IT Tech Support Coordinator - Team Lead

FlagshipKansas; Lawrence, Northern (KS, KY); Hybrid; USD 62,000 - 64,000; Full time

Job summary

The University of Kansas Lawrence Campus is seeking a Technology Coordinator within the KU IT Technology Support Center (TSC). You will supervise technicians, prioritize requests, and resolve complex issues across Windows, MacOS, and Linux environments.

Responsibilities include delivering frontline technical support, coordinating projects, maintaining knowledge bases, and assisting with equipment imaging and procurement.

Qualifications

• Education as listed: HS diploma/GED or higher, plus relevant experience.
• Two years of professional experience supporting Windows and MacOS in academic/corporate settings.
• Two years of customer-service experience in an academic or corporate environment.
• Excellent written communication skills evident in application materials.
• Demonstrated basic troubleshooting in enterprise network management.

Responsibilities

• Provide general technical support via phone, email, chat, or in person.
• Assign, organize and prioritize projects for the technical support team and supervise it.
• Troubleshoot hardware and software issues and advise users on system specs.
• Meet customer requirements with first-contact resolutions and document tickets.
• Provide quotes for new equipment; maintain inventory and image new computers.
• Perform special projects and other duties as assigned.

Skills

Customer service

Written communication

Troubleshooting

Team supervision

Education

High school diploma or GED

Associate’s degree

Bachelor’s degree

Tools

Windows

MacOS

Linux

Active Directory

SCCM / Configuration Manager

TeamDynamix

Imaging software

Job description

The University of Kansas Lawrence Campus is seeking a Technology Coordinator within the KU IT Technology Support Center (TSC). You will supervise technicians, prioritize requests, and resolve complex issues across Windows, MacOS, and Linux environments.

Responsibilities include delivering frontline technical support, coordinating projects, maintaining knowledge bases, and assisting with equipment imaging and procurement.