for customer conversations.
9. Work cross-functionally with product and security teams to ensure security whitepapers are current and available.
10. Perform other responsibilities as assigned.

Qualifications:

1. 5-10 years of relevant experience.
2. Cloud experience or certification.
3. Bachelor’s degree in a technical field or equivalent experience.
4. Technical IT training.
5. Knowledge of Medical Management Solutions is preferred.
6. Project management experience.
7. Ability to multitask and meet deadlines.
8. Excellent writing skills for technical and customer-facing responses.
9. Customer-centric mindset and supportive attitude.
10. No technical writers required.

Company Information:

Visit our career site for all open positions: http://jobs.cynetsystems.com