IT Technical Customer Analyst - Remote / Telecommute

Cynet Systems Inc; San Diego (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a skilled professional with a strong background in project management and technical writing. This role involves collaborating with various teams to ensure the successful implementation of Medical Management Solutions and providing technical training. The ideal candidate will have extensive experience in IT and cloud technologies, along with excellent communication skills to synthesize complex information for customer-facing responses. If you're passionate about supporting customers and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 5-10 years of relevant experience in technical roles.
• Strong project management and customer-centric skills.

Responsibilities

• Coordinate and complete technical responses for IT inquiries.
• Collaborate with teams to deliver technical training.

Skills

Project Management

Technical Writing

Cloud Experience

Customer Support

Multitasking

Education

Bachelor’s Degree in Technical Field

Technical IT Training

Job description

Job Description:

Pay Range: $41.37/hr - $44.82/hr

Responsibilities:

• Have in-depth knowledge of the function, features, and technical requirements for the implementation of MMS solutions.
• Coordinate and complete the writing of technical responses for incoming IT and technical questions from RFPs, contracts, general customer inquiries, or security audits.
• Demonstrate strong project management skills to prioritize, triage, complete, and track requests appropriately.
• Develop strong internal relationships with technical Subject Matter Experts (SMEs), including platform development teams and Global Marketing teams.
• Maintain training to stay current with new versions and product releases.
• Provide timely and accurate responses to mitigate risks and capitalize on opportunities for the company.
• Collaborate with the HIT team to deliver technical training supporting MMS solutions and product releases.
• Review product release content from platform and commercial teams to ensure technical details support IT customer conversations.
• Work cross-functionally with product and information security teams to ensure product security whitepapers are current and available with product releases.
• Perform other responsibilities as assigned.

Qualifications:

• 5-10 years of relevant experience.
• Cloud experience or certification.
• Bachelor’s degree in a technical field or equivalent experience.
• Technical IT training.
• Knowledge of Medical Management Solutions is preferred.
• Project management experience.
• Ability to multitask and manage competing priorities to meet deadlines.
• Excellent writing skills with the ability to synthesize technical information into clear, customer-facing responses.
• Driven by a desire to assist and support.
• Strong customer-centric perspective.
• No technical writers required.