IT Technical Analyst

IT TECHNICAL ANALYST; Rockville (MD); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Tuition assistance

Performance-based bonus

Paid time off & holidays

Job summary

US Fertility is hiring an IT Technical Analyst to deliver onsite and remote technical support for our nationwide network. The role requires travel to Rockville, MD and surrounding regions as part of a hybrid work arrangement.

The ideal candidate has 3–5 years in IT service desk or Tier 2 support, with healthcare IT experience and strong Windows 10/11, M365, and AD/Azure expertise. You will collaborate with MSPs and clinic teams to minimize downtime and improve processes.

Qualifications

• 3–5 years progressive IT service desk or Tier 2 support experience; healthcare IT preferred.
• Experience with Windows 10/11 and Microsoft 365 applications.
• Knowledge of AD/Entra ID/Azure AD and endpoint management tools.

Responsibilities

• Provide onsite and field technical support across clinics and offices with travel
• Maintain close proximity to Rockville, MD hub for timely onsite service
• Troubleshoot hardware, software, network, and system configuration issues
• Support endpoint migrations, replacements, and infrastructure maintenance
• Configure and maintain laptops, desktops, and clinical devices
• Act as escalation point for Tier 1 issues and coordinate with MSPs
• Document tickets and build knowledge resources for support
• Ensure security standards and data protection in daily work
• Travel to local and regional locations as needed

Skills

Windows 10/11

Microsoft 365

Active Directory

Azure AD/Entra ID

Intune/SCCM

TCP/IP/DNS/DHCP

VPN

IT service desks

Communication skills

HIPAA awareness

Education

Healthcare IT experience

Certifications (ITIL 4, CompTIA A+/Network+)

Tools

ServiceNow

Freshdesk

Jira Service Management

Job description

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day.US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of thehope we inspire in our patients, thelives we help bring into the world, and theculture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

W e have an immediate opening for an IT Technical Analyst to join our team at US Fertility. This is a hybrid position that combines remote work with in-office support, requiring up to three days per week onsite within an assigned territory. The territory covers our Rockville, Maryland office and locations throughout Northern Virginia and south to Fredericksburg, Virginia.

• Schedule: Monday through Friday, from 7:00 AM to 4:00PM or 8:00 AM to 5:00 PM Eastern Time; Weekend rotation every 15 weeks
• Travel:Up to 25% to other US Fertility locations outside the primary territory, as needed

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than200 highly respected physicians nationwideor partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, theIT Technical Analyst will:

• Provide onsite and field technical support across US Fertility clinics and administrative offices, with regular travel to locations throughout Rockville, MD, Northern Virginia, and Fredericksburg, VA
• Maintain proximity within a reasonable driving distance to the Rockville, MD hub and regional clinic locations to support timely onsite service
• Troubleshoot and resolve escalated hardware, software, network, and system configuration issues
• Support endpoint domain migrations, equipment replacements, and infrastructure maintenance
• Provision, configure, deploy, and maintain laptops, desktops, mobile devices, peripherals, and clinical technology
• Serve as the primary escalation point for complex Tier 1 service desk issues
• Partner with MSP, infrastructure, systems engineering, and clinic teams to minimize technical and clinical downtime
• Diagnose recurring technical issues and identify opportunities for process and system improvements
• Maintain accurate ticket documentation and develop knowledge base resources for technical support
• Provide clear, responsive technical support and onboarding assistance to physicians, clinical staff, and administrative personnel
• Protect confidential company and user information while adhering to security standards and company policies
• Maintain current technical knowledge and stay informed on industry technologies and best practices
• Provide onsite support at additional locations as needed to support business operations

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include

• Reside within commuting distance of the I-270/I-95 corridor, supporting clinic locations from Rockville, MD to Fredericksburg, VA
• 3 to 5 years of progressive experience in IT service desk, desktop support, or Tier 2 technical support; healthcare IT experience strongly preferred
• Advanced troubleshooting skills with Windows 10/11 and Microsoft 365 applications
• Experience managing users, groups, and permissions in Active Directory and Entra ID/Azure AD
• Hands‑on experience with Microsoft Intune, SCCM, or similar endpoint/MDM management tools
• Working knowledge of TCP/IP, DNS, DHCP, VPN, Wi‑Fi, and basic switch/router troubleshooting
• Experience using IT service management platforms such as ServiceNow, Freshdesk, or Jira Service Management
• Valid driver’s license, reliable transportation, and willingness to travel regularly to local and regional clinic locations
• Strong verbal and written communication skills with the ability to explain technical concepts clearly to non‑technical users
• ITIL 4 Foundation, CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator
• Experience working with third‑party MSPs and familiarity with HIPAA requirements and healthcare clinical environments

More important than any single credential, however, is theright person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

US Fertility is proud to provide acompetitive, comprehensive benefits packagedesigned to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part‑Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that adiverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offeringclinical, administrative, and operational career opportunitiesat locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long‑term career growth.

This is a moment of growth, innovation, and impact.Take the next step in your career with US Fertility—and help shape the future of fertility care.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.